VO Product Options & Variants

VO Product Options & Variants

Reseñas (1.067)

Calificación general
4,6
Recuentos por nivel de calificación
  • El 88% de las calificaciones son de 5 estrellas
  • El 3% de las calificaciones son de 4 estrellas
  • El 2% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 5% de las calificaciones son de 1 estrellas
18 de marzo de 2020

The application stopped my pixel from tracking the data from adding it to the cart and once the trial period was over it made my site crash for a whole day displaying twice the base price. The promotional price was reversed with my base price a problem that made me lose a lot of money. I'm disappointed because the application worked well at the beginning. The after sales service is not user friendly.

Pupsy™ | Harnais personnalisé pour chien
Francia
12 días usando la aplicación
Relentless Apps respondió 18 de marzo de 2020

Update: You will be happy to know we upgraded the app so FB pixel works on all themes now.

Old reply: Hi Kevin, I responded to you an hour after you sent your email with information on how to fix the pixel issue. I never heard back from you.

You never emailed us about the issues mentioned and never gave us a chance to fix this.

Thank you,
- Jon
Relenteless Apps

25 de junio de 2019

PLEASE BE CAREFUL!
the app is now having access to order and customer details which they previous never asked.
Giving your customer data to a third party app which doesn't need it to function can be harmful for your business

Marcani
India
11 días usando la aplicación
Relentless Apps respondió 25 de junio de 2019

We updated our permissions so we can create price add-ons. These permissions allow our app to create draft orders.

If you look at similar product option apps you will see that they require the same permissions.

I understand it might be scary to give permissions to a third party app but they are necessary for our new price add-ons feature to work. I hope you understand.

Martin & Jon
Relentless Apps

25 de agosto de 2022

Bad support , Bad support , Very bad support in the beginning they was little bit fast in answering , but when i deleted thier app because it's not compatible with an other app and caused some bugs issue with the theme , they didn't answer me after , it's been 3 days i was waiting for their answer , Knowing that they did login to the store without any updates .

silkroadhills
Francia
10 días usando la aplicación
Relentless Apps respondió 25 de agosto de 2022

Hi Jonathan, please check your spam folder. I have sent you three emails in the last couple days and it doesn't look like you are receiving any of them. Also if you can email me from a different email that might be the best way to communicate.

I fixed the issue a day ago. The problem was you had the product options hidden in the product template in your theme customizer. Our app didn't cause any issues.

You might need to clear your cache to see the updated code.

I can see that the product options are showing in the product below.
https://silkroadhills.com/products/capitcho-alaska-1

Jon
Relentless Apps

18 de julio de 2020

So many problems with this app.

Firstly, options are difficult to organise. Once you add an option e.g. size to Tshirt A, you can duplicate it to Tshirt B easily. But if you suddenly forgot to add the colour option on Tshirt A, duplicating Tshirt A to B will replace all of Tshirt B's unique options, different from Tshirt A. This was extremely annoying as I could not duplicate only one option.

You must pay for an external app to have discount code box enabled. If you don't, there's no discount box.

I ran into the issue where orders came in without price add-ons. I lost money from that and the customer service said they tried their best but could not figure out why my orders would randomly be placed without price add-ons. This is the absolute worst, it happened twice, out of 10 orders and that's enough to make me delete this app.

Customer service was not replied in the nicest manner. I've had better support from another app I found that is better than this for much cheaper, where they could show me screenshots and videos of how to change something.

Don't waste your hours adding all the options and then having your website close down for a week to figure out the problem.

Pros: I like all the options and the look, especially with the instructions type option where I can add a photo to help shoppers understand the option better.

Could be better, honestly.

The Sleek Hound
Singapur
10 días usando la aplicación
Relentless Apps respondió 30 de julio de 2020

I am sorry the app didn't work properly for you Shirley.

With hundreds of themes and thousands of apps there are endless possible compatibility problems. We are constantly improving our app to fix any problems that come up.

