Variant Option Product Options
符合 Shopify 在速度、易用性和商家价值方面的最高质量标准
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The worse app ever. I uninstall the app 3 days after, and they are charging me the whole month. I am feeling complete stolen
I contacted Shopify and they already removed this charge from your upcoming bill.
We just updated our app to give a cumulative 14 day trial. So now if someone installs the app for one day last year and installs again they will have 13 days left on their trial.
I looked into this and saw you had installed our app last May. Our 14 day trial was calculated from the first day you installed and that's why you immediately got charged when you reinstalled the app. That's how our old system worked
Let me know if there is anything else I can help you with
Jon
Relentless Apps
only put one star to get a reply. I just received an order. i use image upload, but when my order came in the image is too small to use and bad quality even though the one sent in is high quality.
Hi Poster Pup. I just sent you an email on how to save the file uploads as the original quality images.
Here is a link to the article:
https://www.relentlessapps.com/kb/how-to-download-file-uploads-as-the-original-file-type-jpg-png/
Please email me back and let me know if everything is working.
Let me know if you have any more issues or need any more help.
https://www.relentlessapps.com/contact/
Jon
Relentless Apps
Their support is terrible. They said we can do it to the question I asked first and then they said they got it wrong. Now I ask one question and they give me another answer.
Sorry for the confusion, we didn't understand the problem you were asking about. Something was lost in translation.
When I looked into our emails we always replied within a few hours.
We sent you another email and are waiting to hear back from you to fix the issues.
Please email us back and we'll get this fixed for you :)
Martin
Relentless Apps
Their support is phenomenal :) but I wouldn't say anything more...Their support is phenomenal :) but I wouldn't say anything more...
Thank you for the kind words.
If you can also update your rating we would really appreciate it.
Thank you,
Jon
Relentless Apps
Normally I think this is the best product options app but it has one huge flaw (at least on my store). When you create the virtual product options and a customer uses them there will be no discount box shown at the check out. I have tried so many things to fix that until I realized it's caused by this app. I use Product Options by Bold now and it's working. Until this is fixed I unfortunately can't use your app although I think it's the best out there. :(
Update: Shopify made an update and discount codes now work with our apps price add-ons. No third party app needed.
Old reply: Discount codes will still work with our app. I sent you an email for the solution to get them working with our price add-ons.
Please email me back.
Thank you,
Jon
Relentless Apps
I installed this app with the intention of using it for just one product. Simple to set up, everything seemed fine. The next day after installing it my store got 0 sales. Even for products that weren't using the app. It had been getting many sales every single day up until today. The only thing I could think of that I changed was adding the app (again, I wasn't even setting it up for my current running products). Well, I realized when customers added products to cart, my store would just freeze - they couldn't go to cart or initiate checkout. So, I deleted the app to see if this made a difference. And guess what - I refreshed and tried again - and could now access checkout again. I literally tried this with multiple products on my store (that weren't using the app) and got the same issue every time. Deleting the app seemed to do the trick. So I now spent an entire day on ads running traffic to a store that freezes upon adding a product to cart, because of this app. Hate to leave negative reviews but sadly in this case I had no choice.
I am sorry the app caused an issue with your theme. We went ahead and made the theme Prestige compatible with our app. Now you or anyone else using this theme won't have any issues.
Thank you for reporting the issue so we could fix this :)
- Jon
Relentless Apps
No facility for these custom options to change the pricing from what i can see? Unfortunately I couldn't recommend it for this reason alone
You will be happy to know that we updated our app to include this feature.
You are now able to add price add-ons to all your product options, and values.
Email us back and let me know if there is anything else I can help you with.
was supposed to get refunded and then they never replied
it did not work like it was supposed to do
Pleurat, I had Shopify email you with the details about your refund.
Here is the email from Shopify: "We are sending this email to formally let you know that the refund from the developer of your app which is relentless has been successfully processed. This is amounting to $8.99. The refund was made back to the original method of payment. You will see this reflected on your financial statement in a few business days, usually three to five days depending on how quickly your payment provider processes the refund."
If you didn't get the refund please email us back so we can contact Shopify to take care of this.
I didn't get any emails about our app not working properly. If you need any help with the app send us an email and we will be happy to help.
- Martin
Relentless Apps
They immediately incurred a fee and did not give me a 14-day free trial time. However, the first installation did not meet my requirements and I need a refund
I contacted Shopify and they already reversed these charges. You won't see our app charges on your upcoming bill.
We also updated our app to give a cumulative 14 day trial. So now if someone installs the app for one day last year and installs again they will have 13 days left on their trial.
When I looked into this I saw you installed our app in October of last year and the 14 day trial started from that date. That's how our old system worked and why you were charged.
Sorry for the inconvenience,
If you can respond to my email with anything we else can do to help I would appreciate it.
Jon
Relentless Apps
They generated the charge immediately, they did not give me 14 days to check if it complies with what I require, and with the first revision it does not comply, I require my refund
I contacted Shopify and they issued you a refund.
We also updated our app to give a cumulative 14 day trial. So now if someone installs the app for one day last year and installs again they will have 13 days left on their trial.
You had previously installed our app last year and used up your free trial, so that is the reason why you were charged. That's how our previous system worked, giving a 14 day trial from the first day you installed.
If you have any more questions let me know :)
Thank you,
Jon
Relentless Apps