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Terrible customer service and slow shipping!
Software bugs and extremely slow shipping for great products. Edit: for clarity, I am talking about fulfillment time being slow. The order was not fulfilled in a timely manner due to an item being out of stock. This is a larger issue: the app does not properly indicate when items are out of stock, so customers order colors that cannot be fulfilled.
Hi — CEO here, attaching photos of what we shipped!
One product held up in formulation, and we waited until the order was freshly formulated for your customer before releasing it to USPS. I see that it's in-transit with ChitChats eco-friendly shipping (slow but cheap!). I'll arrange it to go with 1-2 days USPS at my own expense.
The products shipped beautifully though. Lovely logo on these organic lipglosses. I have a photo from our archives on what we shipped to the customer.
https://cdn.shopify.com/s/files/1/0608/9225/0312/files/IMG_0990.jpg?v=1701731129
https://cdn.shopify.com/s/files/1/0608/9225/0312/files/IMG_0991.jpg?v=1701731125
I hope she is delighted to unwrap these. They will 100% arrive in time for Christmas, it’s my personal guarantee as I upgraded your shipping method to USPS Priority.
I have tried to email, call, and text with no response. My personal cell is +1 437-224-7836 if there’s something more I could have done to make this the perfect holiday season for your store and most importantly, your customers.
Kiril
Non-existent customer support.
This app has BUGS BUGS BUGS.
Logo uploading doesn't work 50% of the time, and you need to reupload 10+ times for it to stick to your settings.
Try calling? Voicemail, no live person to talk to. They don't call back. Try emailing? No response.
They offer a 14 day free trial but you wont hear from them in that time, so please pass for something else, this is NOT the solution for you.
I was trying to get a hold of you but can't!! Your email doesn't work!
https://gyazo.com/6a8571a8becc02d3a4847129d108c8e1
https://gyazo.com/d35e66be6f8a99cf3f851f2e4a836614
https://gyazo.com/02c2a5e212e619852c5feb8d405955cd
Text messaging, phone calls, email, and email from your other store.
I am 100% here for merchants but I don't know where you'd respond!
Please help me get in contact with you!
My number is (866) 217-1477, I'll be waiting to get a text back.
Kiril
Its useless... the prices of the products is not competitive. The delivery might take weeks. The team is not responding. The app full of bugs.
Things started off ok but quickly regressed into absolute frustration. None of my designs would save and I was using their built-in design builder (which looks like a limited interface with Canva - brilliant idea, but it's very poorly coded). Next, when I would try to create products the system would just stay stuck - FOR HOURS - on the "Sit tight. This can take 2 to 5 minutes..." screen until I closed out of the browser. The app is a good idea but it needs a TREMENNNNNNNNNDOUS amount of reworking to be anywhere close to a viable solution for an eCommerce store. Oh, and good luck getting a snappy response from support.
Software bugs are not fun! The design you were saving was massive (about 2GB!), so I added a new feature to reduce your logo's file size and it dramatically increased loading times. I think it works pretty great now!
I genuinely tried to reply to your messages but the contact information you left us didn't exist. I couldn't find any email information that worked.
But hey - we're ready for you to give it a second try! Email me at hey@viaglamour.com and I'd love to personally show you the new updates.
- Keira