Vela Content Mgmt & Bulk Edit

This is the first time I write a bad customer service review. They are, specifically Justin, so bad to the point all of the good things from this app combined cannot make up for the ignorance and assumption they put me through. As a owner, I carefully went through each and every tutorial clips they have. TWO MESSAGES in the conversation and Justin already assumed I had not watched any video. He forced down on the conversation twice, and up until my confirmation and screenshot that I watched the video he asked for a screen recording. Be aware, this app doesn't work on text or message!!! Only via calls or screen recordings at your convenience (or theirs?). He claimed that because he had 'customers from over 72 countries', therefore it's best for you to: 1) watch the clips, and 2) make a screen shared call with him to avoid 'back and forth between chat/email' quote-on-quote. Well you know, no one gives a care how many customers the app is troubleshooting at the moment. It is part of your JD and get used to it, or ask for a raise maybe? Like Klaviyo, they queue the customers so everyone has their numbers and wait to get a full attention rep who is willing to help you, listen or text. Clearly, they just do this as a chore and don't appreciate the customers (with 21 and still counting one-star reviews with no response). If you feel like working with someone who cares, STAY AWAY FROM THIS APP.

Life changing! Simply put... this app has saved me so much time, stress, and messing around. It just does the job it was built to do. I have a lot of products and it still manages to keep up with the strain I put it under with huge multifaceted edits. My favorite part of Vela is being able to bulk edit images. Since using the app there's been multiple updates, so I look forward to what's to come.

⭐️⭐️⭐️⭐️⭐️ and I NEVER leave reviews...this is the single most useful app I've tried on Shopify in 8 years! In only 5 minutes of poking around, I found so many uses for this, it's outstanding! The price is unbeatable and the ease at which you can get things done and not be afraid to screw up the backend of your site is amazing. Thank you for creating such a wonderful app for business owners!!!! Anyone reading this, TRY IT, you'll be impressed!