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A zero (0) would be more appropriate. Despite a well versed Shopify developer on staff and numerous attempts, we could not get it to work. No problem right? Surely their support would assist by going into Shopify and getting it working. The customer service is next to non-existent. A lone person replies once every 3-4 days and even then seems disinterested or incompetent. There are lots of other suppliers in this pool, we went with a competitor that communicates.
This app doesn't work. I have one of the most popular themes on Shopify and even though it says they support it, they don't. The Support team offered me a solution (they were going to charge EXTRA for it to work) and when I finally agreed, they said "nevermind, the app will never work with your theme". I wouldn't recommend it.
Hello rocketbrandsmx, thanks for your review.
The original undistorted response you got was this:
"Thank you for your email. Upon further inspection of your theme code, I found that the mobile view product gallery is using owl-slider and the desktop view main images are being shown using a different slider (Seems to be a custom built slider). Adding a customization to make all these 3 sliders compatible with VIP app functionality will become too complex to be added to theme customization so unfortunately our app will not be able to work correctly on your theme.
We keep updating the list of supported themes as we work on them. I will let you know in case we work on fashionopolism theme and add it to the list of our supported themes.
Thanks!"
- We are trying to make the app compatible with as many themes as possible. Please understand that with a complex, customized environment like yours, this is not a trivial task.
I hope you find a way for handling your images that can work for you.
Cheers, much love,
Dave
The plugin works exactly as described and you SHOULD AVOID IT. It loads the images for each variant on the initial page load, this means every image gets loaded. So your page size will be the size of every image variant regardless of if the customer selects an option or not.
If you're like me and were planning on using different images for size and color variants then you will end up with a page 10mb in size that loads very slow. Also because of the speed you will run into issues on the initial page load with other odd images showing. The only solution I found was to switch to lemonstand.
can not contact customer support. App was not functioning. What a joke. If they can get teh app to function and get their support line to work that would be nice.
This plugin broke the SSL in my shopify store and I had no idea until a few days later. Took me an hour to figure out this plugin was the cause. Avoid.
Still No Result and no support and no reply
Unfortunately this app did not work. I have tried to fix it and played with it for 3 4 hours but still was not able to get it to work.
App is not being maintain, youtube video doesn't have link promised in the description. There are complaints about it from over a year ago. Waste of time.
Hi Hanning LED, if you need help with anything regarding the setup of the app you can always reach out to vip-support@eshop-guide.de. We have a support crew waiting to answer your requests.
Cheers,
Dave
Not what I wanted and after I uninstalled it broke my theme. Variation images no longer appear when the associated variation is selected. Contacted support for assistance and they said they would help, but then dropped the ball!!! Very upset. Another developer has been working on fixing it for a week and has not been able to.
This app works wonderfully and exactly as expected even in beta! We are currently migrating from Magento and this is a feature that is native to that platform — so the timing of VIP coming to Shopify couldn't be better. App design is clean, easy to navigate, and straight-forward to use (simply drag-and-drop images to the variant it belongs to). Configuring the app is such a breeze but the payoff and benefit to your store will be huge! In our case, on average we have around 15-20 variants for a lot of our products. So this really helps keep the pages looking clean.
We were contacted by the developer shortly after installing VIP in case any support was needed. When we did reach out, the response-time was very prompt and consistent. The developer even offered support for other things we may need during our site migration. Definitely recommended!