viaGlamour | Cosmetics Lab

I'm not a fan of giving negative reviews (and they deleted mine here) just to get a point across, but here it is again. You can check TrustPilot for it too for honest negative reviews (they are very very recent).

1. The price of the subscription (which constantly changed) should not cost this much if the platform is not intuitive. All of the updates I made to my labels are all gone just because of this update that they claim is "better". It's not. I literally have screengrabs of every instance it changed.
2. I didn't get refunded for paying for a subscription when being told that I didn't need it to upload labels, when it now says you do (strictly you have to now). Money down the drain when you made zero sales. Like why pay for a subscription PLUS having the products processed to ship to the customers? Greed I say GREED!
3. Chat is removed so you can't bother them anymore, but even direct email they won't respond back.
4. Prices are not consistent all throughout the store.
5. Links are always, always broken so you can't even see the product.
6. Just like everyone else say on TrustPilot, there is literally only one person to answer everything.
7. I shouldn't have to pay for printing my own custom boxes when we're being charged monthly to be on a platform that even down to the images doesn't work.
8. How are you trying to say I'm a "power user "when you're supposed to help ME the person giving you my hard earned money to make the brand??? I am someone who literally worked in the industry. I even recreated MY OWN RENDERS so that they don't look like other white label brands.

I can literally add a list as you can see I'm at these amount of bulletpoints.

As a result of this, I would unfortunately have to remove all products pertaining to makeup when thats when my potential buyers are eyeing based on my paid ads.

The ViaGlamor app has not only met but far exceeded our expectations, offering a remarkable range of features that we never imagined possible, resulting in an application that is truly exceptional and sets a new standard for its category. They use only the highest quality ingredients in their custom makeup, skincare, and cosmetics products. The company's dedication to innovation is evident in their continuous release of new products, coupled with consistent updates and improvements to the app's interface, and the addition of new mockups designed to highlight our beauty product line. You won't find better customer service anywhere–they're super responsive and really go the extra mile to make sure we have a product and store we're proud of.

I really love the idea of the lab sending a photo of the products before shipping. It gives customers a preview of what they’ll receive, and I think that’s a really cool touch!

The process is clean and easy for the set up. The products are quality. And the support staff is swift. You really cant ask more from a company who delivers on what they promise.

It's a small business, so if you need assistance, I highly recommend setting up calls or meetings to make sure things run smoothly. ViaGlamour has a lot of potential, and the product quality is there, but the process needs more communication. If you’re considering working with them, just be prepared to stay on top of every detail to avoid delays and misunderstandings.