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Easy to use, simple, and has a good support team that assists when help is required.
We have shipped for years using the various shipping platforms and we have also used various inventory and multichannel solutions for years. So we know what works and what doesn't. That being said, we have so far found Veeqo to be everything they say it is. There as always some aspects of apps or software that some like and some don't, but we are pleased with Veeqo as of today. I would like a bit more flexibility on setting up the format of my invoices and packing slips, but that isn't a deal breaker for us by any means. As to inventory sync across the various channels, easy! And it works. Best of all, the price ... it blows the competition away price wise!
We have been round the block so many times and at last thought we had found the right solution. Linked straight to our shopify site and were able to upload our vend csv file into the system easily enough. The problem came from Veeqo's supplied till system. If a customer came to the till with a packet of hooks (we are a fishing tackle company) and the staff member scanned them, up would jump on the screen a full list of this hooks variations i.e. sizes. The staff member would then have to look at the screen and select which variation they had in their hand. The veeqo till system does not process variations straight to basket from scanner and this is open to human error. We have about 7500 variations out of 8700 products so this problem can clearly be observed, especially on a busy Saturday when there is a queue at the tills and customers are coming up with armfuls of small items. This till system is ok if you run a small quiet coffee shop. So, I rang up to ask about fixing, what was to me, quite a simple tweek only to be told by one of the sales guys who had very limited technical experience (never ever got through to somebody that knows what they are talking about), that for now there was nothing they could do about it and maybe some time in the future the problem could be fixed. I got the feeling that he was being very wishy washy with me and was not interested in A. Seeing a proper technical guy. and B. Suggesting a progressive response to the problem. His main input ,which he said several times was 'Sorry about that, would you like me to cancel your forthcoming phone meeting with one of the set up guys''
Not a good way to obtain customers.
Been using it for a short while, have to say, that we've had numerous issues that have needed support, through no fault of ours.
Initial sync of stores failed, so had to use csv files, which also failed, took support three days, and multiple attempts, to come up with solution. Further issues with csv files failing to update various information. CN22 customs form failed to print for Guernsey, still waiting for a resolution. Lots of other issues, which i can't be bothered to go into.
Basically, it'll work, but you'll probably need to be on to support quite regularly.
It would be so perfect - if it worked. But it doesn't and they are clearly still figuring out their platform with little commitment or responsibility for their mistakes. They even try to help you, but they do not know how because they also do not know what they are doing. If your business is just starting and you do not have many orders or don't care about your inventory syncing properly, go for it. Otherwise, stay away from Veeqo.
Not ready for prime time. Instructions on syncing our BigCommerce story didn't work. (Instructions were just plain wrong.)
They only support media mail or Bound Printed Matter with Amazon. You can't ship media mail with any ebay, etc. which was a deal-killer, since we sell books. They offered to submit this as a request for a feature.
Uninstalling. Big waste of time. Maybe I'll try again in a few years.
This app says it will use my FedEx One Rate rates - I've got it connected correctly and there is a glitch - it won't pull them up. The fix is with the development team and there is NO estimate for a fix on this - which to me, renders the app useless, sadly.
For the £120 per month Veeqo are wanting you would think the support would be top notch. Very complicated to set up and very poor support whilst trying to set up. FedEx integration was particularly difficult.
A dreadful experience from start to finish. I wanted this app to do something basic (I have four warehouse locations - I'd like to see which orders I can fulfil (are in stock) at a given location - Shopify of course does not provide this basic functionality). I signed up, day 1 I asked the question, my on-boarder didn't know. I then spent the entire day on day 2 trying to get an answer as to whether this was possible. I was passed from email support, to chat, to phone call, referred to the instruction manual repeatedly... still nothing, just a load of time wasting. On day 3, I realised I was never going to get an answer out of these people, so decided not to go with it, but then started getting calls from my warehouses - something called Veeqo had started randomly making changes to their stock levels! We have 3,000 SKUs over 4 locations. After deleting the app and wasting a load of time, we now have to do four complete stock counts to get our stock accurate again... I asked Veeqo if they could run a report that showed the stock adjustments their daft app had taken it upon itself to make for no reason - still waiting, so no help there, and we'll just have to spend weeks of man hours correcting the mess it has made. Wow - really wish I didn't come across this app.
Great app, from the perspective that its free and controls your inventory as part of the deal. Shipping works fine, the software is new so i'm looking forward to the improvements it will make as it grows.
Beautiful user face, the app is great for syncing Amazon stock if you’re listing items manually.
Reporting is better than Shopify’s default reports, too.
For us the Veeqo app allows the team to work in the warehouse more efficiently, without the need for piles of paper to cross check. The stock feature is especially good as it has greatly improved our accuracy and speed of checking.
It would still be beneficial to use Veeqo with Shopify if this was your only channel. However, Veeqo comes into its own when you sell on other platforms and/or have other websites.
Managing inventory when selling on more than one platform is a nightmare. There is a significant danger of over selling which can only end in customer dissatisfaction.
