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Weird to learn and didnt have te required features. Also completely broke our store. Didnt fully delete all code and left an invisible header and footer behind. When trying to delete the content manually the whole store broke.
Coninc, we're so sorry to hear Veda Landing Page Builder isn't the right fit for your needs. We're constantly working to improve and bridge any gaps. If you still require assistance removing the Veda code and restoring your store, please reach out to us at help@myshopkit.app.
These tools are very useful. The online customer service is very poor, which makes me feel very bad. During use, various problems may be encountered, but customer service has poor understanding and lacks sufficient patience. I kept asking politely, but the conversation was still cut off
update
I did find a better tool to use. Regarding the repeated question, it is because the customer service did not provide me with an accurate answer, and even did not fully understand what I wanted to express. He misunderstood my question. Also, Veda suddenly couldn't function, which wasted my work. I have sent an email, but it hasn't been resolved yet. It's okay, I have uninstalled Veda. If possible, you can also post the conversation in the response.
Thank you for acknowledging Veda as a useful Shopify page builder. We also apologize for any inconvenience you experienced, although it was not our fault. If Shopify allowed us to upload images, we would post screenshots of the conversation between Chloe and you to show other users the level of patience Chloe demonstrated. She tried to answer your repetitive questions and guided you step-by-step on customizing Veda page templates. She also reminded you to regularly check your email if you're not online to receive live chat messages. It's clear that if you downgrade to the Free plan, you won't be able to use the Advanced plan's features anymore. We always welcome and support customers with good intentions who use our app. Thank you for choosing Veda from the start, and we wish you the best in finding a better fit for your needs.
Horrible app, not easy to navigate, very unintuitive, highly limited. I subscribed to the advanced plan, and it's still very restricted. Support takes a long time to respond. I don't recommend this app, a terrible experience, and the worst part is I have to pay $39.00 for something I can't even use properly. I want to cancel this subscription, and even that is hard to access
Dear Case Lovely,
I hope this message finds you well. We wanted to extend our sincerest apologies for the delayed response to your inquiry. We understand that timely communication is important to you, and we regret any inconvenience this may have caused.
Upon reviewing our records, it appears that we have already replied to your initial message and included a step-by-step guide for you to follow. Could you please check your email inbox (and possibly your spam/junk folder, just in case) to ensure you've received our instructions? We believe this guide will assist you in addressing your concerns effectively.
Additionally, we wanted to check in with you regarding your current subscription status. If you are considering cancelling your subscription, please let us know. We are more than willing to assist you with the cancellation process and ensure that a refund is issued promptly. Your satisfaction is our top priority, and we're here to make this process as smooth and straightforward as possible.
Please do not hesitate to reach out for further assistance or if you have any more questions. We're here to help in any way we can.
Thank you for your patience and understanding.
Terrible app, leaves unused code even after deletion. It will be everywhere, I don't recommend this app to anyone
Dear S10Home store owner,
We're sorry to hear about your experience. We want to clarify that we sent instructions on how to remove Veda code from your theme when this issue was raised. We're disheartened by the 1-star review as we hadn't heard back from you about any difficulties. If you had told us you needed help, our team would have been happy to assist.
If you still require assistance with code removal, please don’t hesitate to contact us via live chat or at help@myshopkit.app.
We're here to help.