리뷰 (59)
상세 검색
-
평점별
Great customer service!
Even tough our theme wasn't on the compatibility list he figure it out the way to implement it and works like charm!
100% recommended
Thanks Dave.
The worst experiance I had ever with all of great app providers for Shopify! Tragical contact, they didn't support me in 10 days!!! They wrote 3-times that will support me in 24 hours - nothing happens! Highly not recomended!
A zero (0) would be more appropriate. Despite a well versed Shopify developer on staff and numerous attempts, we could not get it to work. No problem right? Surely their support would assist by going into Shopify and getting it working. The customer service is next to non-existent. A lone person replies once every 3-4 days and even then seems disinterested or incompetent. There are lots of other suppliers in this pool, we went with a competitor that communicates.
can not contact customer support. App was not functioning. What a joke. If they can get teh app to function and get their support line to work that would be nice.
The app does exactly what it says and is really easy to use. It didn't work when I first set it up, but the support team fixed it right away. Excellent support and fantastic app that solved a big problem for my store.
Still No Result and no support and no reply
Had some trouble getting it working, but their support was very helpful and got it up and running right away. Does exactly what we need it to, and really helps with making the product pages nice and clean. If this is what you're looking for, it seems to be the best option out there.
Works as advertised. Simple to use.
Had one issue where no thumbnails were showing up, but this issue was resolved quickly.
Not what I wanted and after I uninstalled it broke my theme. Variation images no longer appear when the associated variation is selected. Contacted support for assistance and they said they would help, but then dropped the ball!!! Very upset. Another developer has been working on fixing it for a week and has not been able to.
5-star service all the way! The app itself is fantastic, and with such a supportive team behind it, I couldn't be happier. Highly recommend!
I recently installed VIP App and was impressed by their support team. Their response was incredibly quick and helpful, making sure everything was running smoothly.
the most convenient and effecient app for products with viriants. all you need to do is drag related pic and put them in the right place. and nice customer service as well. good luck with your business!
I like the idea behind this app but it doesn't work smoothly after implementing its functionality to the product's images. When you open the product page, it takes about 5 secs for the app to hide the images during the loading, so you can see the images before which is not exactly professional, unfortunately. I have emailed their support and waiting for their response regarding this issue.
VIP works perfectly. Support was also great--they were very helpful with getting the app installed and working. I highly recommend this app.
Perfect ! As a shopify novice, they fix the app on my premium theme for me and works fine. Very quick support. Merci Beaucoup :)
The app does what it claims for the most part. It has an issue, however, that prevents my first product image from loading on mobile. Even after uninstalling and re-installing the app, the problem still persists. I've reached out to support to get help on this issue and I haven't received a reply.
I love this app, it's a perfect plugin, it allows me to switch my images with the variants for a really cheap price. Very easy to use and very helpful support, they fix any issue you ask them to correct, I very recommand this app
Probably the best variant image plugin there is. its cheap and super easy to use unlike other plugins. They also customized my theme files to make my custom theme work with the app. HIGHLY RECOMMEND.
Super app, the right solution to a cluttered product page. Had some issues with finding the thumbnail code but support reached back out to me in no time.
This APP was very helpful in handling my product images exactly as I wanted. I had a couple of issues after installation but the support team quickly solved my problems. Thank you Variant Image Penguin and Eshop.
In the beginning it didn't work but on mobile but after contacting the support they solved the problem and now it is working perfectly
Hello Fan Fashion, did you contact us via vip-support@eshop-guide.de? Normally our support team should answer within 24h.
We'd love to help you get the app going with your theme.
Cheers,
Dave
This app doesn't work. I have one of the most popular themes on Shopify and even though it says they support it, they don't. The Support team offered me a solution (they were going to charge EXTRA for it to work) and when I finally agreed, they said "nevermind, the app will never work with your theme". I wouldn't recommend it.
Hello rocketbrandsmx, thanks for your review.
The original undistorted response you got was this:
"Thank you for your email. Upon further inspection of your theme code, I found that the mobile view product gallery is using owl-slider and the desktop view main images are being shown using a different slider (Seems to be a custom built slider). Adding a customization to make all these 3 sliders compatible with VIP app functionality will become too complex to be added to theme customization so unfortunately our app will not be able to work correctly on your theme.
We keep updating the list of supported themes as we work on them. I will let you know in case we work on fashionopolism theme and add it to the list of our supported themes.
Thanks!"
- We are trying to make the app compatible with as many themes as possible. Please understand that with a complex, customized environment like yours, this is not a trivial task.
I hope you find a way for handling your images that can work for you.
Cheers, much love,
Dave
App works great for us, we have lots of colour options for a single product and support was great when we had a few issues with apps causing each other issues.
App is not being maintain, youtube video doesn't have link promised in the description. There are complaints about it from over a year ago. Waste of time.
Hi Hanning LED, if you need help with anything regarding the setup of the app you can always reach out to vip-support@eshop-guide.de. We have a support crew waiting to answer your requests.
Cheers,
Dave
Very quick, friendly and very helpful support. This app has fullfilled all my requirements that I need in my store. Awesome app!
Super fast, friendly and very helpful support. Huge recommendation and thanks to Dave from the support-team!
Really bad support. second time all variants are deleted without reason. Cannot recover older versions. do not recommend if you dont want to cry
This app was exactly what I was looking for. It cleaned up our product pages, and only shows the variants we want to show when a certain swatch is selected. We had a couple issues setting it up, but support was very swift and responsive. Thanks!
I use this app to cut down the number of variant photos for each product, as well as put the photos in the exact order I want. Works very well so far. I recently had some questions about an issue I was having with my product photos. Support went in and personally fixed the issue even though it didnt have anything to do with the app! Excellent customer service
Unfortunately this app did not work. I have tried to fix it and played with it for 3 4 hours but still was not able to get it to work.
We have used this app for quite a while now and it works great. It is perfect for handling all the various thumbnail images that go with each color of our different products. We have used it on two themes so far. Whenever we have needed support they were very helpful and responsive. We highly recommend this app.
The plugin works exactly as described and you SHOULD AVOID IT. It loads the images for each variant on the initial page load, this means every image gets loaded. So your page size will be the size of every image variant regardless of if the customer selects an option or not.
If you're like me and were planning on using different images for size and color variants then you will end up with a page 10mb in size that loads very slow. Also because of the speed you will run into issues on the initial page load with other odd images showing. The only solution I found was to switch to lemonstand.
Not only did the app's performance exceed my expectations, but the customer service provided was extraordinary. After having difficulty with the setup, Mangita was able to install the app properly for me at no extra cost. My site looks much more professional and user-friendly. If you want to see how great this app works, see for yourself at my site; thejazzypanda.com !
David is wonderful. Really responsive and went above and beyond to get this app working with my theme. Once installed, its very simple to use. Would recommend 100%.
There are 2 reasons I am giving this app 5 stars:
1. This app itself is concise, easy to use, and does what it does
2. The amount of support I received upon encountering problems is incredible. First, there is a website that guides users who had problems using the app(very informative and comprehensive). Second, Dave was tremendously helpful when I emailed my problems to him. He responded quickly and it was heart-warming to see him go the extra mile to write codes for me to help make the app more compatible on mobile platforms. Thanks Dave!
I'm sure many users here got to benefit from this app. Do give it a try!
Dave went above and beyond for me after I couldn't get VIP to work with my new theme that I bought. He could have easily just said "sorry it is not going to work" but he created a new product template for me and now I am good to go. That is true customer service. Thanks Dave and VIP team.
VIP is a great app. I’m using the free Brooklyn theme, and VIP allows my customers to see different pictures for different color variants, without going to a different page. Plus it’s very simple to use.
Also, Dave has been super responsive and helpful. He solved quickly two layout issues, and he took the time to write me and suggest some fixes to my theme's code as well.
This is the first review I write for a Shopify app, but I highly recommend both the app and the developer!
Thank you, Dave.
As said in a few other reviews, I ran into compatibility issues with the recently updated version of the "Venture" theme.
Though after some immediate help from Dave, it was working in minutes and looks awesome.
Thanks, guys!
This app isn't completely compatible with our theme (Venture) at the beginning, because the theme has a product thumbnail carousel. I emailed Dave, and he got back to me within a day with a solution.
I don't write reviews very often.
But I highly recommend this app and Dave's service.
Lord Dave is awesome! Great customer support and the App is so EASY to use. LOVE IT!!!!!!!
This app is a lifesaver. I have products with a ton of variants. I would never have been able to build my store without this app! Thank you!
This app is great and it has helped me tremendously with my store set up. The staff is also knowledgeable and extremely responsive. I'd definitely recommend VIP.
Very functional app to use. Staff are helpful. Hope to see it help our business grow.
VIP was the perfect touch to our site. It helped add a professional touch that made all our products have a very clean look.
Excellent App - I personally think Variant Image Penguin is the only app out there that perfectly shows the variant images and enhances the customer experience. We had to do a few tweaks to make it work PERFECTLY. We opened a ticket to app support and we got connected with David Crowder from VIP app support team within couple of hours. He is AWESOME to work with and resolved our issues within minutes. I STRONGLY recommend this app to everyone who wants to have product variations.
Cheers,
Amar
Simple and easy to use. Great customer service!
Dead easy to use, I'd recommend this to anyone looking to add more variants quickly. The guys that run this app are a nice lot too. xydisplay.com
This app is awesome. The interface is super simple, and the customer service is outstanding. Had an issue with my theme, and the guys took the extra time to fix it. Really can't say enough about this. Thank you for a great app!
Awesome app & great customer service! Fixed my issue within minutes!
Highly recommend Variant Image Penguin to store owners that want to show a specific image or set of images on a per product basis, something that Shopify's core theme does not currently support.
I am happy to say that Dave actioned my request promptly and very professionally! Support was fast and extremely helpful.
Once you get past the initial setup, the app is very easy to use and works a treat. My product pages wouldn't look as good without it. This app is a must if your theme doesn't support the multiple-photos-per-variant organisation that VIP offers.
Great app. It's a must have for stores with a large number of products and variants. The developers are quick to respond and are very helpful.
Great app and great support - I had to switch themes twice and Eshop Guide was a great help. They even went beyond the app installation and helped my solve issues I had with the theme.
Thanks again guys!!
At first, the app did not work because I had a theme that wasn't compliant. But I reached out to the developers through their FB store and within 24 hours, they had gone in and fixed it. Works great! - TS, Dallas, TX
Totally solved my problem of wanting to show a model in each size and color in a professional way. Oliver was great help in support. Recommend!
We use Variant Image Penguin on our Japanese site as well as our US site. We love the ease in which it allows us to pick and choose which images are displayed by the different product variants. The support team is extremely attentive and helpful. We love VIP. If you are looking for an easy and cost effective solution to your store's product imagery, definitely give it a try.
There were some problems incorporating the plugin with my particular theme, but the support was fantastic and they resolved the issue quickly for me. The interface is easy to use, makes the whole process very efficient. Thanks!
good app. easy to get going.
Great customer service. They were quick, responsive and easy to deal with.
Thanks guys.
Its a great app!! I am using a parallax theme that they hadn´t work with before and I needed some particular configuration but it works like a charm.
I am able to select all my variant images 6 per variant and leave the other ones behind after one is selected.
the team is great and I want to thank them for the effort they did resolving the issues I had.