Vela | AI, optimization & more

FIVE STARS...I have had this app for a very long time, the creator is passionate and progressive (always adding new features), customer service is lightening fast and it does what it says it will. Makes editing and getting a look at all your listings at once really easy. Super grateful, buy back your time!

Original Review: 4 Stars

Vela is great for quickly uploading new products. We do weekly drops and this has made life way easier. Really happy we made the switch.

Knocked off one star because one feature was missing that is crucial to our workflow: the ability to schedule product launches. At the time, this added an extra multi-step process to every drop. Support said scheduling was coming soon, and once added, I planned to update my review to 5 stars.

Updated Review: 2 Stars
After using the new scheduling feature for three weeks, we experienced enough issues with support to lower this to 2 stars. Vela still helps speed up product creation, and when it works, the time savings are real. But the scheduling and profile systems caused real problems for our team. Support consistently pointed to user error, even when the workflows were unclear or lacked basic safeguards.

Week 1: Products posted at $0.00
We scheduled a product launch using the new feature. Items did not go live on time, and when they finally did, the prices were set to $0.00. We accidentally sold over 40 items for free before catching the issue. Support said this happened because our shop had not been refreshed recently. During the drop, they then auto-refreshed the shop, which temporarily locked us out of the system while customers were live on our site.

Week 2: Quantities zeroed out
Even with the shop fully synced, the next drop still had problems. Items went live a few minutes late, and this time the inventory for each product was set to zero. Everything appeared sold out until we manually re-added the correct quantities while the drop was active.

Week 3 – Listings deleted after canceling schedule
After the first two weeks, we had decided to avoid using scheduling altogether. However, one of our employees accidentally scheduled 20 new items. I followed the chatbot’s instructions to cancel the scheduled listings, assuming they would return to draft status.

Instead, 18 out of 20 listings were deleted entirely with no warning or fallback. When I reached out to support, they explained:

“Since I assume these were newly created listings there was no status to save them in after canceling the publication. So when it goes direct from new listing -> scheduled there is no fallback to draft.”

They also told me:

“You scheduled multiple different operations to take place at the exact same time or within a couple minutes of each other, which as I've explained is NOT allowed.”

Apparently, the correct method is to use one bulk publish operation, rather than scheduling items individually. That may be technically correct, but none of this was clear in the UI. There was no warning, no explanation at the time, and no way to recover the work once the mistake was made.

Rather than acknowledging that the system might need a confirmation prompt or better guidance, support placed the blame entirely on how we were using it.

Prior issue: Profiles overwriting live listings
A few months earlier, we had another issue that also impacted our rating. I made some small formatting edits to a product profile, expecting those changes to apply only to future listings.

Instead, those changes were immediately applied to over 80 existing live products. Product descriptions were replaced, photos were removed, and unique listing details were wiped out with no warning.

Because we only use Vela for creating new product listings, not for editing existing live ones, this came as a complete surprise. There was no clear indication that editing a profile would push changes to live products, and no option to preview or undo.

When we brought it up, support explained:

“When you apply a profile, whatever attributes are included in that profile are applied to the listings connected to the profile as expected.”

They added:

“You should only include attributes in the profile that you want to unify and have applied across all the connected listings.”

“This is working as intended.”

That may be true from a technical standpoint, but in practice it led to serious problems. Our use case was basically dismissed, and the damage to our listings took hours to fix. A confirmation screen or clearer labeling would have prevented the issue entirely.

Summary:
Vela is a helpful tool in a lot of ways. It has sped up our workflow when creating new products, and the base functionality is solid. But both the scheduling system and profile editor are easy to misuse, and the consequences can be irreversible.

Support may be technically correct in how the platform is designed, but that does not mean it is intuitive or safe to use without deeper training. Whether these problems were user error or not, the product did not do enough to prevent them.

We hope to see improvements and would be happy to update this review if changes are made.

We have been using Vela for our Etsy shop for the past 5+ years, and have recently begun to leverage Vela for our new Shopify site. The functionality for bulk editing is excellent and has saved us countless hours of editing. Most importantly, the support is 5-star. Never have to wait and questions/issues are answered or resolved same day. Vela is also quick to roll-out new functionality and to invest in making the software increasingly more powerful. We have a large catalog and we couldn't operate our business without such an amazing solution and support team from Vela!

I started using Vela for my Etsy shop and I honestly dreaded how I was going to copy all of my listings over to Shopify once I opened my own store but using Vela made it so easy to copy them all over, especially since my catalog is over 250 SKU's. The bulk editing feature is really useful, especially for photos that are specific for Etsy listings. Support is really helpful and responsive as well.

I do love working with Vela simply because it is very easy to create and update listings across all my stores. When I needed help their support team was incredibly responsive. The platform saves me countless hours that I would have spent manually updating each marketplace separately. Their bulk editing features are particularly useful, allowing me to make quick adjustments with just a few clicks.

I feel confused I came here to find people having the same difficulties. I haven't been able to get changes to sync correctly for 2 months. I have kept trying but right now I needed this app to work. I have it on Etsy too and no it is broken there too. I took a break on Shopify hoping it was fixed and it isn't..

Vela is by far the best App I have come across to create and update listings in both Etsy and Shopify. Packed full of really useful features that save so much time.

I came across a small issue with photos, support was unbelievably swift, my issue was resolved within hours of me sending the details in.

The App is continually being developed, I can't wait to see what new efficiencies will be introduced.

Efficient, reliable, collaborative, affordable - an easy 5 stars

Time saver! A huge shoutout to Justin, who went the extra mile with a Zoom call to understand my issue and patiently worked through it with me. From my interactions ,the team behind the app is helpful, dedicated, and a pleasure to work with. Definitely recommend!

Great app that makes things much quicker, especially when syncing my Etsy store to Shopify. Customer service is quick to respond and fix issues and they keep updating/adding features! Wish there was a smart feature for inputting SKU's. We change our sku's according to shoe size and inputting it manually is a pain!

I recently opened a Shopify store & used Vela to transport all my products over from my Etsy shop. Super easy to use, made it all so quick. Massively thankful for this app. AI suggestions were helpful to improve all my product descriptions in the transfer between shops. Still using it, it makes bulk editing products much easier than in Shopify, and now using it to clean up & improve all my photos. Definitely gets 5 stars from me & well worth the money I paid for it. Had 2 things I needed to ask customer support about, and both times their replies were fast & helpful. Looking forward to them adding Ebay intergration soon.