viCloning is a highly interactive help-desk solution that can dramatically enhance customer experience by improving self-service.
It is a sophisticated tool that learns from the answers you give to customers from live chat to automatically build a knowledge base. The result is an automated chat software that can answer all of your customers' questions without human involvement.
Advanced analytics tools allow small companies to take advantage of the kind of analysis big companies have by maximizing insights gleaned from knowing what customers search for. Use this data to develop the information you offer on your website. A report that shows the most commonly asked questions, for example, can help you understand what your users are looking for. A report that shows what users are asking for opens up the opportunity to add content, products or services in that area.
Quick, efficient and automatic, the system answers users’ questions in any language.