viaGlamour Cosmetics Lab

We used viaGlamour to launch a new product (we only wanted to sell one) I have a vision for growing up with natural skincare products. I wanted a tallow only skincare brand and they delivered on the formula! Really good customer service and experience building a custom-product. We are ambassadors for this cosmetics lab going forward!

I'm not a fan of giving negative reviews (and they deleted mine here) just to get a point across, but here it is again. You can check TrustPilot for it too for honest negative reviews (they are very very recent).

1. The price of the subscription (which constantly changed) should not cost this much if the platform is not intuitive. All of the updates I made to my labels are all gone just because of this update that they claim is "better". It's not. I literally have screengrabs of every instance it changed.
2. I didn't get refunded for paying for a subscription when being told that I didn't need it to upload labels, when it now says you do (strictly you have to now). Money down the drain when you made zero sales. Like why pay for a subscription PLUS having the products processed to ship to the customers? Greed I say GREED!
3. Chat is removed so you can't bother them anymore, but even direct email they won't respond back.
4. Prices are not consistent all throughout the store.
5. Links are always, always broken so you can't even see the product.
6. Just like everyone else say on TrustPilot, there is literally only one person to answer everything.
7. I shouldn't have to pay for printing my own custom boxes when we're being charged monthly to be on a platform that even down to the images doesn't work.
8. How are you trying to say I'm a "power user "when you're supposed to help ME the person giving you my hard earned money to make the brand??? I am someone who literally worked in the industry. I even recreated MY OWN RENDERS so that they don't look like other white label brands.

I can literally add a list as you can see I'm at these amount of bulletpoints.

As a result of this, I would unfortunately have to remove all products pertaining to makeup when thats when my potential buyers are eyeing based on my paid ads.

I have enjoyed working with viaGalmour! It’s a great company to get started in bringing your idea from concept to reality. I recommend testing options and finding what works best for you. It’s going to be work, be prepared to try, tweak, and keep refining your offering and keep going.

The products are great quality, and above standard in terms how they get tested and the ingredients they use.

If you need help, reach out. Be reasonable and remember a good experience requires both parties to work together!

Good luck and happy designing!

Thanks viaGlamour!