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Hello,
I need support with your app regarding product subcategories. Here's the issue:
I have a base product price, and when selecting subcategories (e.g., 1) Shirt, 2) Shirt Color, 3) Size: S), the price is adjusted accordingly. For example, if the base price is $34,990 and selecting Size S applies a -3,000 discount, the final price correctly updates to $31,990.
However, the issue is that the ...
Hi Daniel. It looks like you didn't receive my previous email to web*****@gmail.com that I sent yesterday. I just sent another email to your admin email ven***@petprint.cl
...
We've had a lot of issues with this app. Doesn't work with upsell apps, has bugs related to compare at price. Support is ok - but realistically we keep having issues.
My technical expert added code to fix the compare price.
I also sent you a link to compatible upsell apps in an email.
I see we have always replied within a few hours during ...
The integration wasn't the best. It messed up my regular Shopify options for good and I would've had to pay for a professional to fix it.
Hi Emilia. I am sorry you had issues with the app. I looked in our system but I couldn't find any emails from you.
I went ahead and sent you an email to a***u@withloveemilia. ...
Great app ,but makes my Shopify checkout super slow. As soon as you select a product with the 'add image' option my checkout does not load at all
I am sorry you were having issues with the app Johan. I just sent you an email, please respond and we can look into and fix the issue as soon as possible.
Thank you,
Jon
...
Terible , when you insert the color swatch and you save it, it resets to no color. I thought I might made a mistake but it happened again. The boxes for the colors look really bulky and outdated. It does not have a modern look.
Hi Christiane, I am sorry the app wasn't working for you. I looked but I couldn't find any emails from you.
We are a small 2 person company from California and we stand ...
App is ok however the support is no present to help you and improve its app. This is really a shame regarding the strong base they have. Hopefully it will be done one day in the future.
Hi Davy, I am sorry our app didn't meet all of your needs.
I checked on our email conversations and saw that we have multiple emails from you where we replied within hours. ...
The application is slow to load. It takes a long time to display. The entire web page has been loaded, but it will take about 10 seconds to see the content of this application. The customer has already left
Update: You will be happy to know that we have updated our app to run faster on all new installs. No coding is required.
Old reply: I see you have added our quick load code ...
COUPONS WON'T WORK WITH IT!!! I reached out to support twice and both times received a canned answer that I must have missed the information...'Our price add-ons use draft orders which aren’t compatible with the discount code box on the checkout page. '
It is suggested that I purchase another monthly app to use as a work around and they blame Shopify for the issue.
However, when reaching out to ...
Hi Megan, our app will work with coupons and discount codes. To get our app's price add-ons working with this you will need to download one of the apps I recommended.
Our ...
The app would be almost perfect except it has no way of showing products swatch colors and the developers/customer service do not care about your problems. They will give 50% effort. If you have a complicated problem just don't do it. If it's simple then go for it. Literally 75% of the time it doesn't charge the customer for the add-on. I lost so much money not catching them. I don't recommend at ...
You said our app was almost perfect besides the price add-ons not functioning. Send us an email to contact@relentlessapps.com and we will make sure everything is fixed and ...
We really wanted to make the app work for us, but apparently, it has too many incompatibilities: the Paypal Express button and also not compatible with subscription apps. The developer replied very quickly to our emails but did not show much interest in trying to make things work.
Hi Tony, our app is compatible with subscription apps as long as you aren't using our price add-ons (which you aren't).
Unfortunately, Bold's Subscription app is deleting our ...