Variant Option Product Options
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The worst app in our store. We use it about 8 months and and we find that customer's photos are not uploading and also all the paid elements disappear. So we are losing our money because of this plugin. We are exchanging for another because we are paying for the most expensive version and it is appalling. I don't understand why nothing works as it should. If you don't want to lose money, don't download.
I am sorry the app didn't work for you Tomáš. I checked our emails but I didn't see any emails from you. Sometimes another app or a specific setting can cause issues.
We are happy to fix any issues with our app. Just reply to the email I sent you and we will fix it :)
Jon
Relentless Apps
contact@relentlessapps.com
Use Variant Option Product Options by Best instead!
This app, by Relentless Apps, was the first one to do Image Swatches that I came across when I was first opening my shop, and I wish I never had added it. When I first got it, it was free, and I could use the Image Swatches for free as well, but eventually they decided to bump up their price to take advantage of fools like me who didn't have time to search for another app.
The interface is infuriating and difficult to use, it's very counter-intuitive, has almost no visuals at all, at least, it didn't up until the moment I uninstalled it on March 28, 2022. You have to scroll through huge columns of text, you cannot search for your items by collection or tag, the only way to do anything in the app is to know the exact names of your items. The "Duplicate" option is phrased in a confusing way, so you can't tell if you're selecting the item you wish to copy or the item you wish to copy TO, it doesn't always work, and you can barely tell if it's done anything or not. You have to search for the item AGAIN, by its full title, to then click on it, and see if the change was made.
I was able to accept all of these flaws because it was free. But for the last many months, without my really knowing, this app was costing me nearly $10 a month! Horrifying!
The other odd thing I noticed was the name would change every now and then, which I found strange, but didn't think anything of it. Now that I see it has the same name as another app, which has all of the same features FOR FREE, and guaranteed to always be free. My guess is that they changed the name, probably multiple times, to try to match this other app, to trick more hapless fools like me into getting it, and then charging them nearly $10 a month for an app that barely functions. tldr: Get the app by Best of the same name. You won't be disappointed.
It doesn't sound like you are talking about our app. We have only ever offered a free version for development stores. When you installed the app you selected a subscription plan and accepted the monthly charges. For the Basic Plan, it is $8.99. We have kept our prices the same since we built the app in 2017.
The free app you are talking about actually copied our app and functionality. The reason why it is free is they try to funnel you into their paid app that offers price add-ons and more features. They also copied our app name and the colors of our logo. It is a shame that Shopify lets companies completely copy your app but there is nothing we can do about it at the moment.
For searching for the product you can easily find the product by searching the title or you can find your product in Shopify and then click our app from there to edit the product.
You can also use our global options to add color swatches, image swatches, or buttons to all of your products.
I am sorry the app didn't fit your needs. We are always working on improving our app and making it better for everyone.
I looked for any recent emails from you but I couldn't find any. We are always here to help with fast support.
If you want to give our app another try send us an email at contact@relentlessapps.com and we will make sure everything is working correctly for you.
This App does not work properly.. This App does not work properly.. This App does not work properly.. This App does not work properly..
Hi Ali. When looked into this the app "Skip to Checkout" was deleting our price add-ons.
It looks like you removed this app and everything is working correctly now.
I also went ahead and gave you a month free of our app.
Email me back and let me know if there is anything else we can do to help you.
Have a great day :)
Jon
Relentless Apps
This software is rubbish and deceives consumers to auto-renew every month 非常不好的评价 此软件非常垃圾 欺骗消费者并每月自动扣费 而且不知道怎么去取消扣费
I am sorry you had issues with our app. I went ahead and sent you a refund.
Our app, and most apps on Shopify, charge you every 30 days. When you installed the app you approved the subscription charges to be charged every 30 days.
Please email me back and let me know what was deceiving about our app and what you think we should change to make everything more clear.
