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ASR is a foundational app that's essential to our store. We've pretty much used this since Day One of our business. We have very complex shipping set up, local/regional/national with numerous carriers and fees, and we couldn't make it work without ASR. Support is great. Any questions or technical issues I've been able to get help with in a matter of hours. (Thanks, Brian!) They're patient and super helpful.
Very responsive and helpful support + complex capabilities with the app - very useful!
This has really helped our business over coming some issues with shipping rates and the customer service whilst setting it up has been great
I've loved the additional flexibility this app provides for my business and the customer support is fantastic. I had some questions on set-up and the company jumped into my set-up in under an hour and helped me resolve everything. Five stars all around!
It has the function that I need and the support that I wish every app has!
This app charged me twice on the same day without my consent. Instead of $9, It charged $20 with my Monthly shopify Subscription. If They will be committing this kind of Fraud, I and not going to use this app anymore. I am a very disgruntled and unsatisfied customer.
Hello, I'm just explaining here publicly what we've already communicated with the the merchant privately....We are so sorry for the confusion surrounding these charges. In order to use our app or any other carrier service app, a certain feature needs to be activated on your shop. This is the $20 charge that you received. This is a charge that came from Shopify, not our app. We've explained this, and also offered a refund ( and already processed it ) for all our app charges. We've been communicating regularly with the merchant and explaining everything, and doing whatever we can to help them. But, they still haven't decided to update their review. Sometimes there are frustrating things that seem illogical in the Shopify ecosystem, it's best if we can be patient with each other, and give people credit for communicating frequently and quickly and trying to help. I do believe that accusing us of fraud is a overreaction to being frustrated with receiving charges without a full understanding of the various pieces of the Shopify eco-system, which we are part of, and here to help you navigate.
Technical support is excellent. Fast response with clear, concise instructions. Thank you Molly!
Molly was amazing, solved my problem within 24 hours of request. They also provided me with more tools to help build my business.
Customer service is amazing! Brian jumped in to help me set up the app and figure out how it could best meet my needs. He sorted me out in about 5 minutes. He completely exceeded my expectations!!! Kevin
Easy to Use. Highly Recommended. Great Customer Support!
