viaGlamour | Cosmetics Lab

viaGlamour | Cosmetics Lab

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Rating (4.9)
Reviews
53 reviews
1 review
Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 2% of ratings are 1 stars
1 review
Edited May 1, 2020

Things started off ok but quickly regressed into absolute frustration. None of my designs would save and I was using their built-in design builder (which looks like a limited interface with Canva - brilliant idea, but it's very poorly coded). Next, when I would try to create products the system would just stay stuck - FOR HOURS - on the "Sit tight. This can take 2 to 5 minutes..." screen until I closed out of the browser. The app is a good idea but it needs a TREMENNNNNNNNNDOUS amount of reworking to be anywhere close to a viable solution for an eCommerce store. Oh, and good luck getting a snappy response from support.

casherbug
United States
Time spent using app: 2 days
viaGlamour Beauty replied November 23, 2020

Software bugs are not fun! The design you were saving was massive (about 2GB!), so I added a new feature to reduce your logo's file size and it dramatically increased loading times. I think it works pretty great now!

I genuinely tried to reply to your messages but the contact information you left us didn't exist. I couldn't find any email information that worked.

But hey - we're ready for you to give it a second try! Email me at hey@viaglamour.com and I'd love to personally show you the new updates.

- Keira