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Lots of features, great customer service. I've had minor glitches twice, and Riyona has helped me resolve them in under an hour! Thanks Riyona!
I had some trouble with the app at first, but when I reinstalled it, and added it to my website it worked out after all. The app has worked nicely, and gives the feature of connecting products trough pressing colors. This is a nice feature for my jewelry store. Customer service has been good, as well as the follow up.
Really like the swatch options for styling selection options. Very prompt support team and features.
EDIT: After unsuccessfully contacting the support a couple of times, they finally came back, and helped me with my issue. The app is probably great, but I need different options, so I'm rating the customer support only.
Hi there,
I would like to extend my deepest apologies for any inconvenience you have experienced with our app and the subsequent uninstallation process. We always aim for a seamless experience, but it seems like you've bumped into a few obstacles - and for that, I apologize.
Regarding your communication with our customer support, I am genuinely surprised and sincerely sorry to hear that you did not receive a response. It appears there may have been a misunderstanding or technical issue, as we have no record of an email from your id "i**o@co*o*ia**.e*"
However, I want to rectify this situation immediately. I invite you to reach out directly to me at shubham@starapps.studio. I am personally committed to ensuring your concerns are addressed, and your experience with our application is improved.
I look forward to hearing from you soon, and thank you again for your feedback. It is only through feedback like yours that we can continue to improve and better serve our customers.
Thanks,
Shubham Vats
Chief Growth Officer