Veeqo Shipping

For the £120 per month Veeqo are wanting you would think the support would be top notch. Very complicated to set up and very poor support whilst trying to set up. FedEx integration was particularly difficult.

Great app backed up with great support. Any queries I've had with the features and functions of the app have been answered the same day by helpful agents.

Integration of this app is so complicated and unclear that it is difficult to execute. Despite removing inventory access for this app, it has single handedly removed 900 units of stock from our store, of around £28k of value

We have shipped for years using the various shipping platforms and we have also used various inventory and multichannel solutions for years. So we know what works and what doesn't. That being said, we have so far found Veeqo to be everything they say it is. There as always some aspects of apps or software that some like and some don't, but we are pleased with Veeqo as of today. I would like a bit more flexibility on setting up the format of my invoices and packing slips, but that isn't a deal breaker for us by any means. As to inventory sync across the various channels, easy! And it works. Best of all, the price ... it blows the competition away price wise!

Been using it for a short while, have to say, that we've had numerous issues that have needed support, through no fault of ours.

Initial sync of stores failed, so had to use csv files, which also failed, took support three days, and multiple attempts, to come up with solution. Further issues with csv files failing to update various information. CN22 customs form failed to print for Guernsey, still waiting for a resolution. Lots of other issues, which i can't be bothered to go into.

Basically, it'll work, but you'll probably need to be on to support quite regularly.

We have been round the block so many times and at last thought we had found the right solution. Linked straight to our shopify site and were able to upload our vend csv file into the system easily enough. The problem came from Veeqo's supplied till system. If a customer came to the till with a packet of hooks (we are a fishing tackle company) and the staff member scanned them, up would jump on the screen a full list of this hooks variations i.e. sizes. The staff member would then have to look at the screen and select which variation they had in their hand. The veeqo till system does not process variations straight to basket from scanner and this is open to human error. We have about 7500 variations out of 8700 products so this problem can clearly be observed, especially on a busy Saturday when there is a queue at the tills and customers are coming up with armfuls of small items. This till system is ok if you run a small quiet coffee shop. So, I rang up to ask about fixing, what was to me, quite a simple tweek only to be told by one of the sales guys who had very limited technical experience (never ever got through to somebody that knows what they are talking about), that for now there was nothing they could do about it and maybe some time in the future the problem could be fixed. I got the feeling that he was being very wishy washy with me and was not interested in A. Seeing a proper technical guy. and B. Suggesting a progressive response to the problem. His main input ,which he said several times was 'Sorry about that, would you like me to cancel your forthcoming phone meeting with one of the set up guys''
Not a good way to obtain customers.

This app says it will use my FedEx One Rate rates - I've got it connected correctly and there is a glitch - it won't pull them up. The fix is with the development team and there is NO estimate for a fix on this - which to me, renders the app useless, sadly.

Not ready for prime time. Instructions on syncing our BigCommerce story didn't work. (Instructions were just plain wrong.)

They only support media mail or Bound Printed Matter with Amazon. You can't ship media mail with any ebay, etc. which was a deal-killer, since we sell books. They offered to submit this as a request for a feature.

Uninstalling. Big waste of time. Maybe I'll try again in a few years.

It would be so perfect - if it worked. But it doesn't and they are clearly still figuring out their platform with little commitment or responsibility for their mistakes. They even try to help you, but they do not know how because they also do not know what they are doing. If your business is just starting and you do not have many orders or don't care about your inventory syncing properly, go for it. Otherwise, stay away from Veeqo.

No for us. Looks great on the outset but Amazon lister doesn't work properly and eBay lister is still in development.