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Amazing customer service support. They connect with you instantly. Thank you Justin for making it an easy experience to connect my two shops.
This app is really just a great app. If all apps were as good as this one I would probably enjoy life just a little bit more. First off it's free. Who doesn't like free?? But it gets even better. How could it get better you might ask. This app just works. No gimmicks. It does what it says, and does it really well. At this point, you are probably thinking, WOW! Alright, I think I need this in my life. But I'm not done!! I experienced something I thought didn't exist on the Shopify App store... I'm not going to lie, there were tears!! But they were tears of joy! Not the usual tears of pain, anger & frustration that happen far too often when trying to navigate the Shopify App Store. Vela provides actual customer support. Not like what many of you have experienced
with other apps, but legitimate support. It's easily the best support experience I've ever, well, experienced. As I write this I weep now knowing that such an app exists.
I live in Hawaii which usually messes up any attempt at getting support after 2 PM. It's 7:00 PM now and I had a small challenge and thought I would use the little chatbot and hopefully hear back tomorrow. When I opened it up and typed out what I needed a bot popped up and said, "Vela typically replies in under 10m.". I chuckled to myself thinking that was cute. I s**t you not, probably 6 minutes later they replied!
So to recap...
1) The app is 100% free.
2) It actually works. Like really really well.
3) The support is unlike anything you have ever known.
You should download this app even if you don't need it. Do it just to try the support! I dare you. It will blow your mind.
Super app the best of its kind. I recommend. I recommend to everyone, change prices quickly easily. Top APP
I use the app for my store and god knows what I would do without this app. great app guys and great support
I love this app!! It has made my Etsy and Shopify store so easy to bulk edit descriptions, photos, materials, tags, etc. It's very easy to use and I have saved hundreds of hours of my time using it. Such a great find and I highly recommend this app for both Shopify and Etsy!!! The customer service is awesome, too. They respond late at night when I am working on the sites and answer any of my questions. Absolutely a LIFE SAVER! 5 STARS!
I wrote a previous review on this with some issues that I had and much to my surprise Justin at Vela contacted me immediately via email offering his assistance. We went back forth that evening via email looking into my issues. The next morning we connected via their chat box in their app. After some discussion we moved it to an Outlook Screenshare where we walked through some things and he offered some solutions to my specific situation.
This app is very versatile and saved me a ton of time. Best of all though is their service. Justin is there to help at anytime. I wish all the app developers were like this. Great job!
its a great application with a great easy interface .... and easy to use ....
i love it ... the more here its totally free
The best app ever! Works like a charm and saved us plenty of hours of tedious labour. Easy to use and nicely coded, bug free. Excellent. Everyone with a Shopify store needs this app at some point. I wish they add a feature where you can duplicate and transfer stock between more than one Shopify store/or duplicate your store.
So grateful that they offer this app for free. I am a very tiny store and EVERY useful app has yet another monthly fee to use it and that is just not cost effective for me at THIS stage. I am finding this app to be invaluable and I highly recommend it. I would LOVE if they would add a way to bulk edit weights. That is my only hang up. Would be a huge help when I am adjusting shipping rates.
Its a must to have this app. Although it is free, the functions that come with this app is very superb. You can even managed thousands of SKU with this app and editing thousands of your product cant never been more easier. Very diverse, in term of function...and its ability. It can automatically sync with your store every 4 hours, and if you need the the sync to be faster, the app has a button for on-demand sync. You must try this app, you must try this app, you must try this app.. Kudos the the developer.. and their support is also top notch, like seriously how many of your app has live chat that literally replies within minutes, and bear in mind this app is free.
I would give 10 stars if I could.