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The customer service is fantastic!! I received help in setting up the app even though it was during the holidays. Brian even set me up in a custom plan that fit our store better. 5 stars for this app and service.
This app is so easy to work with and provided a great solution for how we want to customize our shipping rates. Their documentation and tutorials are fantastic, and I am so impressed by the personalized support we received - we were even sent a custom video with screenshots that explained steps needed. Highly recommend
Was using this app for awhile.
Found out today that for the last few hours it was just straight up showing customers an error and preventing them them from checking out.
Brilliant...
I love the app. It works well and does what I need it to do. Wish there was a way to automatically add new products to a group.. It's a little pricer than others but does the job.
This app is a game changer for my store, THANK YOU! Amazing customer service help also! I had a few set up questions and was promptly helped :)
Super powerful. Shopify's built in shipping utility left us with a rather large problem in how we charged shipping for one overweight item in particular.
This app saved the day and Brian was a huge help in making sure I had everything up and running properly.
I needed a solution to charging shipping per vendor and this app performed beautifully. Great support too helped me through. Very easy to use
Terrible support. They literally ignores my messages!
Spending hours trying to set it up and the support is so slow when they do answer, mostly bots answers and no live chat. The app is buggy I guess those positive reviews are either paid, or for a simple policy changes. I tried applying different costs for different products. the app cant do that.
I looked up your correspondence. I can see why you thought our human support was a bot and complicated. 1) We do send an autoresponder to every email with some information on how to make the correspondence go faster. 2) You emailed at 6:00am EST, and got a reply at noon EST, which is 6 hours. It was on a Monday which is our busiest day. 3) The email reply we sent took a best guess at what your requirements were and offered a solution, I don't think we got it right, we could have asked for more clarity on what you were trying to achieve. I can see how this would come across to you as a bot.
Then I see you didn't reply to that email, having given up with the impression that our customer support wasn't worth the follow up email. I sent you an email just now asking for more clarity on your original email. We are still here to help!
Immediate support & provided easy-to-understand instructions for my custom setup. Highly recommend!
Asked for help weeks ago and never even received a reply