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UPDATE (15 Months of USE): The service and support keeps getting better and better. The consistent quality of service with the support team is found in fast Turn Around Times in answering questions and trouble shooting. We love this app.
UPDATE (September 8, 2019): 6 Months in, everything is still excellent and the service is better than ever. We highly recommend this APP on the Customer Service alone; however, the APPs performance is awesome as well.
Remember This: when you purchase any product you are also purchasing the service that comes with that product. The Customer Support for this app is unparalleled and exemplary. Thorough and detailed explanations are provided by phone or email and in the timely manner.
The app is also awesome and very powerful. It actually makes planning out your shipping very educational and enjoyable.
My experience with this app has been great! The app works as advertised and has more functionality than previously thought. Support is quick, helpful and professional. Its my pleasure to leave a great review here.
I really needed help on the most important component to launching my store, SHIPPING. When I initially left my message, I did not expect a speedy response. I was relieved and surprised with the promptness of the callback and a voice on the other end saying "I am going to walk you through the process". Not only that but he inquired of the types of items I would be selling to make sure I assigned them to the right categories, the items I ship and those I drop ship using a separate vendor. I got off the phone ready to launch and fully understood what I needed to do when adding products in the future. He even gave me a few tips on the customer's expectation when shipping and his direct contact information. Two words: Thanks Brian! I give him a FIVE! Felicia www.inspiredbyhim.com
Fantastic customer service. Brian has been very quick to get back to me each time with my queries and solved my problems. This was also the only app that I could find that allowed me to do what I needed, and for a reasonable cost. I needed to create different rules for different areas, and the rules also vary by product.
We're using this over at https://doofstore.com.au - been a god send and the only shipping app that would meet our needs :)
I have tried different apps to set up free-shipping rules based on certain conditions and none of it worked. Advanced Shipping Rules worked magic at an affordable price! Support was super helpful and responsive too. Recommended!
Awesome app and customer service! I would highly recommend this app to anyone. I was totally overwhelmed and ready to give up and within a few minutes of speaking with Brian at customer service I was up and running. And his response time was amazing as well! Thanks!
This app did exactly what I needed and it all happened because of the excellent support of the team working behind the scenes specially Brian.
Great assistance when setting it up and I think the app will fit my shipping needs. Unfortunately, Shopify's own shipping solution isn't well suited if you're using customized packages for different variants of your products. ASR could solve that problem!
Excellent product with great flexibility. Tech support is quick, clear, and competent. I definitely recommend it!