Variant Option Product Options
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Their support is terrible. They said we can do it to the question I asked first and then they said they got it wrong. Now I ask one question and they give me another answer.
Sorry for the confusion, we didn't understand the problem you were asking about. Something was lost in translation.
When I looked into our emails we always replied within a few hours.
We sent you another email and are waiting to hear back from you to fix the issues.
Please email us back and we'll get this fixed for you :)
Martin
Relentless Apps
Their support is phenomenal :) but I wouldn't say anything more...Their support is phenomenal :) but I wouldn't say anything more...
Thank you for the kind words.
If you can also update your rating we would really appreciate it.
Thank you,
Jon
Relentless Apps
Normally I think this is the best product options app but it has one huge flaw (at least on my store). When you create the virtual product options and a customer uses them there will be no discount box shown at the check out. I have tried so many things to fix that until I realized it's caused by this app. I use Product Options by Bold now and it's working. Until this is fixed I unfortunately can't use your app although I think it's the best out there. :(
Update: Shopify made an update and discount codes now work with our apps price add-ons. No third party app needed.
Old reply: Discount codes will still work with our app. I sent you an email for the solution to get them working with our price add-ons.
Please email me back.
Thank you,
Jon
Relentless Apps
I installed this app with the intention of using it for just one product. Simple to set up, everything seemed fine. The next day after installing it my store got 0 sales. Even for products that weren't using the app. It had been getting many sales every single day up until today. The only thing I could think of that I changed was adding the app (again, I wasn't even setting it up for my current running products). Well, I realized when customers added products to cart, my store would just freeze - they couldn't go to cart or initiate checkout. So, I deleted the app to see if this made a difference. And guess what - I refreshed and tried again - and could now access checkout again. I literally tried this with multiple products on my store (that weren't using the app) and got the same issue every time. Deleting the app seemed to do the trick. So I now spent an entire day on ads running traffic to a store that freezes upon adding a product to cart, because of this app. Hate to leave negative reviews but sadly in this case I had no choice.
I am sorry the app caused an issue with your theme. We went ahead and made the theme Prestige compatible with our app. Now you or anyone else using this theme won't have any issues.
Thank you for reporting the issue so we could fix this :)
- Jon
Relentless Apps
No facility for these custom options to change the pricing from what i can see? Unfortunately I couldn't recommend it for this reason alone
You will be happy to know that we updated our app to include this feature.
You are now able to add price add-ons to all your product options, and values.
Email us back and let me know if there is anything else I can help you with.
was supposed to get refunded and then they never replied
it did not work like it was supposed to do
Pleurat, I had Shopify email you with the details about your refund.
Here is the email from Shopify: "We are sending this email to formally let you know that the refund from the developer of your app which is relentless has been successfully processed. This is amounting to $8.99. The refund was made back to the original method of payment. You will see this reflected on your financial statement in a few business days, usually three to five days depending on how quickly your payment provider processes the refund."
If you didn't get the refund please email us back so we can contact Shopify to take care of this.
I didn't get any emails about our app not working properly. If you need any help with the app send us an email and we will be happy to help.
- Martin
Relentless Apps
They immediately incurred a fee and did not give me a 14-day free trial time. However, the first installation did not meet my requirements and I need a refund
I contacted Shopify and they already reversed these charges. You won't see our app charges on your upcoming bill.
We also updated our app to give a cumulative 14 day trial. So now if someone installs the app for one day last year and installs again they will have 13 days left on their trial.
When I looked into this I saw you installed our app in October of last year and the 14 day trial started from that date. That's how our old system worked and why you were charged.
Sorry for the inconvenience,
If you can respond to my email with anything we else can do to help I would appreciate it.
Jon
Relentless Apps
They generated the charge immediately, they did not give me 14 days to check if it complies with what I require, and with the first revision it does not comply, I require my refund
I contacted Shopify and they issued you a refund.
We also updated our app to give a cumulative 14 day trial. So now if someone installs the app for one day last year and installs again they will have 13 days left on their trial.
You had previously installed our app last year and used up your free trial, so that is the reason why you were charged. That's how our previous system worked, giving a 14 day trial from the first day you installed.
If you have any more questions let me know :)
Thank you,
Jon
Relentless Apps
"Forfait gratuit disponible" MENSONGE.
Je savais pas que le clickbait ça existait même sur les app shopify, il n'y a aucun forfait gratuit que des forfaits payants. Déçu.
Update: We just updated our app :) You will now be allowed to use our app for free with unlimited product options on one product. We also still offer the app completely free to anyone on a development store.
Old reply: Hi Pocket Parfum, the app is free for development stores and any store on a Shopify trial as stated in the Pricing section of the app listing. I can see how this can be a little confusing. I am sorry about that.
Our app has a free 14-day trial for you to test out the app and see if it is a good fit for you before paying anything. We have over 18,000 happy customers that think the price is worth it for all the amazing functionality our app brings to their store :)
Please give our free trial a shot and see if the app is a good fit for you. We have spent hundreds of hours working on and perfecting it and I am sure after trying it out you will see the value in it.
Salut Pocket Parfum, l'application est gratuite pour les magasins de développement et tous les magasins bénéficiant d'un essai Shopify, comme indiqué dans la section Tarification de la liste des applications. Je peux voir comment cela peut être un peu déroutant. Je suis désolé.
Notre application propose un essai gratuit de 14 jours pour vous permettre de tester l'application et de voir si elle vous convient avant de payer quoi que ce soit. Nous avons plus de 18 000 clients satisfaits qui pensent que le prix en vaut la peine pour toutes les fonctionnalités incroyables que notre application apporte à leur magasin :)
Veuillez essayer notre essai gratuit et voir si l'application vous convient. Nous avons passé des centaines d'heures à travailler dessus et à le perfectionner et je suis sûr qu'après l'avoir essayé, vous en verrez la valeur.
All my produts did not tracked inventory, and this one does???
And, replace my text in add to cart "Añadir" to Add to cart in english.
I just wanted the buttons, nothing else!!!! Can you fix it????? URGENT
Hi we fixed your problem :)
We also have code to translate all the words of our app to any language you want.
https://www.relentlessapps.com/kb/how-do-i-translate-the-english-text-displayed-by-the-app/