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Doesn't work
I am sorry you had issues with the app. Please send an email to contact@relentlessapps.com and we will be happy to get everything working for you.
We genuinely apologize for the issues you've encountered while using our app. As a small business run by just two people, we’re deeply committed to providing a seamless experience for our users, and we appreciate your patience as we work through any issues you have.
I also went ahead and issued you a credit for our app that will apply to your first bill.
We hope to hear from you soon,
Jon
Relentless Apps
contact@relentlessapps.com
Good product, good support.
I have encountered a very important problem. I have contacted you. Please reply to me as soon as possible.
My email address to contact you is: service@getfamilygifts.com
I just checked and it looks like Paypal or Shopify fixed the issue you were having with paypal and draft orders.
I am sorry for the inconvenience this caused you. We did everything in our power to notify Shopify and Paypal about the issue to have them fix this as quickly as possible.
If you have any more questions or need any help please send us an email.
Thank you,
Jon
Relentless Apps
Great app ,but makes my Shopify checkout super slow. As soon as you select a product with the 'add image' option my checkout does not load at all
I am sorry you were having issues with the app Johan. I just sent you an email, please respond and we can look into and fix the issue as soon as possible.
Thank you,
Jon
Relentless Apps
The app was super helpful with listing variants to products and adding customization. Super thankful!
Thank you so much for the review. If you need any help with anything let us know.
Had a few issues with thew app communicating correctly with my theme. Most likely theme issues but Martin and Jon are always extremely fast to respond and get things fixed. Even fixed an issue i didnt even notice. Thank you
This app was so easy to install and set up in my Shopify Store. Jon was the first to reply to my many requests searching for an app that allowed my customers to choose from different images to create their own custom art print. I set up my new product in no time at all. I highly recommend their app and look forward to seeing what add ons they do in the future. Thank you, Michelle
The application is good, the bad thing is the customer service. I have been waiting 1 week for a problem related to the payment buttons to be fixed, since the problem starts when I activate the app, and after 1 week I still have the problem and I am still waiting for the developer to connect to fix it. I have uninstalled the app and installed another one that I have no problem with.
I am sorry it took a while to fix the issue Vahan. I see Martin was able to fix the issue you initially reported with the dynamic checkout buttons being doubled within 3 days.
Unfortunately the issue with the dynamic checkout button being disabled is deep within Shopify's code and not an easy fix. Martin, my technical expert, was going to review this and see if there was anything he could do but you uninstall the app before he had a chance to look into this deeper.
I am sorry for the inconvenience this caused you and your store. We do our best to offer quick support but sometimes there are issues that take longer to fix, and sometimes there are issues that we can't fix and they are out of our control.
Recomendable
The app looks clean, and the service if there are any problems is also amazing!