We realize that the duplicate tool doesn't fit every users needs and are creating something that will. We are already working on a better system to control product options for multiple products, and collections.

Thank you for your kind words about how the app looks. As a web designer for many years I am proud of the look and usability of the app.

Let us know if there is anything we can do to help you in the future.

- Jon
Relentless Apps

27 de agosto de 2023

its a nice app, you can do a lot with it, but the custumer services could be better, snt a email 4 days ago and no answer , im having a hard time with my products pictures ( every time you open one product you can only click in 2 photos after that the privius photo freeze and u cant do anythink else

Infinictus
Estados Unidos
8 días usando la aplicación
Relentless Apps respondió 29 de agosto de 2023

Hi Guilherme I emailed you back on your last email and requested access to your store.

We have sent out multiple emails requesting more information and access but haven't heard back from you. Try checking your spam folder.

Update: we fixed your issue a week ago. Let me know if you need any more help.

Jon
Relentless Apps

Fecha de modificación: 17 de junio de 2019

I have encountered a lot of problems using this application. The variants displayed on my site are not the same as those on the application.

So I lost a lot of time because I had to start over every time until it was the right variants on my site. A few days later, the images were again not the right ones, it is a lack of professionalism towards my customers.

When I contact the support to understand why I am having this problem, no answer... I do not recommend

Dolls Universe
Estados Unidos
6 días usando la aplicación
Relentless Apps respondió 17 de junio de 2019

I'm sorry you ran into issues with our app.

I don't have any emails from you. If you can contact us again at contact@relentlessapps.com we can get this fixed.

We will be happy to set up the app for and fix any issues you have.

Jon

14 de diciembre de 2021

Very easy and simple to use, the best part is the fast response when you need some help from Jon and Matt. It took me just three emails in less than one hour to fix my problem related to multi-select options and my shop is running as I needed It.

Casa Bohem
Chile
Alrededor de 6 horas usando la aplicación
13 de agosto de 2020

We are in the process of rolling an existing e-commerce store from one platform over to Shopify. To do that, we needed a suite of apps to help us get up and running quickly and the team at Relentless Apps has been a big part of that.

Rather than just installing a plugin and rolling with whatever odd behaviors occur, Relentless Apps responded to (and fixed!) a few conflicts with our theme while we were still in the 'Free' trial period of their app. Moreover, they happened to identify a problem inside of our theme's code itself, which the theme developer was then able to fix quickly.

Not only does this demonstrate an impressive technical grasp of e-commerce platforms, but it shows a genuine desire to offer terrific service.

Nationwide Office Furniture
Estados Unidos
Alrededor de 6 horas usando la aplicación
14 de julio de 2021

Unfortunately, it was a complete waste of time. It took me days to set up the app. Unfortunately, the app has some bugs, e.g. product prices are not transferred to the checkout page. The customer service responded relatively quickly, but could not help in most cases. The technician is booked out for days, I was told. To fix my problems I would have had to wait 4 (!!!) days. Such slow service can ruin your business. I definitely cannot recommend this app, it just has too many bugs.

FromPicToArt
Estados Unidos
5 días usando la aplicación
Relentless Apps respondió 15 de julio de 2021

Thank you for the compliment, we do our best to answer emails quickly. When I looked into our emails I saw that we always responded within a few hours answering your questions and fixing any issues you had with the app.

To be clear I do see Jon had told you it would take 1-4 days to fix your incompatibility issue with your theme where our app's virtual options were not showing there. I tried to fix this issue 24 hours after you gave us access to your store but you had already uninstalled the app.

To be fair to all our customers we fix the problems of our customers in the order we receive them.

If you would like to try out our app again please re-install the app.

Martin
Relentless Apps

2 de octubre de 2023

Does exactly what I need and when I thought it didn't customer support emailed me back within 5 minutes to show me that it actually DID do that as well!

FowlBound
Estados Unidos
Alrededor de 4 horas usando la aplicación