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App half way works. Support doesnt respond well to the problems you have with the app nor do they try to fix it.
Thank you for your review!
However, we're not familiar with your experience. Normally our support responds fast and well.
Did you submit a ticket via firstname.lastname@example.org? If you didn't please do so, we can help you with fixing any issue.
The import works sporadically, not always from time to time. We need something that really always works. You lose track of things when you have to check individual articles whether they are imported or not. It has already been discussed with support. I'll be happy to come back to it if it works properly. But at the moment I have to save the 30EUR. I did another test today and clicked the following: Clothing accessories Lapel buttons And he imports 2 products for me that I wanted to import 2 weeks ago: vidaXL speaker stand column design 2 pcs. tempered glass black vidaXL table microphone stand black steel Category loudspeakers not all imported and then pictures are missing. The support always writes back. But overhauled the APP that it works 100%.
Thank you for your review.
We have seen that you have been in touch with our support. Unfortunately 1% of the VidaXL app users experience this issue.
The good news is: we have a solution ready for it and will release it very soon. My colleagues will keep you updated about this. Sorry for the inconvenience, hope to welcome you back soon.
I've tried multiple times to import products, but only 1 or 2 products are imported. I've tried with a lot of categories selected and waited an hour or so, but it doesn't seem to work very well...
That's unfortunate! Have you tried to contact our Support Desk so that we can check what exactly goes wrong?
You can submit a ticket via woosa.com/support or start a live chat.