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Census: Customer Surveys

Census: Customer Surveys

From $25/month. 7-day free trial.
Rating (5.0)
Reviews
Developer

Highlights

Built for your business
  • Use directly in Shopify admin

About this app

Launched

July 22, 2021

Languages

English, French, Spanish, and German

Capture actionable insights from customers via surveys tailored specifically to them; using Census.

Utilise Post-Purchase & Onsite surveys to gain unrivalled insight into key areas such as attribution, satisfaction, brand sentiment, onsite experiences, bugs & much more. Ask tailored questions to customers using rules to define which questions to ask - segment by device, products ordered, shipping locations, payment methods and more. Then explore the dashboard to analyse feedback and the AI powered suggestions from the qualitative customer data collected, a powerful feedback tool for any store!

Utilise Post-Purchase & Onsite surveys to gain unrivalled insight into key areas such as attribution, satisfaction, brand sentiment, onsite experiences, bugs & much more. Ask tailored questions to customers using rules to define which questions to ask - segment by device, products ordered, shipping locations, payment methods and more. Then explore the dashboard to analyse feedback and the AI powered suggestions from the qualitative customer data collected, a powerful feedback tool for any store! more
  • No coding required - click install and you can be gaining feedback in minutes.
  • Speed tested by Shopify, with officially no performance impact on your store.
  • Unlimited survey submissions, we won’t punish you for collecting more data!
  • Sophisticated logic to power dynamic rules & segmentation.
  • In depth reporting powered by AI and fully exportable zero-party data.

Pricing

7-day free trial

Premium Plan

$25/month

or $270/year and save 10%

  • UNLIMITED Responses
  • Dynamic Questions
  • Detailed reporting
  • Export All Data
  • AI Powered Suggestions
  • Set regular email summaries
  • Customise widget

Platinum Plan

$50/month

or $540/year and save 10%

  • Everything within PREMIUM
  • Onsite Surveys to collect pre-purchase data
  • Segment Rules for which questions to ask & when
  • Export Additional Data

Premium Plan

$25/month

or $270/year and save 10%

  • UNLIMITED Responses
  • Dynamic Questions
  • Detailed reporting
  • Export All Data
  • AI Powered Suggestions
  • Set regular email summaries
  • Customise widget

Platinum Plan

$50/month

or $540/year and save 10%

  • Everything within PREMIUM
  • Onsite Surveys to collect pre-purchase data
  • Segment Rules for which questions to ask & when
  • Export Additional Data

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

16 reviews

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
October 12, 2023

The integration to our Shopify store was seamless, taking less than 30 minutes to get set up and live.

The app interface is clear, easy to use and automated reports mean we are able to act on the data quickly to improve our user journey and site experience.

Census has enabled us to identify friction points across the site, channel attribution and collate customer feedback - I would highly recommend

RIXO ⋆
United Kingdom
2 months using the app
November 9, 2023

Great way to gather customer feedback using a survey. Easy to implement with great support behind it. Strongly recommend

Pangaia Staging ROW
United Kingdom
About 1 year using the app
August 30, 2023

Highly recommended.
Easy to install and does what it says on the tin.
The feedback we have gained so far has been invaluable.

ThruDark
United Kingdom
About 2 months using the app
September 8, 2023

Census is a great app that we use across 3 of our stores. We previously used Hotjar's survey functionality but since they upped the price of that we looked elsewhere. This app does exactly what Hotjar's surveys did and more, and with a huge cost saving.

I'd say this app is a 'no brainer' for any store who wants genuine, real-time feedback from their customers.

Online Carpets
United Kingdom
1 day using the app
December 15, 2022

We have used that app over a year now and it's always so helpful to capture data from your customers post-purchase.
I would absolutely recommend using it if you want to start understanding what could help your customers short & long term.

5 stars!

The Frankie Shop
United States
About 1 year using the app

About this app

Launched

July 22, 2021

Languages

English, French, Spanish, and German

Built by Vervaunt

About Vervaunt

5.0 average rating

2 years building apps for the Shopify App Store

Rex House, 4 - 12 Regent Street, London, BFP, SW1Y 4PE, GB

Support

Send a message

contact@vervaunt.com

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