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Slow support when there are clear bugs on their side. Cost me losing a lot of sales at a critical time. Only email support is available, they won't pick up their phone. Get this app if you want customers to never come back to your site due to high shipping.
Well, what can I say? ASR was a real puzzle to us in starting to add shipping to our store but can't say enough about Molly from Support. She was patient and made everything quite easy to understand. Thank you for everything, much appreciated.
I had some complicated shipping rates- some items free, combined shipping, etc.
the ability to use blended rates is ideal
I’m NOT an IT type.. so needed help every step of the way. Molly was incredible! Her directions were exact, and clear.
In a few sessions, I had everything in order and my shipping is working perfectly now. I recommend this app.
ASR is a comprehensive tool which provides users with a very high degree of control over their unique shipping arrangements. In our case, we had several zones within the same city and ASR helped us create individual pricing for each. Molly is an absolute champion and was polite, patient, and helpful the whole way through. We really liked the ability to use and test the tool on our live site without any visibility to the customer. Thank you!
We use the Advanced Shipping Rules app on multiple websites. It offers many features, and the support provided is second to none. It is highly recommended for store owners who want to configure a complex shipping matrix with multiple product groups and different rules.
We love Molly! This was our first time using ASR for our Summer sale and everything went so smoothly! We quickly found that this app was necessary, and provided a service that Shopify could not. We had several questions and Molly answered all of them, she went above and beyond and talking us through every step. Thank you Advanced Shipping Rules!
Excellent app and even better support! We never really run in to any problems with the app but when we do have a question or something happens that causes an issue the support team are super responsive and get it sorted quick smart. Cannot recommend highly enough if you want to have full control on your shipping options available to your customers
Great customer service. They called me and walked me through the setup process and fixed an issue I had generating UPS rates. 5 stars!
This app does it all! I had trouble setting up shipping on a couple of items and their tech support was Johnny on the spot. We had it fixed and I was selling in a matter of hours from the time I first sent the email.
We had some very specific requirements that were needed for some of our international shipping scenarios. This app is great and with Molly's fantastic help, we were able to get this set up and sorted quite easily. The UI is very user friendly and the rules management is very thorough which allowed us to fine tune our pricing.