Jon
Relentless Apps
I cannot figure this app out. It did not seem to save anything I did. I need it for image upload, and am seeing some reviews, etc. where this app does not support that? I used it a year ago, and seemed to work fine, but now it looks different, and is just difficult for me to understand. I'll probably try another app.
Our app supports image uploads :) We are constantly making improvements and upgrading the app to fit the needs of our customers which might be why it looks a little different for you. Our main functionality is the same.
If the options aren't showing on the website try installing the app to the theme.
https://www.relentlessapps.com/kb/how-do-i-install-disable-or-delete-variant-option-product-options/
Send us an email and we'll help you out with any issues or questions you have.
contact@relentlessapps.com
Jon
Relentless Apps
I had an order come in that didn't have any options chosen. I realized that the custom options are no longer showing up on my listings. I also realized that I have an increased number of abandoned checkouts, likely because customers were not able to choose options on their products. The only customer service option is an email form (which I have filled out), which means getting immediate help is not possible. In this case I have no idea how many sales this has cost me and I now have to reach out to customers and ask for their options and eat the cost if they choose something that should have been an upcharge. As a small business owner, this is an awful experience and I'm now more likely to leave Shopify all together for a selling platform that allows me to offer more product options without having to use undependable apps. UPDATE: Still no help from anyone at Relentless Apps but researching myself it seems that installing this app overrides some critical theme code. Two weeks ago we noticed that the mobile version of our site wasn't working. Fixing that code affected Variant, which caused it to stop working. In order to fix it we need code from Variant. We should not have to choose between a working mobile site and a working Variant app.
When I tested this I saw our app was working correctly. I sent you an email requesting more information to fix the issues.
We only offer email support but we will respond as quickly as possible. I see I responded to your email within 45 minutes. I have been waiting for a response with more information to fix this.
Update: Still waiting for a response. I have tried emailing you on your different contact emails. I see you are still using our app. Please email me back with more information to fix these issues.
Jon
https://www.relentlessapps.com/contact/
Relentless Apps
Just went live with our restaurant and ran into the issue where orders came in without price add-ons. 2 out of the first 8 orders randomly did not charge for the add on items. The add on item added to the order (text) and displayed to the customer, however did not actually charge. Going to have to scrap this app and hundreds of hours of time creating our variants for hundreds of food items. Very disappointed and have been paying for this app during development. No testing yielded this, and we are using the app in the most off-the-shelf intention. Reading other reviews this has been a known issue since June 2020.
Hi Katerina, we fixed the issues you had with the app. Some themes need settings or code to be changed to get everything working together.
I also refunded you all your charges of the app while you where developing your store.
Please let us know if there is anything else we can do to help you.
Jon
Relentless Apps
https://www.relentlessapps.com/contact/
messed up with my theme. my add to cart button can not work at all after i use this app. wasted thousands of fb ad fee. i am writting this down to remind my self so that i don't come back again.
I'm sorry our app didn't work properly for you.
I don't have any emails from you. If you can contact us again at contact@relentlessapps.com we would be happy to get this fixed.
Sometimes, things just don't go as expected but I think we deserve a chance to help you fix the issue you had and provide you with great, immediate service.
Jon
Relentless Apps
https://www.relentlessapps.com/contact/
now my shopify cannot use the app. the link is not useful. why? maybe still will charge me. how to use the app again?
Hi Optifine I sent you a refund for the app. I have been waiting to hear back if this issue has been fixed but haven't heard anything from you.
Please email me back and we will get this fixed.
Have a great weekend,
Jon
Relentless Apps
With of the Shopify help center, the app was not working with my theme and even I deleted the app they still charging me!
I already contacted Shopify and they gave you a full refund for all your charges.
All the billing is handled automatically through Shopify and depending on the day you get your bill you may get charged up to 30 days after you uninstalled the app for a previous billing period.
If you need help getting the app to work we would be happy to help and make sure everything is working correctly.
contact@relentlessapps.com
Jon
Relentless Apps