viaGlamour | Cosmetics Lab , 91 avis
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Their service is amazing and customer support is top notch. Would def. Recommend.
Non-existent customer support.
This app has BUGS BUGS BUGS.
Logo uploading doesn't work 50% of the time, and you need to reupload 10+ times for it to stick to your settings.
Try calling? Voicemail, no live person to talk to. They don't call back. Try emailing? No response.
They offer a 14 day free trial but you wont hear from them in that time, so please pass for something else, this is NOT the solution for you.
I was trying to get a hold of you but can't!! Your email doesn't work!
https://gyazo.com/6a8571a8becc02d3a4847129d108c8e1
https://gyazo.com/d35e66be6f8a99cf3f851f2e4a836614
https://gyazo.com/02c2a5e212e619852c5feb8d405955cd
Text messaging, phone calls, email, and email from your other store.
I am 100% here for merchants but I don't know where you'd respond!
Please help me get in contact with you!
My number is (866) 217-1477, I'll be waiting to get a text back.
Kiril
Keira helped me solve an issue I was confused about, he was very helpful and knowledgeable, and I like that he actually talked me through the process so I could learn how to make the changes on my own. He was very patient with this newbie! viaGlamour itself is very easy to use, and imports to my shopify store are streamlined, love the quality of products so far, as well. viaGlamour is making my dreams of having my own soap and cosmetics company come true!
Easy to use and customer service is amazing
They have top-notch customer support. That is true, not just the word. Although sometimes they might be slower than expected awaiting a timeframe to get replies from them, it doesn't stop me from collaborating with them further. Their products are also quality enough. If you ask me, I would say I will definitely recommend them to anyone who is going to start the journey with them. Thanks for everything :)
Great customer service
Software bugs and extremely slow shipping for great products. Edit: for clarity, I am talking about fulfillment time being slow. The order was not fulfilled in a timely manner due to an item being out of stock. This is a larger issue: the app does not properly indicate when items are out of stock, so customers order colors that cannot be fulfilled.
Hi — CEO here, attaching photos of what we shipped!
One product held up in formulation, and we waited until the order was freshly formulated for your customer before releasing it to USPS. I see that it's in-transit with ChitChats eco-friendly shipping (slow but cheap!). I'll arrange it to go with 1-2 days USPS at my own expense.
The products shipped beautifully though. Lovely logo on these organic lipglosses. I have a photo from our archives on what we shipped to the customer.
https://cdn.shopify.com/s/files/1/0608/9225/0312/files/IMG_0990.jpg?v=1701731129
https://cdn.shopify.com/s/files/1/0608/9225/0312/files/IMG_0991.jpg?v=1701731125
I hope she is delighted to unwrap these. They will 100% arrive in time for Christmas, it’s my personal guarantee as I upgraded your shipping method to USPS Priority.
I have tried to email, call, and text with no response. My personal cell is +1 437-224-7836 if there’s something more I could have done to make this the perfect holiday season for your store and most importantly, your customers.
Kiril
Love this app this is amazing and the product's are so freaking high quality and keira is so helpful!
We have partner with ViaGlamour for little over a year and a half now and we love it! ViaGlamour is constantly making improvements to their app to better service their partners and their customer service is on point with fast resolutions and constant communications 24/7 by email and also by phone during business hours. We recommend ViaGlamour and hope our business relationship continues to be satisfying for our business and we can continue to provide quality freshly made products for our happy customers!
Its useless... the prices of the products is not competitive. The delivery might take weeks. The team is not responding. The app full of bugs.