Advanced Shipping Rules

Even thought the app looks that it has future, the customer service is horrible. I keep getting upgrading because there is no way customer service is replying. In our store we have many app and they also reply pretty fast to email or they have live chat. At least if this app is expensive, they should have at least a good customer service. For each reply I have to wait 8hrs. Which means you can barely develop your website with this app. Their email is very ambiguous, and there is no help or whatsoever. I run a business and i have customer as well. If I will reply the way how this app reply to customer I would have lost many customer already. I think shopify needs to look into this issue, allow app to have live chat. It is time consuming, time is passing and i have the next bill of this app to pay..........

This app is easy to use, their help is great.
The app is set up for categories for shipping and does shipping charges stacking.
So if more than one category is purchased by the customer then they are charged for each shipping category. This makes a huge bill for shipping that is not needed to consolidate the actual items to be shipped. Therefore a lot of high refunds are required to make the shipping charges correct. We do not get back the fees on the refunds. Overall this is way too costly to pay a Monthly premium and give away the fees that are included for the initial shipping that we do not get back when we refund to the customer.

Terrible support. They literally ignores my messages!
Spending hours trying to set it up and the support is so slow when they do answer, mostly bots answers and no live chat. The app is buggy I guess those positive reviews are either paid, or for a simple policy changes. I tried applying different costs for different products. the app cant do that.

Looks like an awesome app... clean. BUT.... You have to manually select products to add them into 'product groups'. This isn't ideal when you have a lot of products. You can't automate this process by choosing type, collections, or tags. That's unfortunate. For stores with a few products, this may be ideal.

I have two locations (US and overseas). I installed this app to use blended rates with subtitles to clarify each product's shipping time when the customer purchases products from different locations. It took me a long time and a lot of trial and error to configure. When everything was set up, the app's blended rates did not show any subtitles. I reached out to support - to my surprise, here was the response: "When there are multiple locations in an order, Shopify is responsible for blending the rates, and the blended rates from the app will not be shown... if the subtitles don't match, they will just omit a subtitle." I might be crazy, but blended rates are clearly advertised in the app's captures and description. To make it work, they asked me to eliminate inventory tracking in multiple locations, which I cannot do for obvious reasons. All in all, this was a tremendous waste of time and a frustrating process. I had to change tons of things in the backend that I will need to redo now. They should not advertise things the app cannot overcome.

Useless. Errors out constantly, nomatter if you reinstall or what browser using, don't waste your time.

This app looks like it does everything I need. Unfortunately, it is clunky to use in that it is constantly resyncing with my products such that it takes FOREVER to get to the point where I can assign products to Product Groups. For this reason, it's pretty useless. Additionally, the UI for choosing products is very limited. Each product has to be added individually as I cannot add all the products that have a certain price or are in a existing Shopify collection. It's like a version .9 product. So close but so far away.

No way to automatically assign products to groups, and randomly empties groups. Really expensive too! Switched to Bespoke Shipping, one of many apps that is half the price, unlimited, and does everything we want reliably.

Asked for help weeks ago and never even received a reply

App is terrible. They show certain rates and then tell you you need to sign up for Shopify stuff to make the App work. It's nearly impossible to edit or use as well. Very complicated.