I need to echo what others have said about the customer support behind Advanced Shipping Rules. Brian is hands on, proactive and quick. I had about three things I needed to accomplish with a shipping app that I couldn't get done with standard Shopify settings. Brian listened to my needs, understood them immediately, and helped me set up ASR so that it works perfectly.
And that's another matter, not only is customer support better than anything I've experienced with other apps (and yes, Shopify too), ASR actually works great. The developers seem to have thought of every shipping possibility and combination and ASR just gets it done.
A slam dunk value. My highest recommendation!
I installed the App and was playing around late Saturday evening and realized I had a small issue, so I shot off an email to the support address hoping I could get things sorted out by Monday. Literally within minutes Brian (the creator of the App) had responded to my problem with a solution and I was able to get everything sorted out that same evening.
I must add that the solution to my problem was not simple. It would have been easy for Brian to say that what I was trying to do was not supported or not included in my price tier but he was able to help me out in lightening speed at no additional cost - Thanks Brian.
Advanced Shipping Rules is the most powerful shipping customization App that I have found in Shopify. It delivers everything I need and more is a simple efficient way. Love It.
Heat Free Hair
Brian, the creator of the app, was extremely helpful and insightful! We had been losing a ton of money on shipping for about a year, while using 7 different box variations and using both USPS and FedEx as shipping providers.
Shopify wasn't much help, especially with their ridiculous mentality that customers only ship with one standard box type, however Brian on the other hand, helped reconfigure shipping completely and all within a 2 hour conversation.
Brian worked with our schedule and made sure we had all the tools we needed to effectively manage shipping in a way we thought was impossible.
The truth is Advanced Shipping Options is just that....Advanced, and all you need is one call to get you on track with shipping efficiently.
Fantastic experience with Advanced Shipping Rules. They came to my help immediately regarding my problems/questions (literally 2 minutes!). Love the app, love the people behind it, great Shopify App overall.
We looked at many shipping apps and Advanced Shipping Rules was the only one that does everything we need. It's amazing the flexibility this app provides. Brian was also always available to help with questions and setup. Being able to call him is a HUGE help although he also replies to emails in a timely manor. Thanks so much Brian!
The Conscious Store
Advanced shipping rules and Brian are both amazing. They have solved our shipping issues.
Group 101 2
5 Stars for Brian and the team...Sent him a message for some support, 30 mins later we are on skype talking and this product is able to do everything I want it to do.
After paying Decimal a shed load of money I've had nothing come back from them so I went on the hunt for a product and came across this...If you haven't already tried it please make sure you do.
The Florida Reptile Ranch
Not only is the app the perfect thing I need for my complicated shipping rates from both dropshippers and in-house shipping, but the customer service is the best I have ever had. I called support and the developer of the app got on the phone, took the time to explain everything I needed and even set up half of it for me. It was the most amazing app set-up experience I have ever had on Shopify or anywhere else. I highly recommend giving these guys a shot!
Butter And Scotch 2
I had been struggling with the issue of restricting shipping zones for MONTHS! The guys at Advanced Shipping were able to solve my problem in 20 minutes! Amazing customer service, and a really great tool for customizing our shipping options. Could not recommend more highly!! Special shout out to Brain for being so awesome!!!!
Muggle Please Llc
I'm laughing at the previous review saying "OMG I LOVE BRIAN!!" -- because honestly, I'm feeling the same LOL. First of all, this app is EXACTLY what I, and clearly many others have needed due to Shopify lacking in some shipping areas. It was the perfect solution to my many drop shipping account issues, and I couldn't be happier. Now, why do we love Brian? Haha, because he's not "customer service". He is HANDS ON with his app and will go above and beyond to make sure you are satisfied. After realizing my account needed more than just normal tweaking, he grabbed my number and called me right away last night to help. We stayed on the phone for a bit and he fixed my issue and then went even further to explain some things and make sure the app was working perfectly for what I needed. As someone who takes a huge amount of pride in my own customer service for my products - it is so refreshing when I run across the same when it comes to something I need.
If you guys are reading this review - please know that the ONLY time I write a review for ANYTHING is if the experience has been 150%.
.....or the crab cakes were BOMB ;)
haha, thanks again brian!