Census: Customer Surveys

Census: Customer Surveys

From $25/month. 28-day free trial.
Rating (5.0)
Reviews
Developer

Highlights

Built for your business
  • Use directly in Shopify admin
  • Works with the latest themes

About this app

Launched

July 22, 2021

Languages

English, French, Spanish, German, and Polish

Works with

Shopify POS, Checkout, Swap Commerce

Capture actionable insights and valuable first party data through personalised, rule-based surveys.

Utilise post-purchase and onsite surveys to gain unrivalled insight into key areas such as attribution, satisfaction, brand sentiment, onsite experiences, bugs and issues, and much more. Ask rule-based questions segmented by device, shipping address, cart items, product type and more, and then explore our AI-powered dashboard to analyse qualitative customer data and feedback, alongside AI-generated recommendations, analysis and scoring.

Utilise post-purchase and onsite surveys to gain unrivalled insight into key areas such as attribution, satisfaction, brand sentiment, onsite experiences, bugs and issues, and much more. Ask rule-based questions segmented by device, shipping address, cart items, product type and more, and then explore our AI-powered dashboard to analyse qualitative customer data and feedback, alongside AI-generated recommendations, analysis and scoring. more
  • Ask rule-based questions for key ecommerce variables, with sophisticated logic.
  • Gather valuable feedback on where users first discovered your brand or business.
  • View reports on submissions and filter based on key variables.
  • AI-generated actionable recommendations for your store.
  • Speed tested by Shopify, with officially no performance impact on your store.

Pricing

28-day free trial

Premium Plan

$25/month

or $270/year and save 10%

  • Unlimited survey responses
  • Custom questions
  • Dynamic rule-based questions
  • Customise and style forms
  • AI-generated actionable recommendations

Platinum Plan

$50/month

or $540/year and save 10%

  • Everything in the Premium plan
  • On-site surveys for pre-purchase data
  • URL-based rules
  • Export additional data

Premium Plan

$25/month

or $270/year and save 10%

  • Unlimited survey responses
  • Custom questions
  • Dynamic rule-based questions
  • Customise and style forms
  • AI-generated actionable recommendations

Platinum Plan

$50/month

or $540/year and save 10%

  • Everything in the Premium plan
  • On-site surveys for pre-purchase data
  • URL-based rules
  • Export additional data

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

18 reviews

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
January 29, 2024

Implementing Census surveys into our post-purchase experience has helped us to understand and alleviate customer journey frustrations as soon as they arise. The AI capabilities within the platform help us quickly analyse the data, pulling out key themes easily, allowing us to use time previously spent on admin, on actions. We’re now also unlocking new use cases for the data we gather, storing it as customer metafields to use for advanced personalisation of user journeys and messaging.

Oh Polly UK
United Kingdom
3 months using the app
January 30, 2024

This app was very quick to setup (took me less than 10 mins total!) and I've received extremely helpful feedback directly from our customers about areas for improvement, as well as valuable first-party data about brand discovery and demographics. This has enabled us to quickly adapt any feature development around points of friction. Highly recommend.

Billionaire Boys Club
United States
14 days using the app
November 9, 2023

Great way to gather customer feedback using a survey. Easy to implement with great support behind it. Strongly recommend

Pangaia Staging ROW
United Kingdom
About 1 year using the app
October 12, 2023

The integration to our Shopify store was seamless, taking less than 30 minutes to get set up and live.

The app interface is clear, easy to use and automated reports mean we are able to act on the data quickly to improve our user journey and site experience.

Census has enabled us to identify friction points across the site, channel attribution and collate customer feedback - I would highly recommend

RIXO ⋆
United Kingdom
2 months using the app
August 30, 2023

Highly recommended.
Easy to install and does what it says on the tin.
The feedback we have gained so far has been invaluable.

ThruDark
United Kingdom
About 2 months using the app

About this app

Launched

July 22, 2021

Languages

English, French, Spanish, German, and Polish

Works with

Shopify POS, Checkout, Swap Commerce

Built by Vervaunt

About Vervaunt

5.0 average rating

2 years building apps for the Shopify App Store

Rex House, 4 - 12 Regent Street, London, BFP, SW1Y 4PE, GB

Support

Send a message

labs@vervaunt.com

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