Variant Option Product Options
Uppfyller våra högsta standarder för prestanda, design och integrering. Mer information Öppnas i nytt fönster
Recensioner (610)
Förfina
-
Efter omdömen
customers often don't get charged at all because the options don't function, or the get charged three times what it should be, we have those issues for years and the support is horrible, do yourself a favor and get yourself a better app
Roman, I’m really sorry to hear about your experience . I completely understand how concerning this is, especially when it affects pricing and potential revenue.
I responded to your recent email within an hour with initial findings and steps to resolve the issue, and also requested access so I can investigate this directly in your store. So far, we haven’t received access or a follow-up, which makes it difficult for us to fully diagnose and fix the problem for you.
It’s possible our replies may not be reaching you. Could you please check your spam or junk folder for emails from contact@relentlessapps.com, and whitelist that address? You can also try reaching out to us from an alternative email if needed.
Looking back at our past conversations, we’ve consistently responded quickly with guidance or requests for more information, but we haven’t received replies, which suggests there may be a communication issue.
We genuinely want to resolve this for you as quickly as possible and ensure everything is working correctly. If you’re open to it, please grant access or reply to our email so we can take care of this right away.
Thank you for your feedback, and we hope to make this right for you.
Jon
contact@relentlessapps.com
https://www.relentlessapps.com/contact-variant-option-product-options/
Cuando se añade un producto con add-on price al carrito y se va a hacer el pago las pasarelas de pago no se abren, solo pasa cuando hay productos con precios add-on en el carrito. No lo pueden arreglar y en soporte no ayudaron en nada. No lo recomiendo, hemos perdido muchas ventas por culpa de este problema.
Hola Sofia. Lamento mucho la frustración y el impacto que este problema tuvo en tus ventas. Entiendo lo grave que es cuando los clientes no pueden completar el pago, especialmente después de haber confiado en nuestra app durante años.
Tan pronto como estuvimos en contacto con Shopify y el proveedor de pago externo, realizamos una investigación exhaustiva y múltiples pruebas directamente en tu tienda. Durante la investigación, confirmamos que los pagos comenzaron a redirigir correctamente nuevamente a Mercado Pago y Flow, incluyendo pedidos con price add-ons, sin que fuera necesario realizar ningún cambio en la configuración de tu tienda.
Este tipo de situaciones puede ocurrir cuando existe un conflicto temporal de comunicación entre Shopify y ciertos proveedores de pago. Nuestra app no controla ni ejecuta código en la página de checkout, ya que Shopify gestiona esa parte por razones de seguridad, pero aun así tomamos estos problemas muy en serio y continuamos monitoreando todo para asegurar que funcione correctamente.
Valoramos mucho que hayas sido cliente durante tanto tiempo y queremos asegurarnos de que tengas una experiencia confiable. Me encantaría confirmar contigo que todo está funcionando correctamente ahora. Puedes contactarme directamente en contact@relentlessapps.com
y estaré encantado de ayudarte personalmente.
Si tu experiencia actual refleja que todo está funcionando correctamente nuevamente, te agradeceríamos mucho que consideraras actualizar tu reseña, ya que ayuda enormemente a nuestro pequeño equipo independiente.
Gracias por tu paciencia y por trabajar con nosotros para investigar este problema.
— Jon
Relentless Apps
BEWARE!!! I installed and then later uninstalled this app, and the uninstall does not delete all of the installation and it destroyed my ability to offer products with variants without the app installed. I have contacted this company at least 3 times 3 different ways telling them it is an emergency as my customers cannot check out and they have done nothing. I had to reinstall it so my site will work for the time being. This is terrible.
Hi Jessica, We’re very sorry for the frustration this caused. Our app does not intentionally break Shopify variants, and uninstalling it should not affect checkout functionality. In this case, the issue was resolved by publishing a fresh theme, and we have already reached out to investigate what caused the conflict so we can prevent it in the future but we haven't heard back.
We’re a small U.S.-based team, and while there was a short delay due to time zone differences, we are actively responding and happy to help. Please reply to our email or share your collaborator code so we can fully review what happened.
Jon
Relentless Apps
contact@relentlessapps.com
I had a fully paid subscription plan valid until 2026. Since we won't be selling anymore after 2026, I decided to cancel the subscription to prevent automatic renewal. However, after doing this, all app features were disabled. I've tried contacting support, but there's no available communication channel. I need the features of the already-paid plan to be restored or a refund issued.
I’m really sorry for the confusion and frustration this caused. Shopify manages all billing and subscription charges automatically, so when a subscription is canceled, they also remove access to the paid features.
I’ve actually reached out by email a few times but didn’t hear back. Please reply directly to an email, and we’ll make sure everything is taken care of for you, whether that’s restoring access or finding another solution that works best for you.
Thanks for your patience, and I look forward to getting this resolved quickly.
Jon
Relentless Apps
contact@relentlessapps.com
I was using this app for 2 swatch colour products because Shopify has a quantity limit. I was unaware that the starter plan had changed to 1 product, removing the swatch colour option from one of my best sellers until a customer placed an order and I had to email asking for their preference. I have had to find another app, set up and start again from scratch. I was informed of the changes prior to this but I'm not paying nearly £10 just for a second option, I couldn't even open my 2nd option to copy the colour swatches until I upgraded. I don't usually leave reviews and long ones, but hope this helps someone before I uninstall.
Hi Alexandra, I sent you an email to your h****@melaninminds.com email.
