Variant Option Product Options , 958 avaliações
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very dissapointing app.... after lots and lots of hours confugurating after view weeks not working well. shows no more option pictures. Lost of money... so sad.
We tried to email you about this issue but we never heard back.
Since everything was working fine before, your comments make me believe it was another app that you installed causing the issues.
Sometimes, things just don't go as expected but I think we deserve a chance to help you fix the issue you had and provide you with great, immediate service.
We will be happy to set up the app for you right away.
- Jon
Relentless Apps
This app does not do anything we needed for variants. It's very basic, and we were misled. They told us: "Unfortunately, upsell apps that change the functionality of the add to cart or checkout button will delete our app's data. Most product option apps will have the same issue. You also cannot use any Shopify discount codes." They also said "just delete your other apps so ours will work."
We have learned this is false information, and we replaced the app with a better version. Not helpful people.
Hi Chrissy, we do our best to answer every question and fix every problem, but sometimes there are limitations on what we can do because of compatibility issues with other apps.
I did come across an upsell app recently that doesn't change the functionality of the add to cart button which allows our price add-ons to work correctly with it.
You can check that app out below.
https://www.relentlessapps.com/kb/compatible-upsell-apps/
You can also use Shopify Discount codes with our price add-ons by using one of the discount code apps I recommended.
I also emailed you back to get some more information on what you meant by "false information". Please email us back so we can understand what we said that was wrong and fix this for the future.
Jon
Relentless Apps
App wont work. In addition to what they charge, they will send you an email forcing you to take 1 more paid app so the actual price they charge will actual charge. What is this scam?? How does Shopify even allow that?
Hi Barak. Despite your negative review, it looks like you liked our app enough to be using it months later :)
We tried our best to help you by adding product options for you, answering all your emails, giving you an extended free trial, and giving you a discount to offset the price of KartDiscount.
We don't force anyone to install another paid app. Our app uses draft orders to collect our price add-ons and at the moment Shopify hasn't made this compatible with discount codes. You will need to add another app to get discount codes working with our price add-ons.
If there is anything else we can do to help you please let us know.
- Martin and Jon
Relentless Apps
Such a loss of time, prices are disappearing over time. Full of bugs, can't refresh without loosing all the work. If I could put 0 stars I would've ! Stay away from this app
I am sorry the app didn't work for you. We tried to contact you but we never heard back.
We will be happy to set up the app for you right away and fix any issues with our app.
Jon
Relentless Apps
https://www.relentlessapps.com/contact/
I'm using this app with the Shella theme which was performing just fine at first. It seemed to be compatible until last night. I've had 7 sales come thru that were attempting to buy one product and were shown an opposite product in the cart. They were also charged for the opposite product which means I have to issue 7 refunds. This has also slowed down my sales as I get 20/day before this time and today is my busiest day of the week and I'm sitting at 7 sales???? I lost money over this app glitching tf out.
Sorry about that Adebayo. We fixed this issue :)
We had updated our app the other day to better support our integration with another app called UploadKit. The update caused the issue with your theme. Everything is working now.
We went ahead and gave you a refund for our app. Let me know if there is anything else we can help you with.
Martin
Relentless Apps
Support for this app is terrible and they have an incredibly long response time. There's a major issue that's hurting my sales and they can take up to 4 days to reply.
Hi Boruch. We fixed all the issues you had with our app. There were issues with your third party app pagefly that we needed to fix that took longer than expected.
When I looked at our email interactions we always responded within a few hours.
Please let us know if there is anything else we can do to help you.
Thank you,
Martin
Relentless Apps
This app appeared to be very good and useful, however it broke the swatch option on my product and would not uninstall completely. Contacting the app developer proved to be unhelpful as they stated that the app was fully removed and the issue was not something that was caused by their coding.
Hi Lance. I see I emailed you a month ago. I had sent a request to access your store and look into the issue but you declined the access and never emailed me back.
We would be happy to look into this again and fix any issues caused by our app.
I sent you another request to look into this issue.
Jon
Relentless Apps
The app work well with Chrome, but I can not open it with Safari on my Macbook. Please fix it, I want to use this app
Thank you for letting us know. We fixed this issue and users on Safari and Macbook are you are able to log into the app with these now.
Please let us know if there is anything else we can do to help you.
Jon
Relentless Apps
The application stopped my pixel from tracking the data from adding it to the cart and once the trial period was over it made my site crash for a whole day displaying twice the base price. The promotional price was reversed with my base price a problem that made me lose a lot of money. I'm disappointed because the application worked well at the beginning. The after sales service is not user friendly.
Hi Kevin, I responded to you an hour after you sent your email with information on how to fix the pixel issue. I never heard back from you.
You never emailed us about the issues mentioned and never gave us a chance to fix this.
Update: You will be happy to know we upgraded the app so FB pixel works on all themes now.
Thank you,
- Jon
Relenteless Apps
I have encountered a lot of problems using this application. The variants displayed on my site are not the same as those on the application.
So I lost a lot of time because I had to start over every time until it was the right variants on my site. A few days later, the images were again not the right ones, it is a lack of professionalism towards my customers.
When I contact the support to understand why I am having this problem, no answer... I do not recommend
I'm sorry you ran into issues with our app.
I don't have any emails from you. If you can contact us again at contact@relentlessapps.com we can get this fixed.
We will be happy to set up the app for and fix any issues you have.
Jon