Vbrite

Vbrite

Recensioner (2)

Helhetsomdöme
1,5
Antal per omdömesnivå
  • 0 % av omdömena har 5 stjärnor
  • 0 % av omdömena har 4 stjärnor
  • 0 % av omdömena har 3 stjärnor
  • 50 % av omdömena har 2 stjärnor
    1
  • 50 % av omdömena har 1 stjärnor
    1
24 februari 2020

I need to cancel this because I don't have any events Jan - March. It's taken me 3 months to try and figure out how to cancel this and still have no idea. None of the email addresses on their website work! WTF?

Red Shed Garden and Gifts
USA
4 månader användning av appen
Vinta svarade 17 november 2020

We are sorry to hear that you had a hard time cancelling Vbrite and took you so long to cancel it.

To cancel Vbrite, just like any other app in Shopify, all you have to do is uninstall the app and it will automatically be cancelled and subscription be stopped as well.

Thank you for giving Vbrite a try.

20 september 2019

I added the app and removed it almost immediately, not because it wasn`t good but because it didn`t suit my needs at the time, in any case, a month or so later it is still in my billing cycle even though the app is uninstalled.....and I can`t fix it.

Sketch School
Nya Zeeland
23 dagar användning av appen
Vinta svarade 23 september 2019

We’re sorry to hear that you uninstalled Vbrite.

We coordinated with Shopify about your account history (sketchschool.myshopify.com) to clarify this billing issue, and according to them upon checking, Vbrite was installed on August 21, 2019, with a 14-day trial period. The trial period ended on September 3, 2019. And it was uninstalled on September 4, 2019.

We are very sorry to inform you that the charge was valid because it was uninstalled after the trial period and we will be unable to have it refunded.

You may refer to this link about app charges: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps.