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My experience with the Support Chat was extremely disappointing. I attempted to set up their services, but the Support Chat remained unresponsive for weeks, leaving me unable to confidently proceed with the setup process or get timely answers to my questions. It left me questioning the purpose of the Support Chat. Furthermore, I encountered issues when minting my first test NFT, despite diligently following the provided steps, and was unable to claim it. This led me to anticipate that my potential customers may encounter similar problems and seek support from my store, while I was unable to obtain assistance from Verisart. As a result, I made the decision to uninstall the app and cancel my subscription, which I had been paying for several months."
Thank you for your feedback. We apologize for the negative experience you’ve had with our app and for the lack of support. We took 8 days to reply to your last message which we recognize was not acceptable and does not adhere to our commitment to replying within 48 hours. There have been some recent changes to our team which have now been addressed. Your messages didn’t mention the issues with the claim flow. This works smoothly for all our other customers and we’d very much like to understand what didn’t work for you. Should you wish to resubscribe again, we would like to offer 3 months for free as well as a free onboarding call as a means of apology and to ensure you have the best experience.
I received tremendous support from VERISART. And just about two weeks ago, I started my NFT art project. I was able to transform the proof of you being Cinderella, the statement "I have a one-of-a-kind glass slipper in the world," into an NFT Art and offer it as a service. I have been creating physical glass slippers for 20 years, but due to the impact of the pandemic, the lives of my customers have changed. This made me realize the need to transform my creative output. That's when I first contacted VERISART for support back in February. At that time, I didn't even have a wallet. Although I had some knowledge about the concept of blockchain and NFTs from reading books, I didn't know anything practical, like having a wallet. As a result, I encountered some very basic stumbling blocks (like connecting OpenSea with a different wallet). However, through their chat support, they guided me to resolve each issue properly. It's understandable that it takes time to receive a response due to the significant time difference with Japan and occasions like the Easter holidays. But I received responses, solved the challenges, and slowly but steadily moved forward. The staff members at VERISART guided me patiently, even when I asked the same questions repeatedly (although I couldn't see their faces). Lastly, I would like to add that when I shared the purpose and concept of my project in between questions, receiving encouraging words like "That's wonderful! (It was really a much nicer word)" became a reason for me not to give up along the way and helped me accomplish the setup. Thank you!
I would definitely recommend Verisart. It's is easy to use and works well for all our artists and ourselves. The setup was very easy and the team was very helpful throughout the process. Now with the pre-minted feature, we are able to cater to more artists and their different needs. Whenever we run into an issue the team makes sure to resolve it promptly.
Verisart is a great way to sell and mint NFT’s directly on your Shopify store.
Finally a solution for artists, collectors, and gallerists. The app provides a seamless experience, with great customer service and end-to-end support for those new to the NFT space. It also offers a certificate of authenticity landing page for added verification of purchases. It's user-friendly and integrates well with Shopify stores for an easy NFT minting solution.
Complete a test NFT order with this app and you'll see why it's so amazing. Alongside the NFT that goes on chain and on Opensea etc, your customers also get an added Certificate of Authenticity landing page to verify the purchase. So cool. Really enhances the purchasing experience.
Game-changing application for artists, collectors and gallerists. The team at Verisart provide great support, advice and timely response to user experience feedback. ART LDGR [ www.artldgr.art ] launched in Aotearoa New Zealand in 2022 with the desire to offer artists here with an opportunity to gain a 5% resale royalty on the secondary market sale of artworks. With Verisart built into our point of sale system on Shopify we now have the ability to deploy blockchain smart contracts for our art sales and every artist we represent. We represent some of the biggest artists in our country and needed a system that would be reliable, sustainable and reputable. Verisart provided a secure and reputable system that is run and supported by reputable leadership. The more people who use this system, the safer and more reliable it will be as the leading international site for blockchain contemporary art sales. Looking forward to working in this space and seeing the community grow.
I really like Verisart. My experience has been with the Application, the onboarding agent and the client support manager. Verisart provides individual and personalized support to their clients and merchants. They provide a robust marketplace that integrates with my current tools and workflow (Shopify) and the market has some big names. In addition, new integrations and collaborations are on the horizon. I highly recommend working with Verisart. Especially if you have an eCommerce site and want a physical/digital solution that also provides Certs for collectors (all customizable!)
We're a curated platform of digital art, furniture & spaces and we're so glad we found Verisart's solution to mint and sell NFTs directly from our store. We launched a blind drop with support from the Verisart team who were a great help!
Functionality this app is a 5+. Organizational culture is a -0. Because of the current business like culture at Verisart, the artist is discounted, not merely as the customer but their voices are mere opinions. Dont forget who's content your running off here guys! Bottom-line great tools ruined by STRATIFIED (us/them) thinking and actors. An SMB with a big business mentality. Artists, can get lost here.
We're really sorry you had a negative experience. We've worked hard for creators for many years and take their voices very seriously. We hear your frustration about the add-on pricing for bringing third-party contracts onto the Verisart platform and we've taken action: To make it more affordable, we're going to automate this process.
From early 2023, creators on any Premium plan will be able to easily import their own Manifold contracts to Verisart. Adding the contracts to your Shopify store will require an inexpensive onchain transaction, but there will be no additional cost. You’ll be able to do this directly from the Contracts tab in the app.
Again, we genuinely appreciate your feedback. We're committed to listening and taking action to make things better for creators. We hope you'll consider giving our app another test drive when this new feature becomes available.
Update February 2023
We've now released a new feature to allow creators to easily import their own Manifold contracts, free of charge. Thank you again for your feedback which has contributed to making our app better for creators. We hope you will consider trying out our app again.
I use Verisart to certify my artworks and my NFT too. I think that is a great app, really easy to install and all my collectors they really love the way they receive the blockchain certificate!
We're delighted to work with you and happy to hear how much your collectors value your COAs.
User of Verisart for years, Now it's streamlines my online shop COA to my private & public customers
Thanks for your review!
Horrible experience using this app, it doesn't work and it will mess up the coding in your theme if you update your theme within the app. Don't recommend this to anyone, start regular nft somewhere else.
We're sorry you had a bad experience. We've just now launched and completely redesigned and rebuilt the Verisart blockchain certification app to meet merchant needs, support new product types and integrate seamlessly with your store. We would be glad to give you a free six month trial with the new app. We're confident you'll find this new app a vastly improved experience!
We use this app to provide secure, digital Certificates of Authenticity for products sold online - in particular for editions that were published during the COVID-19 pandemic which made it difficult for artists to physically sign their artworks. It integrates directly and easily into the Shopify purchase and checkout flow and the edition products we created and are selling. Customers automatically receive an email with their certificates and this serves as our unique guarantee of authenticity. You can also customize the certificates with your own designs. In an era when physical transfer is more arduous than ever, we're glad to have Verisart's integration to help us seamlessly manage the authentication of these important artworks.