viaGlamour | Cosmetics Lab , 91 avaliações

Keira and Viaglamore is extremely helpful! spent a lot of time fixing my problems, and concerns! Appreciate it! Super kind, and easy to communicate with, definitely 11/10 service.

I can't wait to try out the samples with viaGlamour. I had a few questions regarding the different sheen for the lipsticks and Keira called me asap. He was able to answer all my questions and definitely can't wait to try them out. Customer service is top notch.

Having this app is a must have. Makes doing business enjoyable and so convenient. Keira is great and very reliable and efficient. Highly recommend using this app.
Omg!! I am LOVING my samples!! I didn’t know which ones to use first haha!! Last night I used the Sunflower Scrub, with the Anti-Aging Night Cream. LOVE It!! I shared it with my friends on FB and now they are wanting to buy it. Love the soaps, lipstick, lipgloss and the lip scrub is amazing. I’ll be trying some other samples soon. I’m so happy ordering my samples. Thank you for the great job that you!!

The level of care, concern and guidance Keira provided me was top notch. I reached out about an issue I thought was regarding the viaGlamor app, although the issue was not with their app Keira still walked me though the process to disable it to allow my site to work beautifully. (degabeauty.com). I am very pleased and will continue to work them viaGlamor because they have expressed their intension in my success. Thank you, viaGlamor and Thank you Shopify.

Started off great. However past few months starting to experience some delays. Missing tracking on the app and site. They reached out personally to help issues and tell me about the new app upgrade to come that will be helpful. I appreciate the personal touch and look forward to the upgrade and some packages arriving soon. Thank you

Everything started great, but after few months I am not really happy with missing tracking information, slow formulation and customer support. Working with another cosmetic brand and things happen much easier and faster. I think $99 do not worth it for this app. I spent time and money to build my brand but reputation I build is gone after their service. Products are nice but anything else I cannot recommended.Sorry

A couple of things I enjoy about this app is they sell natural skincare and health products and you can design your own label. The reason I gave 3 stars is that first of all, their website is so slow to load but it did improve a little recently. Second, I feel like there's only one person working in this business. It's always the same guy that I talk to and because of that, the response can take days. Third, what really made me unhappy was they charge me extra shipping cost which supposes to be included in the cost.

This is an amazing app, it just didn't work for what I was looking for. I do suggest using the monthly subscription until you are fully ready to commit to a yearly subscription. The discount, provided with a year membership, as enticing as it is, is not refundable if you choose to discontinue the app. Customer support was absolutely amazing, emails were answered promptly, issues were fixed within minutes and it was a pleasant experience, it just didn't work for me. I was looking for something that offered a product box, outside of the Beauty Box, that was customizable and not generic. Would recommend this to anyone who is looking to expand into the cosmetic industry. C&P of Terms of Use : "We offer an unlimited trial and an opportunity to try any any products prior to susbcribing to a paid plan. If you decide to subscribe to viaGlamour you can cancel your susbcription anytime through your dashboard or by sending a support ticket through our app. Refunds are not provided if you cancel your subscription with us and account funding will indefinitely remain linked to your acccount."

Things started off ok but quickly regressed into absolute frustration. None of my designs would save and I was using their built-in design builder (which looks like a limited interface with Canva - brilliant idea, but it's very poorly coded). Next, when I would try to create products the system would just stay stuck - FOR HOURS - on the "Sit tight. This can take 2 to 5 minutes..." screen until I closed out of the browser. The app is a good idea but it needs a TREMENNNNNNNNNDOUS amount of reworking to be anywhere close to a viable solution for an eCommerce store. Oh, and good luck getting a snappy response from support.

My partner and I have been using this app for 3 months now and are very impressed with the interface and customer service attached to it. Our Account Manager Keira is prompt, helpful, and very professional. The products themselves are wonderful and our customers are very happy with the quality. I would highly recommend this app for anyone wanting to get into the Beauty industry!