Advanced Shipping Rules , 446 recensioner
After using it for a few months, App seems to work well. We were forced into the middle-tier pay plan since our orders went above a certain limit.
Only 3-stars because after 2 emails and a voice mail over 10 days of trying to get support, I have yet to get an answer back. If you are reading your reviews, please respond to support emails!
UPDATE: Looks like my email was going to spam, and they emailed me back immediately after seeing this review.
We have been using this app for a while but suddenly having an issue with assigning the product to each shipping rule. We did not make any changes nor added a new app but suddenly these problems occurred so we can not update any products at the moment which is impacting the sales. I contacted via phone which never really works so contacted via customer service email to ask for help with the matter. They offered to help but still no updates and no follow-up. This is very frustrating. I understand that we are not the only client they have but this is very disappointing with the customer service and no help since the problem occurred which passed 26+ hours. PLEASE HELP US TO RESOLVE THE ISSUE WITH THE APP!
UPDATE: Our problem occurred on Monday around 11:50 AM CDT so we notified the app via email. Then on Monday at 11:27 PM CDT, we received an email from them regarding the solution that might help to fix the issue but it was almost after 12 hours since the email has been sent. On Tuesday at 3:56 AM, I checked their email but the solution they offered did not work so asked for further assistance to resolve the issue. Then at 10:19 AM (Tuesday), the team offered to forward our issue to the developer. Since that email, all throughout Tuesday, I sent 4 emails in total because this was an urgent issue with our online. But, no update or no communication came through. At that point, I had no option but to leave a review because it passed more than 26+ hours since I reported the problem to the app customer service. Thankfully, my review grab the attention of the owner, he was able to communicate with me personally, explained the current situation, and helped to expedite the process. Our website shipping is heavily dependent on this app since we are dealing with complicated shipping methods. And once this caused an issue, most of the sales which are coming from out-of-town customers could not submit any orders which were very urgent matters to our small business. The owner explained why their response was delayed and apologized for the matter which I truly appreciated. With their help, we were able to fix the issue on Wednesday. They explained what caused these issues and assured us this will not happen again. However, I hope that the person who first checked my email regarding the issue could have been thoughtfully looked into the matter and escalated the problem to the developer. Thank you for all your help.
Thanks for your complaint. We could have done better. Our assessment at the time was that this error was only preventing new rates from being configured, rather than existing rates failing and so we didn’t treat your matter urgently. We don’t have developers available to respond to non-critical on short notice. Instead the problem was fixed in around 20 hours. We realize now that not being able to configure a new rate was critical and urgen for you, and your follow up emails deserved a more rapid response. We are sorry. We will try to do better next time. And at least the issue you at has been fixed for you and all users, so we appreciate the feedback.
We have been using ASR for about 4 years now and we were having some issues with our blended rates overriding a free shipping rate that we also have set, Molly got back to me within minutes and was a wonderful help to us, she quickly identified the issue, send me a video on how to fix it and then stayed online with me until it was fixed. Can not thank them enough for the help and efficiency on get our rates fixed.. Cheers Molly!
Advanced Shipping Rules gives us better control over our many sites with regards to complicated shipping set ups with rules management with integration for our ERP and Shopify platforms. Their support team is fantastic, esp. Molly, who was quick to respond and found the resolve we needed quickly. This app is user friendly, easily comprehensible and gives our company a lot of options to play with product groups, shipping rules and integration control.
I've been using the app now for a while for our store and its a great solution for setting up multiple shipping options. The rules are easy to setup and very flexible based on a multitude of fields so you can always find the right way to calculate shipping.
In addition the support is great as shipping is sometimes complex due to the multi-market nature of ecommerce.
App works really well and simplifies what is normally a very complicated process of loading different shipping rates for different zones, particularly with unique products of different weights and sizes. Support is exceptional, particularly Molly who was super quick to respond and worked out the issue straight away. Would highly recommend.
This app does exactly what I needed it to do and I managed to add Royal Mail shipping and set it up so it wasn't charging far too much postage like Shopify was doing. I had a few issues setting it up but Molly gave amazing support over email.
I have been using this app for many years now and probably is the best out there for your shipping settings - it does exactly what it is described. The different tiers for pricing are just right. Also, support is estellar. I have been helped a couple of times and they are great. Molly, thank you!!! Highly recommended!
The support you get with this app is amazing. Molly was assigned to me for numerous confusions I had in setting up my shipping/delivery/pickup and she was beyond knowledgeable, articulate, patient and helpful. She took a total disaster and fixed everything for me in a matter of minutes. Always responsive and super helpful. And to boot, this app literally can do anything you need it to do. It's all a matter of how the rules are written for each category, but their support is amazing. THANK YOU MOLLY!!!!
We use the Advanced shipping rules app on multiple websites. The features offered solved many problems because we needed to create complex shipping rules by product group, province, state and postal zone.
The service and support provided are second to none. It is highly recommended for websites with a mix of products that require complex rules.