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Although we don't need to use the app at this moment, I must say that Brian with ASR was awesome! He took the time out of his schedule to contact me over the phone and help me decide the best shipping route for my business. I was blown back with his willingness to help me. Thanks again Brian, and I'll talk to you soon!
Needed help setting this up, sent an email a week ago and not heard anything back, no response, nothing. Uninstalling the app and using another with proper support backup.
The customer service is fantastic!! I received help in setting up the app even though it was during the holidays. Brian even set me up in a custom plan that fit our store better. 5 stars for this app and service.
This app is a game changer for my store, THANK YOU! Amazing customer service help also! I had a few set up questions and was promptly helped :)
Super powerful. Shopify's built in shipping utility left us with a rather large problem in how we charged shipping for one overweight item in particular.
This app saved the day and Brian was a huge help in making sure I had everything up and running properly.
I needed a solution to charging shipping per vendor and this app performed beautifully. Great support too helped me through. Very easy to use
A much improved way to use calculated shipping. I can assign different box sizes to different products and assign how many items can fit into 1 box. This makes calculating shipping many times more accurate than shopify's built in shipping.
Only issue I had was it took a little longer to set up than I expected, and it doesn't hook into shopify's discounted shipping rates so the UPS shipping costs ...
It took me month before I decided to commit to another app. After loosing more and more international orders because of the higher shipping prices I thought to offer them a 15$ discount if their cart reach 100$. It took a lot of research to finally find an app to do it. Since I was unsure if it will work I messaged the customer support, a few months back and a few days ago, each time I got a ...
I'm just getting started with this app and can see that it is perfect for what I'm using it for. I can now calculate shipping rates that come from my physical store in Maryland, while also calculating shipping rates coming from my drop shipping company Printful, based in North Carolina.
Customer support gets an A++. I needed quick help and Brian responded to my emails immediately with a solution. ...
I'd do 0 stars but I guess they don't have that option here. Insane. I've reached out 2-3 times via their chat option, their "customer service" phone number and I've emailed them. They have NEVER responded and it's been a week and a half now. WOW. Have they gone out of business???