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Great service, responds in a timely manner and very helpful.
I can't wait to try out the samples with viaGlamour. I had a few questions regarding the different sheen for the lipsticks and Keira called me asap. He was able to answer all my questions and definitely can't wait to try them out. Customer service is top notch.
Started off great. However past few months starting to experience some delays. Missing tracking on the app and site. They reached out personally to help issues and tell me about the new app upgrade to come that will be helpful. I appreciate the personal touch and look forward to the upgrade and some packages arriving soon. Thank you
Having this app is a must have. Makes doing business enjoyable and so convenient. Keira is great and very reliable and efficient. Highly recommend using this app.
Omg!! I am LOVING my samples!! I didn’t know which ones to use first haha!! Last night I used the Sunflower Scrub, with the Anti-Aging Night Cream. LOVE It!! I shared it with my friends on FB and now they are wanting to buy it. Love the soaps, lipstick, lipgloss and the lip scrub is amazing. I’ll be trying some other samples soon. I’m so happy ordering my samples. Thank you for the great job that you!!
Great customer service. So thankful for Keira's help and getting my issued resolved so quickly. Looking forward to doing years of business with you.
He's been nothing short of amazing in helping me with questions as I'm new and the learning curve is really hard on shopify. Thanks for all your doing Keira.
It is nice to see a company that actually returns calls. The customer service is excellent. Keira was very helpful in getting started. Looking forward to doing business with ViaGlamour long term.
Thank you so much!! ※\(^o^)/※ - Keira
The level of care, concern and guidance Keira provided me was top notch. I reached out about an issue I thought was regarding the viaGlamor app, although the issue was not with their app Keira still walked me though the process to disable it to allow my site to work beautifully. (degabeauty.com). I am very pleased and will continue to work them viaGlamor because they have expressed their intension in my success. Thank you, viaGlamor and Thank you Shopify.
Everything started great, but after few months I am not really happy with missing tracking information, slow formulation and customer support. Working with another cosmetic brand and things happen much easier and faster. I think $99 do not worth it for this app. I spent time and money to build my brand but reputation I build is gone after their service. Products are nice but anything else I cannot recommended.Sorry
Hi - CEO of viaGlamour here (hey+ceo@viaglamour.com). You've been working with a third-party marketing agency to build your store and I have a feeling they didn't show a demo of Shopify fulfillments + trackings work prior to handing off the store to you.
We often do video demos (beta.viaglamour.com/tutorials) if you're looking to get personal help learning how fulfillments work; fast shipping and tracked orders are a default here! For customer support, I think you've been getting replies to your questions throughout May-June super quick though! E.g:
April 19th, 2022, 1:20pm
You asked a question about getting a concealer chart and you received a reply from Keira at 2:19pm with a link to download our swatches.
May 12th, 2022, 6:27am
You asked to enable HK shipping, we enabled that for you at 7:58 am with a confirmed delivery about a week later from Canada. (Delivery confirmation via 000000001733536)
All orders have tracking numbers and we're on the most reliable manufacturers as we ship orders from Canada (not overseas!) with 3-4 day formulation times for products excluding first-time samples.
But - I genuinely want you to love the store that you purchased from that agency. If you need faster shipping, different carriers, or help learning how to fulfill orders so customers get their Shop app tracking links, we'd love to be the ones to set that up for you for free. If you need anything; we'll build it.
I've tried to reach you all week offering to help but I never heard back. If there's something I could do to learn what went wrong and make things right with you, please send over an email hey+ceo@viaglamour.com.
A couple of things I enjoy about this app is they sell natural skincare and health products and you can design your own label. The reason I gave 3 stars is that first of all, their website is so slow to load but it did improve a little recently. Second, I feel like there's only one person working in this business. It's always the same guy that I talk to and because of that, the response can take days. Third, what really made me unhappy was they charge me extra shipping cost which supposes to be included in the cost.
You're spot on! I'm Keira 👋 I do all of the app development. Personally I think having a dedicated account manager is a perk. You always know you're speaking with someone that remembers who you are and understands your business better. :)
About the shipping, we want to keep prices as low as possible for you. When we manufacture a custom product you're only paying our manufacturing costs. Hidden fees isn't our style. When we let you know that a product costs x amount to ship --- that's the lowest possible rate we've been able to get for your brand with USPS.
If you want to chat more about shipping rates, send me a message at hey+keira@viaglamour.com. Maybe there are other questions we can help answer. - Keira
This is an amazing app, it just didn't work for what I was looking for. I do suggest using the monthly subscription until you are fully ready to commit to a yearly subscription. The discount, provided with a year membership, as enticing as it is, is not refundable if you choose to discontinue the app. Customer support was absolutely amazing, emails were answered promptly, issues were fixed within minutes and it was a pleasant experience, it just didn't work for me. I was looking for something that offered a product box, outside of the Beauty Box, that was customizable and not generic. Would recommend this to anyone who is looking to expand into the cosmetic industry. C&P of Terms of Use : "We offer an unlimited trial and an opportunity to try any any products prior to susbcribing to a paid plan. If you decide to subscribe to viaGlamour you can cancel your susbcription anytime through your dashboard or by sending a support ticket through our app. Refunds are not provided if you cancel your subscription with us and account funding will indefinitely remain linked to your acccount."