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Terrible support. They literally ignores my messages!
Spending hours trying to set it up and the support is so slow when they do answer, mostly bots answers and no live chat. The app is buggy I guess those positive reviews are either paid, or for a simple policy changes. I tried applying different costs for different products. the app cant do that.
I looked up your correspondence. I can see why you thought our human support was a bot and complicated. 1) We do send an autoresponder to every email with some information on how to make the correspondence go faster. 2) You emailed at 6:00am EST, and got a reply at noon EST, which is 6 hours. It was on a Monday which is our busiest day. 3) The email reply we sent took a best guess at what your requirements were and offered a solution, I don't think we got it right, we could have asked for more clarity on what you were trying to achieve. I can see how this would come across to you as a bot.
Then I see you didn't reply to that email, having given up with the impression that our customer support wasn't worth the follow up email. I sent you an email just now asking for more clarity on your original email. We are still here to help!
I needed a solution to charging shipping per vendor and this app performed beautifully. Great support too helped me through. Very easy to use
Immediate support & provided easy-to-understand instructions for my custom setup. Highly recommend!
Asked for help weeks ago and never even received a reply
It took me month before I decided to commit to another app. After loosing more and more international orders because of the higher shipping prices I thought to offer them a 15$ discount if their cart reach 100$. It took a lot of research to finally find an app to do it. Since I was unsure if it will work I messaged the customer support, a few months back and a few days ago, each time I got a reply so quick I thought no one sleep there . This app offers the discount I wanted to my international customers, and also it allows to restrict the shipping of one of my collections to Canada only. Plus, I got help to install the whole thing. It works exactly as expected and I hope with time it will help to regain international customers. Thank so much Brian!!!
I'm just getting started with this app and can see that it is perfect for what I'm using it for. I can now calculate shipping rates that come from my physical store in Maryland, while also calculating shipping rates coming from my drop shipping company Printful, based in North Carolina.
Customer support gets an A++. I needed quick help and Brian responded to my emails immediately with a solution. The use of this app is going to be a game changer for my ecom store!
I could not recommend this app more highly. After struggling to try to use workarounds within Shopify to do item-level shipping for years we finally decided to try a shipping app. After trying a few others with little support or success we installed Advanced Shipping Rules. The blended rates function works flawlessly and the domestic customer service was amazing. They even answer the phone. Try it, you won't be disappointed.
I had a phenomenal experience with the app and customer service and I was compelled to leave a review. I have a very complicated shop which merges Printful fulfillment with manual fulfillment as well as some items only available as part of a pre-order. Brian at customer service walked me through each step to set it up correctly, and now I've passed the very last obstacle to launch my store. Thanks Brian and team!
The customer service is really impeccable. Brian was very responsive with helping me in setting up the app and taking it live. The app itself is pretty much everything I was looking for. I wanted to offer certain physical products with free shipping, certain physical products with discounted shipping and the balance of my product line with regular shipping charges.
So, right out of the starting gate I'm very pleased. Thanks, Brian!
The app is great and does exactly what I wanted it to do which is sell my product at a flat rate and have a different smaller rate for each additional item ordered. And the support was excellent!!! They did everything I asked, were super easy to work with, and followed up to make sure everything was good.