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Viaglamour is just great. the app is extremely simple to use and you get all the information you need.
and if for some reason you need assistance Customer Care is just a click away, answering all you questions in Person not a bot.
ViaGlamour is a shining example of what a beauty company should aspire to be. I really recommend their products and services.
Viaglamour is great, super easy to work with and their staff are wonderful and professional. They get back to you in a timely manner and are there to help with any questions you may have. Super easy to work with!
I highly recommend this app. Support is great! Kiril is always there to help me .
Their service is amazing and customer support is top notch. Would def. Recommend.
Software bugs and extremely slow shipping for great products. Edit: for clarity, I am talking about fulfillment time being slow. The order was not fulfilled in a timely manner due to an item being out of stock. This is a larger issue: the app does not properly indicate when items are out of stock, so customers order colors that cannot be fulfilled.
Hi — CEO here, attaching photos of what we shipped!
One product held up in formulation, and we waited until the order was freshly formulated for your customer before releasing it to USPS. I see that it's in-transit with ChitChats eco-friendly shipping (slow but cheap!). I'll arrange it to go with 1-2 days USPS at my own expense.
The products shipped beautifully though. Lovely logo on these organic lipglosses. I have a photo from our archives on what we shipped to the customer.
https://cdn.shopify.com/s/files/1/0608/9225/0312/files/IMG_0990.jpg?v=1701731129
https://cdn.shopify.com/s/files/1/0608/9225/0312/files/IMG_0991.jpg?v=1701731125
I hope she is delighted to unwrap these. They will 100% arrive in time for Christmas, it’s my personal guarantee as I upgraded your shipping method to USPS Priority.
I have tried to email, call, and text with no response. My personal cell is +1 437-224-7836 if there’s something more I could have done to make this the perfect holiday season for your store and most importantly, your customers.
Kiril
Non-existent customer support.
This app has BUGS BUGS BUGS.
Logo uploading doesn't work 50% of the time, and you need to reupload 10+ times for it to stick to your settings.
Try calling? Voicemail, no live person to talk to. They don't call back. Try emailing? No response.
They offer a 14 day free trial but you wont hear from them in that time, so please pass for something else, this is NOT the solution for you.
I was trying to get a hold of you but can't!! Your email doesn't work!
https://gyazo.com/6a8571a8becc02d3a4847129d108c8e1
https://gyazo.com/d35e66be6f8a99cf3f851f2e4a836614
https://gyazo.com/02c2a5e212e619852c5feb8d405955cd
Text messaging, phone calls, email, and email from your other store.
I am 100% here for merchants but I don't know where you'd respond!
Please help me get in contact with you!
My number is (866) 217-1477, I'll be waiting to get a text back.
Kiril
Easy to use and customer service is amazing
Depuis la venue de Kiril chez ViaGlamour, je suis impressionnée par la qualité et la rapidité du support. Définitivement une belle organisation et un bon support pour mon entreprise. Ils m'ont notamment supportée efficacement pour une demande urgente lors de la fête des mère. Merci Kiril.
Great customer service
Its useless... the prices of the products is not competitive. The delivery might take weeks. The team is not responding. The app full of bugs.