Swatch King ‑ Variant Options , 1,041 reviews
EDIT: After unsuccessfully contacting the support a couple of times, they finally came back, and helped me with my issue. The app is probably great, but I need different options, so I'm rating the customer support only.
Hi there,
I would like to extend my deepest apologies for any inconvenience you have experienced with our app and the subsequent uninstallation process. We always aim for a seamless experience, but it seems like you've bumped into a few obstacles - and for that, I apologize.
Regarding your communication with our customer support, I am genuinely surprised and sincerely sorry to hear that you did not receive a response. It appears there may have been a misunderstanding or technical issue, as we have no record of an email from your id "i**o@co*o*ia**.e*"
However, I want to rectify this situation immediately. I invite you to reach out directly to me at shubham@starapps.studio. I am personally committed to ensuring your concerns are addressed, and your experience with our application is improved.
I look forward to hearing from you soon, and thank you again for your feedback. It is only through feedback like yours that we can continue to improve and better serve our customers.
Thanks,
Shubham Vats
Chief Growth Officer
Great and quick help from the support team when needed. They assisted us in everything we asked and solved our problems
I am still trying to get used to this app, as it is not very intuitive. However, the customer service has been outstanding, and the more I use it, the more I understand and appreciate its value. Again the assistance I received today allowed me to accomplish my goals and gain a better understanding of the utility. So far, so good.
I used this app and must say that I really like their swatch bundle options. Also, customer service is great (shoutout Shreya)! The only issue is that I thought I could bundle products together as well, as in make one product from a collection appear on the shop page with variant swatches listed below, but the app doesn't do that as all product variants will still show up on the collection page but with color/swatch options listed below. So, it's 4/5 for now.
Very useful app.
It helps showing the customers the similar product that you have, and very good customer service.
This app does just what our store needs, and always very helpful support! I will recommend to other stores.
I chose Swatch King to replace the defunct Swatchy. Feature rich. Still decluttering old app remains. Support is working on that. 12 hour time difference can with California can result in days vs. hours.
great support - 4 stars because I don't have 100% control over alignment of certain items, and am forced to fix with support. Either way - the support team is always fast and helpful, just extra steps.
Lots of features, great customer service. I've had minor glitches twice, and Riyona has helped me resolve them in under an hour! Thanks Riyona!
Amazing support! There were some initial issues but Utpal was able to help me with every problem I had.