I'm really sorry for the frustration our app caused, especially with one of your best-selling products. Martin and I built Variant Option Product Options to help other businesses no hurt them.
Just to clarify, our Starter plan has always included just one product with options since it launched over a year ago. We understand it’s easy to miss that and you didn’t realize the limitations. That’s on us to communicate more clearly within the app itself, and I have spoken with my partner on creating a message in the app.
If you ever have an issue in the future please contact us. We are here to help.
Jon
Relentless Apps
contact@relentlessapps.com
I’m facing an issue where the variant price is not being added to the cart page. The selected product option shows the correct price, but when added to the cart, the price doesn’t update or display properly. Please fix this issue so the variant price reflects correctly on the cart page.
Hi Shoaib, thanks for bringing this to our attention. We’ve already responded to your email and resolved the issue with the variant price not updating in the cart.
If everything is now working as expected, we’d really appreciate it if you could update your review to reflect the resolution and the support you received. Of course, if you notice anything else or need further help, just let us know and we’ll be happy to assist.
Best regards,
Jon
Relentless Apps
After years of having this app at 9.99 I noticed my add ons not working. I was then told I needed to upgrade! Like what??
You are thieves - no prior notification. I chose a plan and get told I need to upgrade when nothing has changed from my side?
I do not recommend
Hi Cheryl, I'm sorry there was a little confusion on what plan you had to be on for price add-ons to work. We try our best to clearly communicate that price add-ons are only available on the Advanced Plan. From day one we have had this information clearly stated on the app listing and plans page in our app.
I also see you emailed us 3 years ago that price add-ons weren't working. We replied stating you needed to be on the Advanced Plan for price add-ons to work. After that, I see you were on the Advanced Plan for 2 years. Several months ago you downgraded the app again and sent an email about the same issue. We replied again stating the price add-ons are only available in the Advanced Plan.
We are just a two-person company trying to make the best apps possible with the best customer service.
If you think there is another place where we could have this information please email me back and let me know.
Use Variant Option Product Options by Best instead!
This app, by Relentless Apps, was the first one to do Image Swatches that I came across when I was first opening my shop, and I wish I never had added it. When I first got it, it was free, and I could use the Image Swatches for free as well, but eventually they decided to bump up their price to take advantage of fools like me who didn't have time to search for another app.
The interface is infuriating and difficult to use, it's very counter-intuitive, has almost no visuals at all, at least, it didn't up until the moment I uninstalled it on March 28, 2022. You have to scroll through huge columns of text, you cannot search for your items by collection or tag, the only way to do anything in the app is to know the exact names of your items. The "Duplicate" option is phrased in a confusing way, so you can't tell if you're selecting the item you wish to copy or the item you wish to copy TO, it doesn't always work, and you can barely tell if it's done anything or not. You have to search for the item AGAIN, by its full title, to then click on it, and see if the change was made.
I was able to accept all of these flaws because it was free. But for the last many months, without my really knowing, this app was costing me nearly $10 a month! Horrifying!
The other odd thing I noticed was the name would change every now and then, which I found strange, but didn't think anything of it. Now that I see it has the same name as another app, which has all of the same features FOR FREE, and guaranteed to always be free. My guess is that they changed the name, probably multiple times, to try to match this other app, to trick more hapless fools like me into getting it, and then charging them nearly $10 a month for an app that barely functions. tldr: Get the app by Best of the same name. You won't be disappointed.
It doesn't sound like you are talking about our app. We have only ever offered a free version for development stores. When you installed the app you selected a subscription plan and accepted the monthly charges. For the Basic Plan, it is $8.99. We have kept our prices the same since we built the app in 2017.
The free app you are talking about actually copied our app and functionality. The reason why it is free is they try to funnel you into their paid app that offers price add-ons and more features. They also copied our app name and the colors of our logo. It is a shame that Shopify lets companies completely copy your app but there is nothing we can do about it at the moment.
For searching for the product you can easily find the product by searching the title or you can find your product in Shopify and then click our app from there to edit the product.
You can also use our global options to add color swatches, image swatches, or buttons to all of your products.
I am sorry the app didn't fit your needs. We are always working on improving our app and making it better for everyone.
I looked for any recent emails from you but I couldn't find any. We are always here to help with fast support.
If you want to give our app another try send us an email at contact@relentlessapps.com and we will make sure everything is working correctly for you.
找不到 obscure-escarpment-2240.herokuapp.com 的伺服器 IP 位址。
price cannot be added to check out page
Hi Leung, unfortunately this was an issue with China's firewall blocking our app in your region. We followed up with an email to get more information from you but we never heard back.
Email us back and we can look deeper into the issue.
Jon
Relentless Apps
contact@rentlessapps.com
For some Reason when i enabled this app on my product page, it changed all the Pictures that were previosly in the Photo section AND even changed review pictures to variant pictures which is outragues!!! do they not check what happens when someone casually installs that plugin, damn crazy
I'm really sorry to hear about the issue you experienced. We completely understand how frustrating that must have been.
Right after seeing your review, we sent you a personal email offering to help resolve the issue and issued a $9.99 app credit so you could try our premium plan for free. We haven’t heard back yet, but we’re still more than happy to jump in and get everything working perfectly for your theme.
We're a small U.S.-based team and always working to ensure compatibility with the many evolving Shopify themes out there. If you’re open to giving us another shot, we’d truly appreciate the opportunity to make things right.
Thanks again for trying the app, we’re here if you need us.
Jon
Relentless Apps
contact@relentlessapps.com
