Swatch King: Variants Options

Swatch King: Variants Options

評價 (1,603)

整體評分
4.9
各級評分數量
  • 97% 的評分為 5 顆星
  • 2% 的評分為 4 顆星
  • 0% 的評分為 3 顆星
  • 0% 的評分為 2 顆星
  • 1% 的評分為 1 顆星
2022年7月21日

The app is fantastic, it looks great, easy to set up, and it does what it promises. I had a question and custom request which was answered on the chat by their support team member Riyona quickly and efficiently. We're very happy with the app and the service, highly recommend.

ROCKYCAY USA
美國
使用應用程式 大約1小時
2023年2月15日

Just added this app and the customer service is incredibly helpful and reactive! Again thank you Shreya for your kindness and help!
It did not take long to improve our product pages, search and collection pages. Can only recommend this app!

Original Homestories
比利時
使用應用程式 大約1小時
2023年2月11日

its super cool app and super customer support . Really appreciate the help .. the apps looks cool on the website

Yellow Canada
加拿大
使用應用程式 大約1小時
2022年11月15日

The app is clean and simple to use. The customer support is a 10/10! Shreya helped me customize the look of the swatches in 5 minutes and the result is 200x better than my previous custom-coded app. Definitely recommended!

Slidely
義大利
使用應用程式 大約1小時
2022年11月16日

App is pretty good but the customer service is way too slow. Keep in mind if you need assistance quickly.

Kulohi
澳洲
使用應用程式 大約20小時
編輯時間:2023年5月19日

EDIT: After unsuccessfully contacting the support a couple of times, they finally came back, and helped me with my issue. The app is probably great, but I need different options, so I'm rating the customer support only.

ColoriArt
斯洛維尼亞
使用應用程式 大約2小時
StarApps Studio 已回覆 2023年5月19日

Hi there,

I would like to extend my deepest apologies for any inconvenience you have experienced with our app and the subsequent uninstallation process. We always aim for a seamless experience, but it seems like you've bumped into a few obstacles - and for that, I apologize.

Regarding your communication with our customer support, I am genuinely surprised and sincerely sorry to hear that you did not receive a response. It appears there may have been a misunderstanding or technical issue, as we have no record of an email from your id "i**o@co*o*ia**.e*"

However, I want to rectify this situation immediately. I invite you to reach out directly to me at shubham@starapps.studio. I am personally committed to ensuring your concerns are addressed, and your experience with our application is improved.

I look forward to hearing from you soon, and thank you again for your feedback. It is only through feedback like yours that we can continue to improve and better serve our customers.

Thanks,
Shubham Vats
Chief Growth Officer

2022年1月27日

When i saw the reviews i really thought that this will help with the variants but instead was a really headache. There is no video (docs) for this app. hard to follow up and you can not customize more likely it takes all the info from what you have and you cant even change the images for the variants and the colors. it is like you got stuck on it. Also, my theme got messed up by the way... in the end this got more expensive. Now i have to find help to fix this problem

DuruNaru
美國
使用應用程式 大約2小時
StarApps Studio 已回覆 2022年2月7日

Hey Rosemary,

We are quite unhappy to see you go, and we'd genuinely like to apologise for the inconvenience caused.

We have tried reaching out to multiple times (d***n***s**p@@gmail.com) over the last few days but we haven't  received any response. We offer support via chat and email and our executives are  available from 8AM-12AM IST to answer your queries and assist you with the app setup.

That said our apps are build with utmost care  so as to not mess up with  theme functionality, we would request you to give us an opportunity to have a look at the issue and fix it so that you dont have to bear any additional cost.

And we take pride in our reviews as they speak for the kind service and product we deliver to our merchants.
We want you to give us another chance and I assure you that we will not let you down. I would request you to please download the app again and let us assist you with your store setup.

Eagerly waiting to see our app installed in your store.
Shreya Pillai
Customer Success Specialist

2021年12月1日

Not sure how it works on other themes but if your theme is custom made or is modified this app will completely mess up your product page and checkout system. It leaves some code behind on ALL your themes not just the one it is installed in. Lost days of sales because of this bug.

LOVE MODA
美國
使用應用程式 10分鐘
StarApps Studio 已回覆 2022年1月11日

Hey Eric!

We're sorry to see you go and apologize for any inconvenience caused.
We tried to reach you multiple times over email (e***.l**e*o*a@gmail.com) in the past few days but haven't received any response. Let us assure you that we build our apps with utmost care to make sure it doesn't affect your store even when you uninstall it.
The app works seamlessly on all themes may it be Shopify, third-party, or highly customized themes. That said if something goes wrong(highly unlikely!), with a few tweaks it can be fixed in a jiffy.
We would request you to please give us another chance to serve you and have you onboard again.

Eagerly waiting to see our app installed in your store.
Shreya Pillai
Customer Success Specialist

2020年5月21日

This app is an absolute must for me. Looks fantastic on my store, and the customer service never ceases to amaze. Thanks, Team StarApps! You really are stars! <3

Paradise Parasols
紐西蘭
2020年2月27日

Utpal & the StarApps team have developed a great set of apps to make your product pages look more professional, and they are always on hand with additional support if you need tweaks to make their apps fit in with your store. Highly recommended.

Goblin Games NZ
紐西蘭