VO Product Options & Variants
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Just went live with our restaurant and ran into the issue where orders came in without price add-ons. 2 out of the first 8 orders randomly did not charge for the add on items. The add on item added to the order (text) and displayed to the customer, however did not actually charge. Going to have to scrap this app and hundreds of hours of time creating our variants for hundreds of food items. Very disappointed and have been paying for this app during development. No testing yielded this, and we are using the app in the most off-the-shelf intention. Reading other reviews this has been a known issue since June 2020.
Hi Katerina, we fixed the issues you had with the app. Some themes need settings or code to be changed to get everything working together.
I also refunded you all your charges of the app while you where developing your store.
Please let us know if there is anything else we can do to help you.
Jon
Relentless Apps
https://www.relentlessapps.com/contact/
I love it so much.I love it so much.I love it so much.I love it so much.I love it so much.I love it so much.I love it so much.I love it so much.
I love all the features, but hate the fact that it comes above my item tekst. -I have several colours, material and other add ons, so my sales tekst are placed SO low on the page, that I cannot really create that "Point of sale" HUGE disadvantage :(
Hi Merete, thank you for the compliment on our features. We worked very hard to make an app we are proud of :)
It sounded like from our emails you were able to find a solution for this.
I suggest adding the description text to an instruction product option in our app so the text doesn't display in the cart and checkout.
Email me back if you need any more help or have any more questions
contact@relentlessapps.com
Jon
Relentless Apps
When first installed, the app glitched at first. Sent in my problem and it was taken care of right away! :) Thank you, Jon and Martin!
I used the app in order to customize further the products in my store and it works flawlessly. Great support also whenever i needed it! Recommended
I've only had a few days with it but so far it's simple to use, and it does what it needs to do for my shop needs. Only thing I wish the cost for Advanced was lower but overall I'm really happy with this app compared to others I had tried previously. I highly recommend!
COUPONS WON'T WORK WITH IT!!! I reached out to support twice and both times received a canned answer that I must have missed the information...'Our price add-ons use draft orders which aren’t compatible with the discount code box on the checkout page. '
It is suggested that I purchase another monthly app to use as a work around and they blame Shopify for the issue.
However, when reaching out to Shopify they said 'the app is currently not up to par with our updates'.
Quite the headache for us and our customers.
For paying nearly $20 a month they should be able to create another way it would work.
Hi Megan, our app will work with coupons and discount codes. To get our app's price add-ons working with this you will need to download one of the apps I recommended.
Our app uses draft orders for our price add-ons and Shopify currently hasn't made this compatible with discount codes. Until they fix this the apps I recommended are the only solution.
Like I said previously I would be happy to talk to Shopify about what they meant by "'the app is currently not up to par with our updates". We talk to Shopify on a daily basis and haven't heard this response from them before.
Apps like Infinite Product Options, G;Variants &Product Options, and Product Options Variant Option all have the same issue and the discount code won't work with price add-ons.
Email me back and let me know if there is anything else I can do for you.
Have a great day,
Jon
Relentless Apps
The app would be almost perfect except it has no way of showing products swatch colors and the developers/customer service do not care about your problems. They will give 50% effort. If you have a complicated problem just don't do it. If it's simple then go for it. Literally 75% of the time it doesn't charge the customer for the add-on. I lost so much money not catching them. I don't recommend at all but it could be a nice fit for you depending on your theme and how complex the add-ons need to be. It's very upsetting because it has a lot of potential. To summarize, the customer service do not care about problems, it doesn't charge the customers, and I just get lots of problems with it. Just save yourself the trouble if you bought a theme. IT WILL NOT WORK.
You said our app was almost perfect besides the price add-ons not functioning. Send us an email to contact@relentlessapps.com and we will make sure everything is fixed and work properly.
Excellent app. I was able to set options for my variants in no time. The user experience of our website became so much better now. I really recommend this app to anyone who has complex products that require several variants.
The developers of the app are incredibly helpful and even provide emails once in a while for helpful tips. This app has been great for my website.