Variant Option Product Options

Variant Option Product Options

리뷰 (609)

전체 평점
4.7
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2020년 6월 8일

Absolutely 5 Stars!!! Customer service is amazing. Had an issue with images on the Focal theme, but Jon and Martin resolved the issue in less than 14 hours. Commendable!

Very clean interface -- easy to use and the swatches look great!

SOKneady Bread Co.
미국
앱 사용 기간 대략 20시간
2017년 7월 27일

The app didn't work at first because I had an old jQuery (which I didn't know about). Jon and Martin were super fast and super helpful. They fixed up my jQuery and got the app working perfectly. I'm SO excited to have buttons which show which items are out of stock. This is the only app I could fid that does this. Nice one.

Gwyllem
오스트레일리아
앱 사용 기간 대략 20시간
2023년 3월 11일에 편집됨

Don't download this app! It suddenly removes all your variants, leaving your shop with only the add to cart button.

It happens randomly, after you notice it its already hours past and you lost your daily ads money plus all orders. It's a critical issue very huge catastrophic problem. And there is nothing for you to do! You have to turn off your ads and wait for them to reply your emails, rendering your complete shop useless and on their careless hands. It's so frustrating, worst experience with an app ever here on shopify!!

DON'T DOWNLOAD!!

Answer to your reply: yes it took you 3 hours to reply my email but the technical issue lasted 24hours. 16 hours until I noticed. I lost approx 1.000$ through this problem. You going to refund that?

Radikal Homes
독일
앱 사용 기간 18일
답글 Relentless Apps개 2023년 3월 11일

Sorry about that Daniel. We fixed an issue with our script last night which caused an issue in your Paolo Alto theme. We have already fixed this issue earlier this morning. I am sorry for the inconvenience this caused you. I am sorry it took us a 3 hours to see your email. We do our best to give the best support we can.

2022년 2월 13일

disables cart slider (redirects checkout to /cart page first) which leads to lower conversion rate (one more click and page load time to complete purchase) for ALL orders, even if only regular products are part of the shopping cart. If this cannot be avoid at all for "variant option products", at least it shouldn't happen for all other orders, too.

truemorrow
독일
앱 사용 기간 17일
답글 Relentless Apps개 2022년 2월 13일

Sorry about that Matthias​. We have a setting that will leave the add-to-cart functionality alone. This is only compatible if you are only using Shopify Options.

If you are using our virtual options then our app needs to get sent to the cart page after you click add to cart to ensure that our data is saved correctly. To my knowledge, all product options apps will have the same issue.

I sent you an email to get some more information from you. Email me back there and we can discuss this more.

Jon
Relentless Apps

2023년 5월 18일에 편집됨

does not allow variants to send digital files. The developers offer no assistance. Take it as it is or leave it.

UPDATE: no app like Variant Option Product Options that I could find allows digital downloads. I found a workaround after spending 2 weeks and figured out that I could use shopify's variants for the digital downloads, then use Variant Option Product Options for the remainders. The pricing ads up correctly. so i did reinstal the app and it is working

I wish they could have told me about a workaround instead of me spending 30 hours of my time figuring out a workaround. they should give me free lifetime subscription for helping them resolve their problem.

The Exam Pros
미국
앱 사용 기간 13일
답글 Relentless Apps개 2023년 5월 18일

Hi Rob, I am sorry for the miscommunication before. That's great to hear that you were able to get everything working properly with out app and digital downloads.

I went ahead and gave you an extended 60 day trial for the app.

Have a great day,
Jon
Relentless Apps

2024년 2월 21일

The server is down a lot. I have had the app a week and have already wasted a lot of time refreshing and waiting for the app to be available to work in.

ballroomshoes.com
미국
앱 사용 기간 12일
답글 Relentless Apps개 2024년 2월 26일

You will be happy to hear we switched to another company called StackHERO February 21st at 4am PST. We upgraded our mysql version, client library, and have unlimited connections now. We haven't seen any emails about this issue since.

I am sorry for all the issues, and the inconvenience it has caused you and your business.

We were trying our best to work with the company we used for the MySQL database. We went back and forth with them making changes thinking the issue was fixed only to have it come up again intermittently. It has been very frustrating to say the least.

Let me know if you are still having any issues or if you need any help.

Jon
Relentless Apps
contact@relentlessapps.com

2020년 7월 18일

So many problems with this app.

Firstly, options are difficult to organise. Once you add an option e.g. size to Tshirt A, you can duplicate it to Tshirt B easily. But if you suddenly forgot to add the colour option on Tshirt A, duplicating Tshirt A to B will replace all of Tshirt B's unique options, different from Tshirt A. This was extremely annoying as I could not duplicate only one option.

You must pay for an external app to have discount code box enabled. If you don't, there's no discount box.

I ran into the issue where orders came in without price add-ons. I lost money from that and the customer service said they tried their best but could not figure out why my orders would randomly be placed without price add-ons. This is the absolute worst, it happened twice, out of 10 orders and that's enough to make me delete this app.

Customer service was not replied in the nicest manner. I've had better support from another app I found that is better than this for much cheaper, where they could show me screenshots and videos of how to change something.

Don't waste your hours adding all the options and then having your website close down for a week to figure out the problem.

Pros: I like all the options and the look, especially with the instructions type option where I can add a photo to help shoppers understand the option better.

Could be better, honestly.

The Sleek Hound
싱가포르
앱 사용 기간 10일
답글 Relentless Apps개 2020년 7월 30일

I am sorry the app didn't work properly for you Shirley.

With hundreds of themes and thousands of apps there are endless possible compatibility problems. We are constantly improving our app to fix any problems that come up.

We realize that the duplicate tool doesn't fit every users needs and are creating something that will. We are already working on a better system to control product options for multiple products, and collections.

Thank you for your kind words about how the app looks. As a web designer for many years I am proud of the look and usability of the app.

Let us know if there is anything we can do to help you in the future.

- Jon
Relentless Apps

2019년 3월 4일에 편집됨

The app was easy to implement, no support was needed, custom buttons are a breeze. The let down, the skins work on the main product page for our color selection buttons, but it does not work for any of the quick view pages where the same color options are listed. That would be an outstanding future upgrade for the app.

RMJ USA
미국
앱 사용 기간 7일
2021년 12월 14일

Very easy and simple to use, the best part is the fast response when you need some help from Jon and Matt. It took me just three emails in less than one hour to fix my problem related to multi-select options and my shop is running as I needed It.

Casa Bohem
칠레
앱 사용 기간 대략 6시간
2020년 8월 13일

We are in the process of rolling an existing e-commerce store from one platform over to Shopify. To do that, we needed a suite of apps to help us get up and running quickly and the team at Relentless Apps has been a big part of that.

Rather than just installing a plugin and rolling with whatever odd behaviors occur, Relentless Apps responded to (and fixed!) a few conflicts with our theme while we were still in the 'Free' trial period of their app. Moreover, they happened to identify a problem inside of our theme's code itself, which the theme developer was then able to fix quickly.

Not only does this demonstrate an impressive technical grasp of e-commerce platforms, but it shows a genuine desire to offer terrific service.

Nationwide Office Furniture
미국
앱 사용 기간 대략 6시간