viaGlamour | Cosmetics Lab

I can't wait to try out the samples with viaGlamour. I had a few questions regarding the different sheen for the lipsticks and Keira called me asap. He was able to answer all my questions and definitely can't wait to try them out. Customer service is top notch.

Software bugs and extremely slow shipping for great products. Edit: for clarity, I am talking about fulfillment time being slow. The order was not fulfilled in a timely manner due to an item being out of stock. This is a larger issue: the app does not properly indicate when items are out of stock, so customers order colors that cannot be fulfilled.

Having this app is a must have. Makes doing business enjoyable and so convenient. Keira is great and very reliable and efficient. Highly recommend using this app.
Omg!! I am LOVING my samples!! I didn’t know which ones to use first haha!! Last night I used the Sunflower Scrub, with the Anti-Aging Night Cream. LOVE It!! I shared it with my friends on FB and now they are wanting to buy it. Love the soaps, lipstick, lipgloss and the lip scrub is amazing. I’ll be trying some other samples soon. I’m so happy ordering my samples. Thank you for the great job that you!!

Viaglamour is just great. the app is extremely simple to use and you get all the information you need.
and if for some reason you need assistance Customer Care is just a click away, answering all you questions in Person not a bot.

ViaGlamour is a shining example of what a beauty company should aspire to be. I really recommend their products and services.

Great customer service. So thankful for Keira's help and getting my issued resolved so quickly. Looking forward to doing years of business with you.

He's been nothing short of amazing in helping me with questions as I'm new and the learning curve is really hard on shopify. Thanks for all your doing Keira.

It is nice to see a company that actually returns calls. The customer service is excellent. Keira was very helpful in getting started. Looking forward to doing business with ViaGlamour long term.

The level of care, concern and guidance Keira provided me was top notch. I reached out about an issue I thought was regarding the viaGlamor app, although the issue was not with their app Keira still walked me though the process to disable it to allow my site to work beautifully. (degabeauty.com). I am very pleased and will continue to work them viaGlamor because they have expressed their intension in my success. Thank you, viaGlamor and Thank you Shopify.

Non-existent customer support.

This app has BUGS BUGS BUGS.

Logo uploading doesn't work 50% of the time, and you need to reupload 10+ times for it to stick to your settings.

Try calling? Voicemail, no live person to talk to. They don't call back. Try emailing? No response.

They offer a 14 day free trial but you wont hear from them in that time, so please pass for something else, this is NOT the solution for you.

Things started off ok but quickly regressed into absolute frustration. None of my designs would save and I was using their built-in design builder (which looks like a limited interface with Canva - brilliant idea, but it's very poorly coded). Next, when I would try to create products the system would just stay stuck - FOR HOURS - on the "Sit tight. This can take 2 to 5 minutes..." screen until I closed out of the browser. The app is a good idea but it needs a TREMENNNNNNNNNDOUS amount of reworking to be anywhere close to a viable solution for an eCommerce store. Oh, and good luck getting a snappy response from support.

This is an amazing app, it just didn't work for what I was looking for. I do suggest using the monthly subscription until you are fully ready to commit to a yearly subscription. The discount, provided with a year membership, as enticing as it is, is not refundable if you choose to discontinue the app. Customer support was absolutely amazing, emails were answered promptly, issues were fixed within minutes and it was a pleasant experience, it just didn't work for me. I was looking for something that offered a product box, outside of the Beauty Box, that was customizable and not generic. Would recommend this to anyone who is looking to expand into the cosmetic industry. C&P of Terms of Use : "We offer an unlimited trial and an opportunity to try any any products prior to susbcribing to a paid plan. If you decide to subscribe to viaGlamour you can cancel your susbcription anytime through your dashboard or by sending a support ticket through our app. Refunds are not provided if you cancel your subscription with us and account funding will indefinitely remain linked to your acccount."