The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Unless you are familiar with coding don't even bother installing this app, customer service is nonexistent.
Simply Merino Canada
The app works, but expect to be constantly emailing support. So many times the app does not sync properly. However, right now everything is working smoothly so that is great. I will see how the next few months go. Support at times is very unresponsive. I have been emailing them since day one and it has been such a headache. Wish we chose a different app but we are too far in.
DON'T INSTALL THIS! Paid $25 only to find this app is highly unresponsive and with serious problems, I have to contact their support to adjust the tiniest setting on the swatch every time, it does not update/ sync itself which is a joke. Defies the whole purpose of installing an app because there is nothing you can do at your end. Support is not responsive at all. Even when I disabled the app, everything is still there, I have to delete the code myself to make it go away. DELETING THIS APP and requesting a refund!
Thank you for your review. We have refunded the $25 and we have corrected ourselves to make the app better. The issue was due to the customization done to the store and we have missed to update the app to make automatic sync.
H+E Goods Company
We wanted to add color swatches to our product and collection pages. It does work on the product page it adds swatches and you can basically specify what color you want or if you want to add a little part of the product's image. This is good it just takes time. Our store had a color dropdown menu. So when I added this app, it gave me the swatches but the drop-down menu's little arrow stays there for no reason and there is no chance to remove it and it takes about 1-6 seconds to load the swatches to the product page. Also, the old version (drop-down) used to show buyers with lighter color font if any color is out of stock. Now, swatches do not specify if a product is out of stock. In order to figure that out, a buyer needs to choose the color and add it to the cart, and a message will appear which is "The product 'product name - color' is already sold out." The main reason to get this was actually adding it to the collection page. On the app's page, it gives you a code if that will work for you, which did not work on my store. And they offer help if you could not do it. I tried to reach them out a few times but no reply. So, think about it.
Thank you for your review. We apologize for the inconvenience caused. We are working on the version 2.0 of the app to load it faster and to be optimized. For your store, we have sent login access request. Kindly approve it. We will implement the swatches for the collection pages and make it load even faster and will customize the theme to remove the old dropdown arrows.
Swatchy App Team
too bad, the color swatches on the collections page have display problems when using smarthphone and no answer even after several attempts to contact them.
Doreen Sélly Shoes
Not reliable. You need to keep an eye on this from time to time to make sure that it works as it's supposed to. I just realized that some of my products didn't have the color swatches. Now, the color swatch don't work unless I use image swatches. I've had to disable and reenable the app again to get it to work and even at that, the colors still don't work. Their support team hasn't taken care of the issue 72 hours later.
Thank you for your review. We have customized the swatch patch as per your need on August 26, 2020. Is there anything more we have to do, kindly let us know. We are trying to reduce our response time.
Thanks & Regards
Swatchy App Team
The app is super glitchy. I spent two days putting in many colors for my website. When it just randomly would not upload important colors like black, and dark red. I tried to contact them 3 times. No response.
Horrible customer service. E-mailed before installing the app with a question, no response. Finally went ahead and installed and needed help getting it to appear on collection pages, almost 3 weeks later and still no solution. And silence on support's end for the past 2 weeks even with multiple follow ups. This app is not worth the hassle, we found a different one.
Thank you for your kind review :)
Waste of time. Swatches don't match the colour go the item at all... in fact the black swatch was displaying name 'mandarin'
Contacted support - 5 days after they gave random advice about choosing from a colour pallet. Doesn't do what it says and support is minimal.
Thank you for your review. The problem you are facing is not related to our app. Instead, the variant images are not assigned properly for the variants in shopify's products section. If you need help in assigning the images, kindly give access to the products section, we will gladly help you.
Swatchy App Team
Mettalusso Love + Luxury
It did not help me. They answered right away when needed a line of code but have emailed them 3 times for follow up needs and no answer whatsoever.