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we wanted to give 0 stars but it doesn't work ;)
Concerning customer service it is very bad we are constantly forced to repeat the same questions without having answers to our problems which lasts for days with little Jessica who moves at the speed of a snail ;)
we will say that the level of professionalism is very, very low with the impression of speaking to child agents who throw tantrums if you ask too many questions ;)
There is still a lot of work to do,
Good luck !
Good day Fabien,
This review speaks volumes.
You explained that you can’t speak English and communicated with us by using Goolge Translate.
This caused a language barrier, which resulted in repeating multiple times. Your professionalism and respect towards us was lacking, we therefore suggested to quit the collaboration.
I wish you good business and a happy life!
Kind regards,
Jessica
Woosa
Have been very happy with both the app and the support. Considering the cost is very low compared to other similar apps I think we get a lot of value. The questions we have had have been answered in a timely manner, and Woosa have been very helpful.
Very bad app, the app keeps causing price changes for certain items. Support is difficult to reach, only a bot. Personal support should be available within 2 hours, after 4 hours still no feedback. When uploading products you can't set in advance which products in the category are uploaded, no, all products in that category are uploaded. This of course makes the shop confusing to edit.
Good day!
The response time of our support desk replies within 2 hours on business days. You can easily get in touch with us via woosa.com/contact or within the app settings via the live chat bulb.
Expecting personal support when paying only $29.00 a month is outrageous. You can contact us if you are interesting in VIP treatment, I will share our price for that.
The app is made to update prices automatically. vidaXL changes their prices often, therefore your prices also change often. This is literally the purpose of the app.
Kind regards,
Jessica
Woosa
Kundensupport ist nicht gut. Man muss immer lange warten und veleleicht bekommt man auch keine Lösung. Kategorien Mapping ist ein großes Problem und neue Produkte immer wenn aktualisiert werden kann man nicht finden und auch in shop kann man nicht zeigen und verkaufen. Der Hesteller von dieser App soll diese alle Probleme korrigieren und danach diese App veröffentlichen. nicht empfehlenswert das ist viel stressig
Sehr sehr schlechter Support!!! Sind gar nicht kulant und wissen über nichts Bescheid. Die App leider auch nicht brauchbar, da die Bilder nicht komplett importiert werden und die Produktbeschreibungen sind furchtbar.
so mad for second time they took money from my account when they assure me that they cancel my subscription . this is the worst dropshipIng app plus 0 help you need to wait a month for replay . i want my money back
Hi Little Bee,
We are not able to cancel your subscription. You simply cancel your subscription by uninstalling the app.
This is common in Shopify and works the same for all paid apps. Instead of writing us a 1-star review, you could have simply requested a refund via our support desk woosa.com/contact.
Kind regards,
Jessica
Woosa
Wir haben nicht einmal ein Konto! Und es werden 29 USD abgebucht. Absolut nicht zu empfehlen.
HELLO. Do not resell the goods of this company, because the goods are of poor quality, defective. Returns are fine, but customers are unhappy with most items. I've had a lot of nerves with this company because of customer complaints.
Hi Aduko,
Sorry to see you had such a bad experience with the quality of the items.
Be aware that we are Woosa and only provide the integration of VidaXL into your store. Please contact VidaXL if you have an issue with shipments and items.
I hope you experience with our app and support were better.
no instaléis esta app me han cobrado dos meses (30 euros + 30 euros) y aún sigo esperando que me den de baja.
Unos estafadores.
If you're considering installing the app, don't. I've already imported 15,000 products, and most of them are out of stock. Some even show stock levels of more than 50. This isn't a new problem. I'll update my review once this issue is resolved. Be cautious and don't risk damaging your website.
Thank you for your review and contacting your support department.
We discovered that vidaXL uploaded new products to their feed but waited until Wednesday to clear the stock. This is why you saw products without stock in your shop.
Glad we could solve this and you have stock now in your shop.