Advanced Shipping Rules

How do we get support on weekends. I really wish we had a support number to reach a human. I cannot get my contract rates linked again after UPS upgraded their system. Advanced shipping rules is using retail rates. Can we create a rule that calculates a discount off retail rate and something notifies me by email my rates are no longer linked. This is my busiest time of the year.

The app has some limitations but serves our needs. Support are super helpful if you have questions/problems

ASR works well for us...and recently when we had a shipping policy change we ran into some issues. I reached out to support, and they quickly responded helping me work thru it to successful conclusion. Thanks ASR Support!

After using it for a few months, App seems to work well. We were forced into the middle-tier pay plan since our orders went above a certain limit.

Only 3-stars because after 2 emails and a voice mail over 10 days of trying to get support, I have yet to get an answer back. If you are reading your reviews, please respond to support emails!

UPDATE: Looks like my email was going to spam, and they emailed me back immediately after seeing this review.

Update, someone from the company finally got back to me to help install and use the APP. Thank you
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Worst APP company ever! I got this app to do restricted shipping zones and I needed help setting it up. I called them several times, no answer! Their phone is not even a real phone but a google voice phone! And I emailed several times and NO reply! Just uninstalled and will be using a different APP!

We are using this app to implement shipping charges at checkout for the first time, and it has been incredibly easy to understand and work with! Not only that, but the customer service is phenomenal. In testing we were getting some unexpected rates, and they worked diligently to help understand where the error was and how to correct it. There are a few features I wish were available: the ability to duplicate rates (not clone into a different zone, but duplicate) so you can have the same rates with two different rules sets, or to avoid manually re-entering tables across zones. Also, the ability to include packaging information in table and rule based rates, instead of just in carrier rates. Finally, it would be nice to have rules based on Customer Tags. Overall though, we have been extremely pleased with ASR thus far.

A much improved way to use calculated shipping. I can assign different box sizes to different products and assign how many items can fit into 1 box. This makes calculating shipping many times more accurate than shopify's built in shipping.
Only issue I had was it took a little longer to set up than I expected, and it doesn't hook into shopify's discounted shipping rates so the UPS shipping costs weren't accurate. The page wasn't very clear on that being an issue, but staff helped me work on a solution and I was able to get the rates adjusted fairly accurate. Much more accurate than shopify's built in calculator.

I had some troubles figuring out the subscription plan- but the team was very helpful and contacted me immediately to get it sorted out. Highly appreciated, now to see how the app works out :)