After disabling this app it's still is blocking right click and text highlight. This is stopping me from using tools for research by highlighting the photos. I can't find any code left behind, so I have no clue if this is a permanent problem now.
We have tried to get in contact with customer service for month now without any luck.. The app doesn't work any more and we have sent tickets and emails to email@example.com but no answer. So unfortunately only one star until problem is solved. firstname.lastname@example.org Linda
I apologize for the late reply. Your email did not appear in our main inbox for whatever reason. I've now whitelisted your email and emailed you back from my personal account.
I'd love to fix the issue.
This app worked great at disabling right click on images and text but when I needed to enable images to be saved, the app did not work. I even tried disabling the master switch and that didn't work. So I deleted the app and the site was still not allowing anything to be saved. So, I found the script in the theme.liquid and deleted it. Still does not allow me to right click to save images or text, though text is now saveable if a keyboard shortcut is used. I'm having to hire a developer to fix the issue. This app is free because it doesn't work well. Don't get it.
Hey 527 Photo Team,
I am sorry to hear this. The development team just reviewed your site and discovered that Vault is not causing this issue, but, instead, a custom-installed script. I just emailed you a detailed report and how you can fix the issue.
If you could please reconsider this review, we would really appreciate it. We work very hard to make sure our software works as well as possible.
I can assure you this is not the result of Vault.
When I accessed your site, my team did not remove any Vault code as there was no Vault code, to begin with. It is impossible for Vault to have interfered with the loading speed as by default it is loaded after the site has loaded unless you install it as a script tag on your own (which you had not done). I simply commented out a script from another application ironically called "page-speed-boost-optimizer.js" that was causing the error.
We have worked with several thousand merchants already and have never experienced these issues. With that being said, I would be happy to attempt to assist you again. I could even reinstall Vault for you and ensure that it is working correctly.
I am unsure what the exact issue is here, however, I do not that it is not a result of our application.
I have also sent you an email reply.
CLUB VIP France | Boutique Officielle.
Je confirme l'avis de la précédente critique à 1 étoile.
Il est certain que cette application vous crééra des bugs. En tout cas il y a un probleme de compatibilité avec mon tel. Lorsque je désactive l'application, bon score Google Page Speed. Lorsque j'active l'application Google Page Speed ne peut plus calculer la vitesse de mon site. Et effectivement, le site est lent, les photos se chargent mal. L'éditeur DOIT revoir son code au lieu de répondre qu'il pense que ca ne vient pas de lui. Si, ca vient de lui et il n'en a pas conscience, c'est bien cela le plus grave.
I am sorry to hear about your circumstance. Since Vault's release, we have consistently updated the servers to make them as efficient as possible. This has allowed us to reach an average load time of 50ms for the first request and nearly instant time for subsequent requests. Please note, after the first request, the scripts should be cached on your browser and not interfere with your page loading in ANY way. Additionally, by default, Vault is installed as non-blocking. This means that it will load AFTER the page load unless you have changed this.
If you would discuss the subject further, I would be happy to have our development team personally review your site for optimizations (completely free) and figure out what is going on.
I've attached my email below and I look forward to hearing from you.
-- TRANSLATED --
Je suis désolé d'apprendre votre situation. Depuis la sortie de Vault, nous avons constamment mis à jour les serveurs pour les rendre aussi efficaces que possible. Cela nous a permis d'atteindre un temps de chargement moyen de 50 ms pour la première requête et un temps quasi instantané pour les requêtes suivantes. Veuillez noter qu'après la première demande, les scripts doivent être mis en cache sur votre navigateur et ne pas interférer de quelque manière que ce soit avec le chargement de votre page. De plus, par défaut, Vault est installé comme non bloquant. Cela signifie qu'il se chargera APRÈS le chargement de la page, sauf si vous avez changé cela.
Si vous souhaitez discuter davantage du sujet, je serais heureux que notre équipe de développement examine personnellement votre site pour des optimisations (entièrement gratuites) et comprenne ce qui se passe.
J'ai joint mon e-mail ci-dessous et j'ai hâte de vous entendre.
Gulf South Salon Services
I was using this app and i have many issues with my store, now I can't see some products in my store, no body provide help to fix this, everything was working fine until I was using this app
Hey Gulf South Salon Services Team,
I'm sorry to hear that you are having trouble, however, I do not believe that Vault is the culprit. Vault's scripts are strictly preventative of certain behavior that could lead to content effect while not taking away from the user experience.
Nonetheless, I understand that this is troubling and I would be happy to help you find the real culprit and resolve the issue.
I have sent you an email.