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RUDE AGENT JUSTIN SHOUTING AT ME IN ALL CAPS BECAUSE THIS APP IS TRASH AND HE CAN'T SOLVE MY ISSUE. FIRE HIM! NEXT APP....
not work perfactly and charge is very high
They changed the pricing, charge me every month 10 usd, and I do not have access to nothing
Unreliable app. They force us to pay even though I installed the app when it was completely free. I've been using hundreds of apps so far but none of them treats their early customers this way :( My client (the store owner) feels disappointed at me as I told them the app is free to use.
Pessima non funziona, rovina i prezzi dei prodotti del sito, assolutamente da non utilizzare. Abbiamo utilizzato l'app e abbiamo avuto grossi problemi
Quite disappointed with the turn of events - from freebie to greedy. Sure, charge something for your service, but now I'm supposed to pay for every connected store when I use the app every now and then? Will look out for something else and move as soon as possible. Would be fine with a $10/month for all shops but not for each and every single shop that might need some bulk edit at some point.
I have been using Vela since its early days... On 5-6 Shops!
I loved it, but not anymore... Not only is it now buggy, but the pricing structure has changed tremendously. I loved that it was a flat $5.00 per store. It made it affordable for someone running several shops. I logged in today to do some maintenance and 3 out of 6 shops will end up being $16/month. It is now based on the number of items in the shop. I know this is still cheaper than many options... But with the limitation on item updates, this makes it untenable for me. I'm sorry to leave Vela and will not recommend it to folks in the future.
I guess it's back to the drawing board to find a better option.
Thought this was a great tool at first. Used it for my Etsy shop and Shopify store, but the price change aspect of it deserves 0 stars. Despite ensuring I selected every single product in my stores, it failed to change the prices across every single product, leaving me with some products increased and others not. The most frustrating part was having no way of knowing which items it had missed - this resulted in me making losses on some orders as the prices were now not high enough to cope with the Black Friday offers I gave out (thinking I had increased all of my prices!!). When I reached out to Vela customer services they were useless and didn't even bother to reply to my latest email, so I simply deleted the app and now pricing across thousands of products is a complete mess... Vela - if your system can't cope with the volume of products a store like mine has, you need to make this clear. My pricing is now a shambles and I have to manually amend pricing as and when I spot it.
They used to be free. Then they started charging $10/month which was worth it (even with a Shopify store and Etsy - so I had to pay double). Now they are raising their prices again. I'd have to pay $45+ a month to use this app. 100% NOT worth it.
To clarify a few points raised in this user's review, it is true that we recently introduced a new pricing model, https://getvela.com/pricing. The new model sets pricing based on the number of listings per shop as It is simply more expensive, in terms of both time and resources, for us to support larger shops, and thus, we have updated our pricing model to reflect this reality.
This is our first price increase since our initial launch two years ago, and we did so, along with releasing a ton of new features now available to all users. I have no doubt that if you compare the price of Vela for the functionality provided, it's incredibly fair, and we have a lot more to come.
Finally, we provided a lifetime discount to all existing users (including this user), so her price would actually be $16, not $45.
The app ruined my shop, the support was really harassing me and threatened me.
"Justin" was not helpful and even violent. I have copied our chat.
I am scared to leave my shop connected.