Census, by Vervaunt Labs

Rule-Based Post-Purchase eCommerce Surveys

The Census app allows brands and retailers to ask customers a series of questions, providing insight and feedback into their shopping experience or marketing attribution. Ask questions on brand sentiment, customer attribution, site bugs and issues, and more. Questions can be added based on rules, segmenting questions on device, product, category and tags.

Common survey use cases for our app include:

• NPS (Net Promoter Score) - understanding your customer’s overall brand experience
• Bugs and Issues - supporting in identifying and quantifying the impact of issues
• Marketing Attribution - allowing for questions on where users first heard about the brand or product(s)
• General UX Feedback - feedback from users on the overall buying experience or specific areas of the online store
• Product Surveys - product-level questions around things like pricing, information, imagery, selection available etc

All feedback is associated with orders and customers, allowing you to better understand feedback and, again, further quantify the impact and those affected. Search and filter your responses to quickly identify specific issues, and export lists easily.

Installing and configuring the Census app is super straightforward - simply install the app via the Shopify App Store and approve the charge. Then head into the app configuration area via the Shopify Admin and add any of the pre-built or your chosen questions in the questions tab.

Summary of Our Core Features:

• Embed surveys on your order confirmation page with one click
• Get more responses with non-invasive surveys that look good out-of-the-box
• Easy and quick installation with no development needed
• Feedback is linked to customer profiles and orders
• Get fast, reliable support from our eCommerce team
• Create surveys from our extensive question bank with focuses on customer satisfaction, acquisition or bugs
• Limited customisation and styling options
• Access all reports and data including acquisition channels and AOV, customer satisfaction, and common site issues
• Get regular email notifications to keep you updated on your latest responses

Also

• Create surveys with custom, unique questions specific to your store
• Add dynamic rules for conditional questions based on products, devices, locations or more
• Style all surveys and customise fonts, colours and logos
• Access and export various reports and data based on customer responses
• Get daily, weekly or monthly email notifications with updates on responses
• Remove Vervaunt Labs branding from surveys