Census, by Vervaunt Labs

Rule-Based Post-Purchase & NPS Surveys

Free plan available

Key values section

Rule-Based Questions

Ask questions based on key variables, such as the items users have purchased, their device and usage of discount codes.

Super-Simple Configuration

Install and configure in minutes. Get set up with all features and a fully-styled question box instantly, with no development work required.

Simple Reporting & Insights

View reports on feedback and filter based on key variables. All feedback is also tied to the original order and customer within Shopify.

Census, by Vervaunt Labs

Census, by Vervaunt Labs

Rule-Based Post-Purchase eCommerce Surveys

The Census app allows brands and retailers to ask customers a series of questions, providing insight and feedback into their shopping experience. Ask questions on brand sentiment, customer attribution, site bugs and issues, and more. Questions can be added based on rules, segmenting questions on device, product, category and tags.

Common survey use cases for our app include:

  • NPS (Net Promoter Score) - understanding your customer’s overall brand experience
  • Bugs and Issues - supporting in identifying and quantifying the impact of issues
  • Customer Attribution - allowing for questions on where users first heard about the brand or product(s)
  • General UX Feedback - feedback from users on the overall buying experience or specific areas of the online store
  • Product Surveys - product-level questions around things like pricing, information, imagery, selection available etc

All feedback is associated with orders and customers, allowing you to better understand feedback and, again, further quantify the impact and those affected. Search and filter your responses to quickly identify specific issues, and export lists easily.

Installing and configuring the Census app is super straightforward - simply install the app via the Shopify App Store and approve the charge. Then head into the app configuration area via the Shopify Admin and add any of the pre-built or your chosen questions in the questions tab.

Summary of Our Core Features:

  • Embed surveys on your order confirmation page with one click
  • Get more responses with non-invasive surveys that look good out-of-the-box
  • Easy and quick installation with no development needed
  • Feedback is linked to customer profiles and orders
  • Get fast, reliable support from our eCommerce team

Our Free Plan:

  • Create surveys from our extensive question bank with focuses on customer satisfaction, acquisition or bugs
  • Limited customisation and styling options
  • Access all reports and data including acquisition channels and AOV, customer satisfaction, and common site issues
  • Get regular email notifications to keep you updated on your latest responses

Our Paid Plan:

  • Create surveys with custom, unique questions specific to your store
  • Add dynamic rules for conditional questions based on products, devices, locations or more
  • Style all surveys and customise fonts, colours and logos
  • Access and export various reports and data based on customer responses
  • Get daily, weekly or monthly email notifications with updates on responses
  • Remove Vervaunt Labs branding from surveys

Vervaunt Labs

The Vervaunt Labs initiative was born out of London-based eCommerce consultancy and paid media agency, Vervaunt and is focused on building accessible eCommerce apps and solutions.

Launch date

Census, by Vervaunt Labs

Census, by Vervaunt Labs

Rule-Based Post-Purchase eCommerce Surveys

The Census app allows brands and retailers to ask customers a series of questions, providing insight and feedback into their shopping experience. Ask questions on brand sentiment, customer attribution, site bugs and issues, and more. Questions can be added based on rules, segmenting questions on device, product, category and tags.

Common survey use cases for our app include:

  • NPS (Net Promoter Score) - understanding your customer’s overall brand experience
  • Bugs and Issues - supporting in identifying and quantifying the impact of issues
  • Customer Attribution - allowing for questions on where users first heard about the brand or product(s)
  • General UX Feedback - feedback from users on the overall buying experience or specific areas of the online store
  • Product Surveys - product-level questions around things like pricing, information, imagery, selection available etc

All feedback is associated with orders and customers, allowing you to better understand feedback and, again, further quantify the impact and those affected. Search and filter your responses to quickly identify specific issues, and export lists easily.

Installing and configuring the Census app is super straightforward - simply install the app via the Shopify App Store and approve the charge. Then head into the app configuration area via the Shopify Admin and add any of the pre-built or your chosen questions in the questions tab.

Summary of Our Core Features:

  • Embed surveys on your order confirmation page with one click
  • Get more responses with non-invasive surveys that look good out-of-the-box
  • Easy and quick installation with no development needed
  • Feedback is linked to customer profiles and orders
  • Get fast, reliable support from our eCommerce team

Our Free Plan:

  • Create surveys from our extensive question bank with focuses on customer satisfaction, acquisition or bugs
  • Limited customisation and styling options
  • Access all reports and data including acquisition channels and AOV, customer satisfaction, and common site issues
  • Get regular email notifications to keep you updated on your latest responses

Our Paid Plan:

  • Create surveys with custom, unique questions specific to your store
  • Add dynamic rules for conditional questions based on products, devices, locations or more
  • Style all surveys and customise fonts, colours and logos
  • Access and export various reports and data based on customer responses
  • Get daily, weekly or monthly email notifications with updates on responses
  • Remove Vervaunt Labs branding from surveys

Vervaunt Labs

The Vervaunt Labs initiative was born out of London-based eCommerce consultancy and paid media agency, Vervaunt and is focused on building accessible eCommerce apps and solutions.

Launch date

Pricing

Free Plan

Free

  • Basic functionality to gain feedback from customers
  • Simple surveys from our question bank
  • Limited customisation
  • Regular email notifications

Premium Plan

$10/month

  • Advanced functionality for more customisation
  • Create custom rule-based questions
  • Customise appearance of surveys
  • Export response data

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    100% of ratings are 5 stars
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  • 3 of 5 stars
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  • 2 of 5 stars
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  • 1 of 5 stars
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Joseph Joseph UK

Location United Kingdom

Wonderful app that we've used in collaboration with our new site launch to gather feedback from our customers and give us peace of mind. Quick to set up and easy to digest results. Fully recommended if looking to do post purchase surveys, stylised much cleaner than previous apps we've used.

Astrid & Miyu .us

Really well thought out and powerful tool. We've gained some valuable insights into our customer acquisitions and even some feedback on site functions. Highly recommended.

Bremont Watch Company

Fantastic app. It's been valuable in gathering feedback from our customers in relation to the purchasing process, general onsite engagement and attribution.

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