Inventory management is key - but the outstanding feature that Veeqo offers is shipping and managing dispatch.
We sell on 3 of our own websites as well as eBay and Amazon. Orders come in to Veeqo automatically from all 5 sites allowing us to create pick lists instantly across all channels. You can also brand each packing slip/invoice different for each channel and allocate different shipping companies.
We use Royal Mail, UPS, UK Mail and DPD. Veeqo allow us to assign different types of orders to different couriers depending on an number of criteria. All shipping labels are created without any data entry ready for dispatch! Magic!
Great app and sync have some issues but support is always there through chat.
Started using this since few months and only had few hiccups but was able to sort this with chat help.
Manily use this for inventory sync and it worls well for me.
Integration of this app is so complicated and unclear that it is difficult to execute. Despite removing inventory access for this app, it has single handedly removed 900 units of stock from our store, of around £28k of value
We love Veeqo! We operate two Shopify stores (one for US and one for Canada) plus two separate Amazon FBA stores. In December of 2019 we migrated from a much higher priced competitor to Veeqo. Right away I was impressed with the thorough pre-flight process. The Veeqo crew didn't give the impression of a pushy sales team. They truly wanted to make sure that Veeqo would meet all of our needs before we signed on. Vera was not only extremely knowledgeable with the product but understood our needs and how we would be impacted (good and bad) by the switch. After a very smooth implementation, I was shocked that there was not one major issue. No records were lost and syncing was all spot-on! Each week of using Veeqo made me a bigger fan as I discovered the many time time-saving advantages. Lastly, the customer service is extremely helpful, friendly, and prompt. We love Veeqo!
I use this app to manage my stock levels across Shopify, eBay and Etsy as well as managing my shipping. It's been a great help so far and I'd imagine it's going to be even more valuable for me as my business grows!
I can only repeat all the positive reviews this app already has! I signed up on the recommendation of another online retailer who already uses Veeqo and who showed me how it works for him. The "backroom stuff" can be a bit complicated at times but that's because we are asking it to perform miracles for us - I have linked together 1,500 products so far on 3 different selling sites. The support for this is as good as everyone says, so you are never alone. Once that part is done the actual day to day handling and dispatching of orders from all selling sites on one central screen is just so simple and I leave my staff to get on with that part. The system also raises and sends purchase orders to the suppliers if you want it too! I'm a huge fan of this app!!!!
Good software but so expensive and ridiculous price increases every year.
I personally feel like they are pricing themselves out of the market.
It absolutely fulfills our needs. In the beginning we had little trouble with setting up. But since the support is always available we do not have to complain anymore!
Absolutely superb! Without veeqo im sure we would find it very hard to keep track with sales, shipping and all other aspects of running our business. The support is top notch, and with our shipping integrated its so much easier to now pick pack and send out our goods
Unbelievable product. Can’t express how happy we are with you guys and how well things are working. If you want to sell on multiple channels, then this is a must have tool! Donovan - Chokodays.com and Chokodays.de
I have tried a few of the multi-platform companies and I have finally found the one that will work with my business model. Customer service has been great (thank you Keela) and very responsive. I am relieved to finally have all of my sales, inventory and shipping all in one place. I do not hesitate to recommend this company!
Laurie Walhovd
Great2bHome
Excellent app, we run around 5 ebay accounts , our own website and an amazon account. Booking in takes 10 minutes as opposed to 2 hours each day and you really have control over your orders. Do not rush with the setup and you will be rewarded of how easy it is to intergrate. Uk phone support by the app builders themselves. If you run multi sales channels then there is quite simply no better.
It would still be beneficial to use Veeqo with Shopify if this was your only channel. However, Veeqo comes into its own when you sell on other platforms and/or have other websites.
Managing inventory when selling on more than one platform is a nightmare. There is a significant danger of over selling which can only end in customer dissatisfaction.
Inventory management is key - but the outstanding feature that Veeqo offers is shipping and managing dispatch.
We sell on 3 of our own websites as well as eBay and Amazon. Orders come in to Veeqo automatically from all 5 sites allowing us to create pick lists instantly across all channels. You can also brand each packing slip/invoice different for each channel and allocate different shipping companies.
We use Royal Mail, UPS, UK Mail and DX. Veeqo allow us to assign different types of orders to different couriers depending on an number of criteria. All shipping labels are created without any data entry ready for dispatch! Magic!
Veeqo is great for multi channel stock management
Veeqo really is a great system. We use it to link our Shopify, Amazon & Ebay stores together and it does this very well indeed.
Veeqo has catapulted my dispatching process from unprofessional to what you would expect from a large retailer. The way it has merged all of my sales channels into one order list makes things much easier, reducing the possibility of mistakes, missing orders and so on. The integration with Royal Mail means all of my orders are tracked, tracking codes are automatically pushed into my sales channels and also the customer is informed via email - all automatically of course. I could go on for hours about how much time and effort Veeqo has saved me, but this software has really helped me streamline my business, reduce complains and frustration and feel confident in growing my business as I know I can handle increased volume. Also, the customer service is brilliant.
