Variant Option Product Options , 1.011 anmeldelser
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I installed this app with the intention of using it for just one product. Simple to set up, everything seemed fine. The next day after installing it my store got 0 sales. Even for products that weren't using the app. It had been getting many sales every single day up until today. The only thing I could think of that I changed was adding the app (again, I wasn't even setting it up for my current running products). Well, I realized when customers added products to cart, my store would just freeze - they couldn't go to cart or initiate checkout. So, I deleted the app to see if this made a difference. And guess what - I refreshed and tried again - and could now access checkout again. I literally tried this with multiple products on my store (that weren't using the app) and got the same issue every time. Deleting the app seemed to do the trick. So I now spent an entire day on ads running traffic to a store that freezes upon adding a product to cart, because of this app. Hate to leave negative reviews but sadly in this case I had no choice.
I am sorry the app caused an issue with your theme. We went ahead and made the theme Prestige compatible with our app. Now you or anyone else using this theme won't have any issues.
Thank you for reporting the issue so we could fix this :)
- Jon
Relentless Apps
No facility for these custom options to change the pricing from what i can see? Unfortunately I couldn't recommend it for this reason alone
You will be happy to know that we updated our app to include this feature.
You are now able to add price add-ons to all your product options, and values.
Email us back and let me know if there is anything else I can help you with.
was supposed to get refunded and then they never replied
it did not work like it was supposed to do
Pleurat, I had Shopify email you with the details about your refund.
Here is the email from Shopify: "We are sending this email to formally let you know that the refund from the developer of your app which is relentless has been successfully processed. This is amounting to $8.99. The refund was made back to the original method of payment. You will see this reflected on your financial statement in a few business days, usually three to five days depending on how quickly your payment provider processes the refund."
If you didn't get the refund please email us back so we can contact Shopify to take care of this.
I didn't get any emails about our app not working properly. If you need any help with the app send us an email and we will be happy to help.
- Martin
Relentless Apps
They immediately incurred a fee and did not give me a 14-day free trial time. However, the first installation did not meet my requirements and I need a refund
I contacted Shopify and they already reversed these charges. You won't see our app charges on your upcoming bill.
We also updated our app to give a cumulative 14 day trial. So now if someone installs the app for one day last year and installs again they will have 13 days left on their trial.
When I looked into this I saw you installed our app in October of last year and the 14 day trial started from that date. That's how our old system worked and why you were charged.
Sorry for the inconvenience,
If you can respond to my email with anything we else can do to help I would appreciate it.
Jon
Relentless Apps
I love the app very easy to use! the only problem is whenever I add an image upload link to my product it never saves whenever I close it.... Can I please get help
Hi Danny,
We received your email but you declined our request to access your site and fix this issue.
We also never heard back from you.
Sometimes, things just don't go as expected but I think we deserve a chance to help you fix the issue you had and provide you with great, immediate service.
- Jon
Relentless Apps
Unfortunately I couldn't get it to work. I was testing with one product but then the app changes the interface for ALL products. Tried going back to default setting with no success other than deleting the app itself. Customer support sent me a bunch of links to help pages, which made it even more confusing to pinpoint the problem.
Hi John. I emailed you requesting more information but we never heard back from you.
Email us back and we would be happy to look into any issues you are having :)
Jon
Relentless Apps
Excellent the app really improves the pictures, and choosing through images. It does do what it is meant to do and I am happy
Thank you for the kind words
Jon
Relentless Apps
Ultimately, I couldn't use this app, but I see a lot of great value for other stores out there, and man oh man, the customer service I received was fantastic!
Has a ton of potential. Super easy to add customization (monogramming in my case) and add-on pricing. I had to uninstall it because it prevents customers from using discount codes at checkout which my customers rely on. Rumors are this issue will be resolved at some point and then I will look to re-install if I haven't found an alternative by then.
We have updated our app and we now offer a solution for discount codes on the cart page. You can test it on our demo page.
https://tinyurl.com/vspu3ub
Please email us at contact@relentlessapps.com and we can help you fix this on your site.
They generated the charge immediately, they did not give me 14 days to check if it complies with what I require, and with the first revision it does not comply, I require my refund
I contacted Shopify and they issued you a refund.
We also updated our app to give a cumulative 14 day trial. So now if someone installs the app for one day last year and installs again they will have 13 days left on their trial.
You had previously installed our app last year and used up your free trial, so that is the reason why you were charged. That's how our previous system worked, giving a 14 day trial from the first day you installed.
If you have any more questions let me know :)
Thank you,
Jon
Relentless Apps