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Overall a good service with friendly, helpful staff. The Shopify app is straight forward and easy to use; the main improvement they could make would be if a COA could be auto transferred to customers through the Shopify app after an order is complete on occasions where the COA was not created before order completion. Having to go to the Verisart website to create and manually transfer a COA to a new owner is a bit more of a slog. The website is unfortunately not as intuitive as the app and more prone to glitches.
Thank you for taking the time to review our app. We appreciate your feedback!
Currently, our Shopify app automatically generates certificates for online purchases. For purchases made through offline payments, certificates do require manual creation and transfer.
However, we're excited to let you know that we are actively working on updating our website to improve user experience and streamline this process. Stay tuned for updates!
This is an awesome company, just don't like the fact that they are not 24/7 with the help desk. They will take the time with you to make the best experience you can have and it seems they are eager to develop themselves in this arena, they offer great incites. I think for it's main purpose it is the best, but for tokengating it could use some work to get the best title in that aswell.
Thank you for your review and taking the time to share your thoughts! We greatly appreciate your kind words. Currently, our customer support team is available from 9:30am to 6pm GMT. We typically respond to all inquiries within 24 hours during weekdays and 48 hours at the weekend. We are working towards 24/7 but are not there yet! Regarding our tokengating functionality, please share any specific suggestions for improvement via support@verisart.com. We value your input and are always looking to improve our service!