Veeqo saves us an hour or more a day via it's Royal Mail Bulk Ship feature. We just set the shipping rules and with a few clicks, dozens of packages are shipped across our channels. Not only is the data automatically fed through to Royal Mail, but tracking references are automatically applied to orders and orders are marked as shipped. It's worth using Veeqo for this feature alone.
But there's a lot more to Veeqo too, including inventory sync'ing, listing tools for eBay and Amazon, reporting across channels, accounting integrations, even a POS.
Veeqo also is under constant development, and after a few months using it the feature set has expanded and usability improved - including an implementation of a suggestion of ours. Finally, support is responsive and intelligent and they follow through to ensure a resolution to any issues.
Seamless integration with our Shopify and eBay stores.
No for us. Looks great on the outset but Amazon lister doesn't work properly and eBay lister is still in development.
We did an exhaustive search for an inventory management and fulfilment system before we launched our Shopify store, and Veeqo came out tops. It had the right balance of lots of useful features for a new eCommerce store, while being easy to setup as well as affordable.
Veeqo integrates seamlessly with my Shopify store as well as Xero (which we are using for accounting). Importing products from Shopify into Veeqo was a breeze.
simple. smart. amazing. game changer.
cannot understate the brilliance of this app for shopify! great support and an instant time saver for internet retailers.
jm
This is my 100% truthful and detailed review. As of recently, we do on average about 500 orders a day. So we do stress test it a bit! (It managed to cope with 1000 orders a day perfectly)
We started out with Veeqo about 6 months ago. It reshaped how we did things, and allowed us to expand to other sales channels without splitting our stock. The speed increase it gave us in completing the orders are amazing.
Admittedly, we have had quite a few problems with Veeqo, BUT that is in the past and they have tried their best (every member at Veeqo, not naming any specific names!) to put things right as soon as possible. Which may involve the Veeqo team working out of hours to rectify. Every problem that we have encountered has been fixed within a good amount of time. But don’t let that put you off, we have not had anything catastrophic happen and significant problems are extremely rare.
Veeqo as a company & an application are evolving and updating all the time, which is one of the best things about them. With many other applications & subscriptions we have had in the past; you may buy into the contract and you are stuck with the same application in a year or two, whereas Veeqo is almost updated/upgraded every single day. (and the updates are always good changes!)
The support Veeqo provides is quite excellent. From a click of the button you receive instant access to their help centre, or you can talk to a member of the Veeqo team which are very helpful. If you have any problems are questions, it isn't hard to get them answered or fixed.
The application itself is very good. As I said previously, updated constantly. It works well, it’s well designed and works good with the channels we have used (Amazon, eBay & Shopify). It ties everything together nicely. Some people may think it to be expensive, but you do get what you pay for. It offers reports, which are quite good for roughly checking your takings and profits (I use it every day!). It offers fully customisable invoices/receipts and other order printables you may use (one of the main reasons for trying Veeqo in the first place). Also, the ability to barcode orders and products is excellent! So if you do use Veeqo, I would recommend investing in a scanner!
The initial setup is very quick. (Depending on the amount of products you sell of course.) With other applications of this type you would need weeks or to pay a ridiculous fee to get it setup. But the initial setup is very quick, easy and simple. (Nothing complex whatsoever with no problems).
Summary:
From the experience I have received from Veeqo, how it has helped us to increase the amount of orders (& be able to cope!) I would highly recommend because we could not live without it. Perfect customer service and very good application.
Veeqo is the best application in its category.
We will probably never stop using Veeqo. Highly recommend.
Awesome software, order management software has never been so user friendly. I have switched from one of the biggest well known order management software companies & the difference is light and day, and it's Cheaper!!
Thank you,
Danny
Great app for syncing stock with multiple channels and Royal Mail integration has been particularly useful in automatic tracking codes for customers!
The choice for us was to find an integration software that was sophisticated enough to enable a much faster way of processing orders or to hire a further member of staff to deal with just this...thankfully, we chose to go with Veeqo and so far they have taken everything we throw at them.
Great technical support and a really friendly team that really makes you feel they appreciate the business you are giving - and we very much appreciate the service we receive. You'd be hard pushed to find a more in depth order management and postage integration system. Thanks guys.
Love the team, love the app, love that everything we've asked they've been able to help with or build for us. No fuss, just great results. Would highly recommend Veeqo to everyone!
Great product and great customer service! I love the barcode integration, i asked them to add in a feature and they were more than happy to put it in for me, for no extra cost might i add! It is currently in development but once it is released it will help my process greatly :-) A must try app!!
Very insightful app. I'm using it on my store, working great!
We needed something to make it easy to track our inventory using a barcode scanner, which Veeqo does perfectly. Since they work with FedEx now, its made life easier print customer documents, rather than having to log into the FedEx system. Would highly recommend.
This is perfect if you sell in more than one place, i.e. Amazon, website, ebay. It means all of our orders are pulled together in one place making it easy to see at a glance what is happening and allows dispatch from one system rather than several. Excellent.